Hello support team,
I have installed PDF Xchange Pro 5.5.310.0 with the lastest print driver. When I now print any graphic file from Corel Paintshop Pro into PDF the result is somehow shrinked in vertical direction. After reinstalling the old print driver 5.5.309.0 everything is just fine again. Any idea? Settings where the same for both tests.
Corel Paintshop Pro is currently the only application where I encountered this problem. Operating system is Win 7 64 bit.
Please find attached a test JPG and the resulting PDFs created with driver 309 and 310.
Regards,
Ralf
Problem with print driver 5.5.310.0
Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan
Problem with print driver 5.5.310.0
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- Driver test.zip
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- Tracker Supp-Stefan
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Re: Problem with print driver 5.5.310.0
Thanks Ralf,
I've had the same issue reported when printing from Excel to PDF as well by someone else - so I've passed this to our drivers experts for further investigation.
Regards,
Stefan
I've had the same issue reported when printing from Excel to PDF as well by someone else - so I've passed this to our drivers experts for further investigation.
Regards,
Stefan
Re: Problem with print driver 5.5.310.0
Hello,
I've had the same issue when printing from Word with graphic pictures from Autocad.
After reinstalling the previous print driver 5.5 309 everything work fine again.
Tested on 7 64 and 7-32 - Same problem.
Regards,
Gerard,
France
I've had the same issue when printing from Word with graphic pictures from Autocad.
After reinstalling the previous print driver 5.5 309 everything work fine again.
Tested on 7 64 and 7-32 - Same problem.
Regards,
Gerard,
France
- Tracker Supp-Stefan
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Re: Problem with print driver 5.5.310.0
Hello Gerard,
Thanks for confirming you are experiencing the same.
I've reproduced it here at my end as well - so we have a ticket for this now:
#2760: Drivers 310: Issues with image scaling.
That will allow us to fix this in a timely manner.
Regards,
Stefan
Thanks for confirming you are experiencing the same.
I've reproduced it here at my end as well - so we have a ticket for this now:
#2760: Drivers 310: Issues with image scaling.
That will allow us to fix this in a timely manner.
Regards,
Stefan
- Ivan - Tracker Software
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Re: Problem with print driver 5.5.310.0
The issue is fixed now and the fix will be available in new build that should be released soon.
As a workaround until new build release please uncheck the option "Enable Optimization of Images Sequences" on "Optimization" page of driver's preferences.
As a workaround until new build release please uncheck the option "Enable Optimization of Images Sequences" on "Optimization" page of driver's preferences.
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
Re: Problem with print driver 5.5.310.0
Hi Ivan,
Thanks for the workaround and the good news!
Ralf
Thanks for the workaround and the good news!
Ralf
- Will - Tracker Supp
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Re: Problem with print driver 5.5.310.0
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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Re: Problem with print driver 5.5.310.0
Not sure if my problem is the same or not, but the work-around corrected the issue.
After installing the new driver, pdf's generated from autocad do not show the graphic images that are part of the drawing. The autocad line work plots fine, but the graphic images do not show up in the final pdf. The images show in the print preview and show up when printed with the built-in autocad pdf driver.
Will the new build address this issue as well?
Thanks,
Dennis
After installing the new driver, pdf's generated from autocad do not show the graphic images that are part of the drawing. The autocad line work plots fine, but the graphic images do not show up in the final pdf. The images show in the print preview and show up when printed with the built-in autocad pdf driver.
Will the new build address this issue as well?
Thanks,
Dennis
- Tracker Supp-Stefan
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Re: Problem with print driver 5.5.310.0
Hi Dennis,
If the workaround works for you as well - then yes the fix planned for the next build (I believe it will be 310.1) will also resolve the problem you are currently experiencing.
Regards,
Stefan
If the workaround works for you as well - then yes the fix planned for the next build (I believe it will be 310.1) will also resolve the problem you are currently experiencing.
Regards,
Stefan