win7 problem SOLVED

[raymondinnt]

Dear Sir/Madam:

I have been use Win7 64 bit machine and PDF XChange v5 (paid version) to receive AS400 PDF report file print out to PDF printer.

I have follow problem, pls help thanks.

1. When have large report (4000 pages), the pdf file output will only have 40 pages, some of page was lost.
2. Sometime the pdf xchange pdf printer will halt and exit.


Anyone help, thx.

Raymond

[Will - Tracker Supp]

Hi Raymond,

Thanks for the post - can you please advise on all of the following:

1) Which of the two printers are you using; XChange Lite, or XChange Standard?

2) What Build are you using?

3) What application are you printing from?

Thanks,

[raymondinnt]

Hi Raymond,

Thanks for the post - can you please advise on all of the following:

1) Which of the two printers are you using; XChange Lite, or XChange Standard?



3) What application are you printing from?



Thanks,

I use PDF-XChange Printer 2012, Single User License Version 5.5 (Build 315)
Run at Win7 Pro 64bit (SP1)

I use IBM AS400 DB Server, RPG Report to print out

Please Help, Thanks a lot!

Regards,
Raymond

[Tracker Supp-Stefan]

Hello Raymond,

Can you please try to tell the original application that sends the print job to print in e.g. batches of 100-150 pages at a time?
Also set up our printing drivers to save all printed results to the same file name (e.g. binder.pdf) and to "Append to existing" when the file already exists - and see if this will allow you to print all 4000 pages to a single PDF document.

Regards,
Stefan

[raymondinnt]

Hello Raymond,

Can you please try to tell the original application that sends the print job to print in e.g. batches of 100-150 pages at a time?
Also set up our printing drivers to save all printed results to the same file name (e.g. binder.pdf) and to "Append to existing" when the file already exists - and see if this will allow you to print all 4000 pages to a single PDF document.

Regards,
Stefan

Hello Stefan:

I can't to do yours suggestion because we do the batch at mid-night for handle daily batch report output. And that was do many report at once time (Use AS400 DB Server output queue function).

Can have other alternative method provide to me??

I give you another hint hope can help you to provide a suggestion for me.
1. I try to use WinXP To do same job except Win7, that can output 4000 pages report completely.
2. I try to export the report txt file and open by Win7(64bit)+office2003, then print the report to PDF XChange 2012 printer, that is worked.

So I think this issue is due to Win7(64bit) + AS400 DB Server, do you have other customer that still have this problem and can solve finally??

Hope you can help me, because my company have a project that use PDF XChange Standard (paid version), and now is hold on due to this problem.

Regards,
Raymond

[Tracker Supp-Stefan]

Hello raymondinnt,

Thanks for the follow up.
Then can you please share with us the set up of our drivers that you are using, in particular what the "Save" settings are set to, and provide a screenshot if possible?

We suspect that e.g. our driver tries to write to the same file name thousands of times and this is causing the issue.

Regards,
Stefan

[raymondinnt]

Hello Stefan:

I have been give you a screen shoot at attachment file (zip format). Please see and give me a suggestion.

Regards,
Raymond

[raymondinnt]

Hi Stefan:

Now I solve the problem for print 4000 pages pdf because I set the destination path to another harddisk. Now I use only one harddisk to do the task, that was worked and can print 4000 pages pdf file.

But still have one problem, why sometime the pdf printing will halt at Win7 (64 bit)??

Can help me to fix this problem?!

Thanks

Regards,
Raymond

[Tracker Supp-Stefan]

Hello Reymond,

Glad to hear that you've managed to print the 4000 page document.
As for halting - without seing a crash dump - it will be hard to say why it happened, but the most probable reason is that you are printing thousands of files - there was a memory issue that caused our drivers to halt.

Regards,
Stefan

[raymondinnt]

Hi Stefan:

I have got a crashdumps, I place at attachment file in zip format. You can feel free to open and see what happen.

Thanks.

Regards,
Raymond

[Ivan - Tracker Software]

Thanks for the dumps. I see where the problem is, will try to fix it asap.

[raymondinnt]

Hi Ivan:

Good to hear that you will try to fix the program, wait for you fix release.

Thanks,

Regards,
Raymond

[Tracker Supp-Stefan]

[raymondinnt]

Hi Stefan:

When will have a fix release??


Regards,
Raymond

[Tracker Supp-Stefan]

Hello raymondinnt,

I do not have a specific release date yet - but we are working on the new build and will make it available as soon as possible.

Regards,
Stefan

[raymondinnt]

Hello raymondinnt,

I do not have a specific release date yet - but we are working on the new build and will make it available as soon as possible.

Regards,
Stefan

Ok, Thanks

[Tracker Supp-Stefan]