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docu-track99
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Printer is removing numbers from a PDF file that was printed

Fri Dec 16, 2016 4:28 pm

Hello Tracker,

We are using printer product build number 5.0.272. Attached pdf will remove numbers from some page when printing it to the pdf printer. Please print page 9 form the attached file using printer 5.0.272 to see an example. How can we correct this behavior?
Attachments
PrinterRemovesPageSample.pdf
To recreate please print page 9 and see difference.
(174.97 KiB) Downloaded 45 times
 
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Will - Tracker Supp
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Re: Printer is removing numbers from a PDF file that was pri

Fri Dec 16, 2016 4:30 pm

Hi docu-track99,

Thanks for the post - Version 5 Build 272.2 is quite old. Please try the latest release:
http://www.tracker-software.com/PDFXStd6.zip

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
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Will Travaglini
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docu-track99
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Re: Printer is removing numbers from a PDF file that was pri

Wed Dec 21, 2016 6:02 pm

Hello Tracker,

We can reproduce the issue using the latest PDFXStd6 as well.
 
Willy Van Nuffel
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Re: Printer is removing numbers from a PDF file that was pri

Wed Dec 21, 2016 7:19 pm

Hello,

Personally, I do not see an immediate difference between the original page 9 (numbered as "7") and the re-printed version via PDF-XChange Standard V6 printer.

See attached file.

Can you please post your own re-printed version?
Attachments
PrinterRemovesPageSample_p9.pdf
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Re: Printer is removing numbers from a PDF file that was pri

Wed Dec 21, 2016 11:23 pm

Hi docu-track99,

Could you please post the file before and after printing to PDF that clearly shows the issue? When printing page 9 on the file you have posted, it is still labelled on the page as "7".

Image

Thanks!
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Patrick Charest
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docu-track99
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Re: Printer is removing numbers from a PDF file that was pri

Thu Dec 22, 2016 2:49 pm

Attached pdf has two pages. Page 1 is before picture and page 2 is after..

You will notice digits are missing after print on page 2.

Thanks

Doc.It Development
Attachments
Before and After.pdf
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docu-track99
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Re: Printer is removing numbers from a PDF file that was pri

Thu Dec 22, 2016 3:42 pm

Same issue happened when printed using PDF-XChange Standard V6.pdf.
Attachments
PrintedUsingPDF-XChange Standard V6.pdf
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Paul - Tracker Supp
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Re: Printer is removing numbers from a PDF file that was pri

Thu Dec 22, 2016 7:48 pm

Thanks for those docu-track99,

I see what you mean now and will ask one of the devs to take a look. There should be a reply here in the next 24 hours I expect.

regards
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Re: Printer is removing numbers from a PDF file that was pri

Fri Dec 23, 2016 12:05 am

I have fixed the issue. As a temporary workaround, if you print this PDF from the PDF-XChange Editor, you can set the option "Text Rendering Option" to "Outline for Embedded Fonts". You can find this option on Advanced Print Options dialog when you press "More..." button on the editor's Print dialog.
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When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
 
Willy Van Nuffel
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Re: Printer is removing numbers from a PDF file that was pri

Fri Dec 23, 2016 1:55 pm

Hi Ivan,

If I understand it correctly, the problem is in the Editor?

So, nobody has to be afraid that this problem can happen when printing to "PDF-XChange Standard V6" from within an other application?

Thanks.
 
docu-track99
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Re: Printer is removing numbers from a PDF file that was pri

Fri Dec 23, 2016 4:06 pm

So is the fix will be included in future release? if yes, what would be the ETA for that?
 
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Re: Printer is removing numbers from a PDF file that was pri

Fri Dec 23, 2016 6:21 pm

Hi guys,

yes the issue was in the printer and the work around in the Editor. It is my understanding that the PDF was printed from the Editor to the driver and it was at that point that the characters were truncated. Printing from the Editor with the option "Text Rendering Option" to "Outline for Embedded Fonts" should stop that.

Is that correct docu=track99? You were reprinting the PDF from the Editor to the PDF-XChange driver. Right?

The driver issue was fixed as Ivan mentioned and will be available in 320. We do not have a release date for 320 yet. Definitely in the new year.

I hope that helps.
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docu-track99
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Re: Printer is removing numbers from a PDF file that was pri

Wed Dec 28, 2016 1:37 pm

Yes that is correct. Will wait for the new build.

Thank you.
 
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Re: Printer is removing numbers from a PDF file that was pri

Wed Dec 28, 2016 1:59 pm

:)

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