PDF-XChange - Tracker PDF Viewer - TIFF-XChange - Image-XChange - XMF-XChange - Raster-XChange - Support

Moderators: Tracker Support, TrackerSupp-Daniel, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

 
vesterålen ikt as
User
Topic Author
Posts: 5
Joined: Sat Sep 12, 2015 6:41 pm

PDF Printer v6 won't install

Thu Oct 06, 2016 10:51 am

Basically Print driver never shows up under "Devices and Printers" after installing ProV6.x64.msi - 6.0.317.1. Neither with 6.0.318.1.

- Installing on a Windows 2008 R2 terminal server.
- Version 5.x was installed prior to me installing v6. Since then I've uninstalled both v5 and v6 and reinstalled v6 (including reboots).

msiexec.exe /i ProV6x64.msi /l c:\tmp\install.log

Action 12:37:10: CA_RunPrnInst_inst. Installing printer driver...
CustomAction CA_RunPrnInst_inst returned actual error code 2 but will be translated to success due to continue marking


install.log attached.

Please advice.

EDIT: Added install.log in zipped format.

Regards
Ronny Andreassen
Attachments
install.zip
msiexec.exe /i ProV6x64.msi /l c:\tmp\install.log
(37.95 KiB) Downloaded 33 times
Last edited by vesterålen ikt as on Thu Oct 06, 2016 12:52 pm, edited 1 time in total.
 
vesterålen ikt as
User
Topic Author
Posts: 5
Joined: Sat Sep 12, 2015 6:41 pm

Re: PDF Printer v6 won't install

Thu Oct 06, 2016 10:53 am

Um, I don't see the attachment. Is it me or does the board block the file?
 
lev zilberman
User
Posts: 50
Joined: Fri Apr 11, 2014 1:18 am

Re: PDF Printer v6 won't install

Thu Oct 06, 2016 11:44 am

Try zipping the attachment before uploading it.
 
vesterålen ikt as
User
Topic Author
Posts: 5
Joined: Sat Sep 12, 2015 6:41 pm

Re: PDF Printer v6 won't install

Thu Oct 06, 2016 12:51 pm

Zipped file incoming... I hope.
Attachments
install.zip
(37.95 KiB) Downloaded 37 times
 
vesterålen ikt as
User
Topic Author
Posts: 5
Joined: Sat Sep 12, 2015 6:41 pm

Re: PDF Printer v6 won't install [KINDA SOLVED]

Thu Oct 06, 2016 5:04 pm

By doing a mild hack I got the print driver up and running.

Based on this guide: https://imagescience.com.au/knowledge/remove-all-traces-of-a-printer-driver-on-windows I copied the relevant keys and values from a working computer to the server having problems.

I also had to copy a few files from C:\Program Files\Tracker Software\PDF-XChange 6\Drivers\x64 to C:\Windows\System32\ (PXC60pm.dll) and C:\Windows\System32\spool\drivers\x64\3 (PXC60f.dll and PXC60uif.dll).

Restart the server and printing to PDF worked.

I still don't know why the msi didn't install the driver though. Thoughts on that would be appreciated.

Regards
Ronny Andreassen
 
Paul - Tracker Supp
User
Posts: 4713
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: PDF Printer v6 won't install

Thu Oct 06, 2016 5:09 pm

Hi Ronny,

I'll have one of our devs look at the log file today and in the meanwhile I am setting up a test R2k8 R2 RDS test install.

I hope to have something for you later today or tomorrow.

hth
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
 
Paul - Tracker Supp
User
Posts: 4713
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: PDF Printer v6 won't install

Thu Oct 06, 2016 6:02 pm

Hi Ronny,

well my install went as expected and the printer was installed. Server 2008 R2 with the role of RDS server. We're waiting to hear what was in the log file.

regards
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
 
Paul - Tracker Supp
User
Posts: 4713
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: PDF Printer v6 won't install

Thu Oct 06, 2016 6:43 pm

Hi again Ronny,

well the information we want is not in that log file. Can you look in your temp folder (%TEMP%) should be the place, for a log file called prnInstaller.log. It may still be hanging around after your failed install.

Without this log we will not be able to dig any deeper and I suspect, given this is on a Terminal Server, that you would prefer not to roll back to the state in which the issue was present?

We could provide a transform that you could apply to the MSI to enable the verbose logging for the printer we need, but as I say, that does require reproducing the issue...
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
 
vesterålen ikt as
User
Topic Author
Posts: 5
Joined: Sat Sep 12, 2015 6:41 pm

Re: PDF Printer v6 won't install

Fri Oct 07, 2016 11:02 am

Unfortunately %TEMP% is empty.

A rollback is not possible but I have three more servers (same image) that needs this update. If the install behaves the same on those I should be able to get my hands on that file.

A transform would be nice to have at hand if I encounter the same symptoms on those.
 
Paul - Tracker Supp
User
Posts: 4713
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: PDF Printer v6 won't install

Fri Oct 07, 2016 7:13 pm

That's is encouraging Ronny, we may find out what is happening yet!

The transform is attached. Apply it and the logging options will be modified include what we need.

Look then for prnInstaller.log in %TEMP%
Attachments
Enable_PrnInstallerLog.zip
(978 Bytes) Downloaded 38 times
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

Who is online

Users browsing this forum: No registered users and 1 guest