PDF-XChange - Tracker PDF Viewer - TIFF-XChange - Image-XChange - XMF-XChange - Raster-XChange - Support

Moderators: TrackerSupp-Daniel, Tracker Support, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

 
ADeeg
User
Topic Author
Posts: 34
Joined: Tue Jan 04, 2005 1:30 pm
Location: Berlin

protected PDFs cannot open on iOS 10

Wed Sep 28, 2016 4:00 pm

When I send a mail with PDF attachment which is password-protected, and I like to open this on iPhone
in ios9, it will appear a password fill in dialog, but in ios10, it just show blank without any popup dialog.

But for unprotected pdf, everything is OK,

Of course the protected PDF is OK to open on any other mac or pc. With iOS 9 I can open the pdf with iOS 10 not.

When I use the command line tool cpdf to protect a pdf,

cpdf -encrypt AES Pass1 Pass2 -no-edit -no-copy in.pdf -o out.pdf

This works fine with iOS 10.

PDF X-Change v6 standard 318.1
 
ADeeg
User
Topic Author
Posts: 34
Joined: Tue Jan 04, 2005 1:30 pm
Location: Berlin

Re: protected PDFs cannot open on iOS 10

Wed Sep 28, 2016 4:02 pm

 
User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1655
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: protected PDFs cannot open on iOS 10

Wed Sep 28, 2016 4:21 pm

Hi ADeeg,

Thanks for the post. Creating a secured PDF with the latest driver, then opening it on my iPhone running iOS 10.0.1 prompts for a password as desired:

Image

This was opened through the Mail App on iOS. Please send us a secured PDF with which you are seeing this issue so that we can investigate further. Please also specify the app you are trying to use to open the pdf.

Please also send us a secured PDF with which you are not seeing this issue.

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
ADeeg
User
Topic Author
Posts: 34
Joined: Tue Jan 04, 2005 1:30 pm
Location: Berlin

Re: protected PDFs cannot open on iOS 10

Wed Sep 28, 2016 6:37 pm

Patrick,
which settings has you used ?

I've tried all lower protection options and set both user and Master password
But with no luck

Regards Armin

PDF v6 Standard 318.1 and iOS 10.0.2
 
User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1655
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: protected PDFs cannot open on iOS 10

Wed Sep 28, 2016 7:51 pm

Hi ADeeg,

Here are the settings I used for the first test:

Image

And for the second test:

Image

With both versions of the file, I was even able to open them in iBooks.

Image

If you could send us the files I requested in my previous reply, I would be more than happy to take a look and see what might be causing this.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1655
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: protected PDFs cannot open on iOS 10

Wed Sep 28, 2016 7:53 pm

Here are the settings I used in the driver:

Image

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
ADeeg
User
Topic Author
Posts: 34
Joined: Tue Jan 04, 2005 1:30 pm
Location: Berlin

Re: protected PDFs cannot open on iOS 10

Thu Sep 29, 2016 8:25 am

Hi Patrick,

thanks for your reply. I've extended my test.
I create the pdfs with current version pdf v6 standard 318.1, then send it to my iphone and open the pdf from the apple iphone mail app. iOS ist the latest 10.0.2 version.

Attached to the message is a zip file with 11 pdf files.
With acrobat pdf version v3 - v5 it works, with the other files not.

works:
v3_RC4_40Bit.pdf
v4_RC4_40Bit.pdf
v5_RC4_128Bit.pdf

works not:
v6_RC4_40Bit.pdf
v6_RC4_128Bit.pdf
v7_AES_128Bit.pdf
v7_RC4_40Bit.pdf
v7_RC4_128Bit.pdf
v8_AES_128Bit.pdf
v8_RC4_40Bit.pdf
v8_RC4_128Bit.pdf

If I try to open acrobat pdf version v6 - v8 with iOS Mail, then I get this screen and the mail app freezes.

Image

I use this seetings:

Image


Passwords are 123 and 321 (user and master)

Regards Armin
Attachments
pdf_protect.zip
(1.3 MiB) Downloaded 39 times
 
User avatar
Will - Tracker Supp
Site Admin
Posts: 6059
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: protected PDFs cannot open on iOS 10

Thu Sep 29, 2016 8:28 am

Hi Armin,

Thanks for the post - Please download and test with Adobe Reader on iOS 10. This appears to be an issue with the PDF reader you're using and, if this works correctly with Adobe Reader, then this would confirm it.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
 
ADeeg
User
Topic Author
Posts: 34
Joined: Tue Jan 04, 2005 1:30 pm
Location: Berlin

Re: protected PDFs cannot open on iOS 10

Thu Sep 29, 2016 8:31 am

By the way,

it would be easier to understand how to save modified settings if the yellow save icon at the top has a tooltip oder better changed to a text button (save changes)

Regards Armin
 
ADeeg
User
Topic Author
Posts: 34
Joined: Tue Jan 04, 2005 1:30 pm
Location: Berlin

Re: protected PDFs cannot open on iOS 10

Thu Sep 29, 2016 8:34 am

Will - Tracker Supp wrote:
Hi Armin,

Thanks for the post - Please download and test with Adobe Reader on iOS 10. This appears to be an issue with the PDF reader you're using and, if this works correctly with Adobe Reader, then this would confirm it.

Thanks,


Hi Will,
We send real estate offers to end users. The challenge is not, that I can open the protected pdf, it must work for the end users, without to install extra apps from app store.
 
User avatar
Will - Tracker Supp
Site Admin
Posts: 6059
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: protected PDFs cannot open on iOS 10

Thu Sep 29, 2016 8:36 am

Hi ADeeg,

I understand, but this does not appear to be an issue with our software, but with the app that is being used to open the PDF. If there is no issue with our software, we cannot solve the problem. The best way to determine if this is the case, is to download and test using Adobe.

As I said previously, if it works in Adobe then you will need to contact the creator of the app you're using (Apple?) and request help from them.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
 
ADeeg
User
Topic Author
Posts: 34
Joined: Tue Jan 04, 2005 1:30 pm
Location: Berlin

Re: protected PDFs cannot open on iOS 10

Thu Sep 29, 2016 10:37 am

Will - Tracker Supp wrote:
Hi ADeeg,

I understand, but this does not appear to be an issue with our software, but with the app that is being used to open the PDF. If there is no issue with our software, we cannot solve the problem. The best way to determine if this is the case, is to download and test using Adobe.

As I said previously, if it works in Adobe then you will need to contact the creator of the app you're using (Apple?) and request help from them.


Will, how can I post this error to apple ?

Regards Armin
 
User avatar
Will - Tracker Supp
Site Admin
Posts: 6059
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: protected PDFs cannot open on iOS 10

Thu Sep 29, 2016 10:55 am

Hi Armin,

That's really up to you. I'd suggest checking their website for suggested contact options.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Who is online

Users browsing this forum: No registered users and 2 guests