PDF-XChange Printer print size issue

This Forum is for the use of End Users requiring help and assistance for Tracker Software's PDF-XChange Printer Drivers only - Please do not post requests for older versions of PDF-XChange or the PDF-Tools/OFFice2PDF applications here

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Chris - Tracker Supp, Tracker Supp-Stefan

Post Reply
krzystof
User
Posts: 2
Joined: Thu Jun 26, 2014 6:12 am

PDF-XChange Printer print size issue

Post by krzystof » Fri Jun 27, 2014 6:29 am

We are testing the PDF printer, and every time it sends a file to print, the printed area is cropped to Letter size, no matter what page size is selected. It is the same when printing from Revit and from PDF XChange Editor. The print size eg. A1 is selected in the program [Print Settings], in the [PDF driver > Paper Settings > Page Size] as well [Paper Settings > Layout Sheet Size]. We get the same result with [Choose Paper Size by Document Size] selected or not.

I have PDF-XChange Printer Lite 2012, Version 5.5 build 308.2 running on Windows 7 Pro x64 (SP1).

Does anyone have a workaround for this bug ?

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: PDF-XChange Printer print size issue

Post by Will - Tracker Supp » Fri Jun 27, 2014 3:03 pm

Hi Krzystof,

Thanks for the post - could you tell me if this only happens when printing from Revit, or does this happen when printing from any application? Also, does this happen with just our printer, or with any other printer?

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

krzystof
User
Posts: 2
Joined: Thu Jun 26, 2014 6:12 am

Re: PDF-XChange Printer print size issue

Post by krzystof » Sun Jun 29, 2014 1:55 pm

Will,

not only Revit, I have exactly the same issue printing from PDF-XChange Editor. but primarily our PDFs come from Revit and almost always A1 size.

Kris.

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: PDF-XChange Printer print size issue

Post by Will - Tracker Supp » Mon Jun 30, 2014 8:28 pm

Hi Kris,

Thanks for the info. - I've reproduced this and have passed it along to the Dev. Team for further investigation. I'll post back as soon as we know more.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

wouterhartman
User
Posts: 7
Joined: Mon Oct 03, 2016 3:04 pm

Re: PDF-XChange Printer print size issue

Post by wouterhartman » Mon Oct 03, 2016 3:12 pm

I have the same problem, and 3 other PC's from college's don't. Is there a solution yet?

Wouter

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: PDF-XChange Printer print size issue

Post by Will - Tracker Supp » Mon Oct 03, 2016 3:15 pm

Hi wouterhartman,

Thanks for the post - this issue is 2 years old, so I suspect that if you're still seeing it, you're using quite an old release. Please try Version 6 Build 318.1 and see if that helps:
http://www.tracker-software.com/downloads

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

wouterhartman
User
Posts: 7
Joined: Mon Oct 03, 2016 3:04 pm

Re: PDF-XChange Printer print size issue

Post by wouterhartman » Tue Oct 04, 2016 8:15 am

Hi Will,

Thanks for the reply,
We all have installed the latest version. Only I have the print problem.
The sheet size is always 220 x 110mm. I've removed and reinstalled both programs already but no result.
Both versions of Revit (2016 and 2017) have the same problem.
Also downloaded a old version of XChange, same problems.

Wouter

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: PDF-XChange Printer print size issue

Post by Will - Tracker Supp » Tue Oct 04, 2016 9:44 am

Hi Wouter,

Thanks for getting back to me - That's very odd and I'm not seeing this here. Does this happen when printing from other applications as well? Can you please try creating a TMP file and sending that to us?
http://www.tracker-software.com/knowled ... e-an-issue

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

wouterhartman
User
Posts: 7
Joined: Mon Oct 03, 2016 3:04 pm

Re: PDF-XChange Printer print size issue

Post by wouterhartman » Tue Oct 04, 2016 10:15 am

It happens also when printing from PDF-XChange Editor,

I've attached the tmp file. Also the original and printed PDF.
tmp doesn't upload; with wetransfer; https://we.tl/5D2QRysbY2
Attachments
BD5829-BE_KW-00-001 Original.pdf
Original pdf
(1005.19 KiB) Downloaded 91 times
BD5829-BE_KW-00-001 Print XChange.pdf
Print to same size with PDF XChange
(16.16 KiB) Downloaded 97 times

Ivan - Tracker Software
Site Admin
Posts: 3609
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: PDF-XChange Printer print size issue

Post by Ivan - Tracker Software » Tue Oct 04, 2016 9:56 pm

Can you please post here a screenshot of your "Paper" settings of the printer?

I suspect you have set "Sheet size" to some specific size and that means all pages will have this size regardless of on which paper application prints.
So, if it is the case, please set "Sheet size" to "Auto".
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

wouterhartman
User
Posts: 7
Joined: Mon Oct 03, 2016 3:04 pm

Re: PDF-XChange Printer print size issue

Post by wouterhartman » Wed Oct 05, 2016 7:31 am

Dear Ivan,

I hoped it was that easy. I've tried all settings but no difference.
Attached are the screenshot's of all settings, they are in Dutch.
Attachments
Page Print result.pdf
(7.92 KiB) Downloaded 95 times
Printscreens.zip
(545.17 KiB) Downloaded 89 times

User avatar
Roman - Tracker Supp
Site Admin
Posts: 268
Joined: Sun Nov 21, 2004 3:19 pm

Re: PDF-XChange Printer print size issue

Post by Roman - Tracker Supp » Wed Oct 05, 2016 12:27 pm

Hi Wouter,

What is the result if you print a document of another, smaller page size? Say, A4 or Letter. Still the same fixed output page size (220 x 110mm)?
Tracker Software Products

Please ZIP any files uploaded to this forum or they will not be posted !
You may also use a RAR or 7Z archive format

wouterhartman
User
Posts: 7
Joined: Mon Oct 03, 2016 3:04 pm

Re: PDF-XChange Printer print size issue

Post by wouterhartman » Wed Oct 05, 2016 2:52 pm

smaller size's work, up to A2. Also in Revit, so I think it's not program related. From Revit we always print > A2
bigger than A2, envelop C3 and B4 goes wrong.
All costum size's go wrong also smaller than A2.

User avatar
Roman - Tracker Supp
Site Admin
Posts: 268
Joined: Sun Nov 21, 2004 3:19 pm

Re: PDF-XChange Printer print size issue

Post by Roman - Tracker Supp » Wed Oct 05, 2016 3:31 pm

Please give me the output of the following command on your machine (enter it in the Command Prompt window):

Code: Select all

powershell "(gi $env:systemroot\system32\spool\drivers\x64\3\mxdwdrv.dll).VersionInfo | fl"
Also please confirm that the problem exists when printing a small text document from Windows notepad (setup A1 page size in the printer preferences).
Tracker Software Products

Please ZIP any files uploaded to this forum or they will not be posted !
You may also use a RAR or 7Z archive format

wouterhartman
User
Posts: 7
Joined: Mon Oct 03, 2016 3:04 pm

Re: PDF-XChange Printer print size issue

Post by wouterhartman » Thu Oct 06, 2016 6:47 am

The output is;

OriginalFilename : MXDWDRV.DLL
FileDescription : Microsoft XPS Document Writer
ProductName : Microsoft® Windows® Operating System
Comments :
CompanyName : Microsoft Corporation
FileName : C:\Windows\system32\spool\drivers\x64\3\mxdwdrv.dll
FileVersion : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
ProductVersion : 6.1.7601.17514
IsDebug : False
IsPatched : False
IsPreRelease : False
IsPrivateBuild : False
IsSpecialBuild : False
Language : Engels (Verenigde Staten)
LegalCopyright : © Microsoft Corporation. All rights reserved.
LegalTrademarks :
PrivateBuild :
SpecialBuild :

It's exactly the same as my college were it works well.

Also from notepad, i get a 110x220mm sheet when print to A1

User avatar
Roman - Tracker Supp
Site Admin
Posts: 268
Joined: Sun Nov 21, 2004 3:19 pm

Re: PDF-XChange Printer print size issue

Post by Roman - Tracker Supp » Thu Oct 06, 2016 1:39 pm

Hi Wouter,

Thanks for the info. I am preparing a custom build to collect more info what happens with the printer on your machine.
By the way, is a live remote debug session possible on your machine?
Here are more details.
Tracker Software Products

Please ZIP any files uploaded to this forum or they will not be posted !
You may also use a RAR or 7Z archive format

wouterhartman
User
Posts: 7
Joined: Mon Oct 03, 2016 3:04 pm

Re: PDF-XChange Printer print size issue

Post by wouterhartman » Thu Oct 06, 2016 2:08 pm

Hi Roman,

That's possible, I'm at the office from 8:00 to 17:00 UTC+1.
let me now by mail please; w.hartman@nepocon.nl

John - Tracker Supp
Site Admin
Posts: 8202
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Re: PDF-XChange Printer print size issue

Post by John - Tracker Supp » Fri Oct 07, 2016 5:07 pm

Hi,

Thanks for that - Roman will contact you Monday to follow up and arrange ...
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

alexr
User
Posts: 1
Joined: Mon May 21, 2018 3:25 pm

Re: PDF-XChange Printer print size issue

Post by alexr » Mon May 21, 2018 3:38 pm

Have you managed to solve the problem?

I am using the latest build and having the same issue: no matter the paper size I choose - trying both standard and custom - the output is printed on A4 making it impossible to print bigger sizes.

Some time ago there were some workarounds with switching between PDF-XChange Lite and Standard printers back and forth and toggling driver mode (GDI / XPS) - both not working anymore.

Will try to revert to previous versions to see if they work properly.

Is it possible to arrange a teamviewer session with support team?

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13548
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF-XChange Printer print size issue

Post by Tracker Supp-Stefan » Mon May 21, 2018 3:48 pm

Hello alexr.

Welcome to our forums!
I've asked Roman for an update on this one!

Regards,
Stefan

Post Reply