PDF-XChange - Tracker PDF Viewer - TIFF-XChange - Image-XChange - XMF-XChange - Raster-XChange - Support

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krzystof
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PDF-XChange Printer print size issue

Fri Jun 27, 2014 6:29 am

We are testing the PDF printer, and every time it sends a file to print, the printed area is cropped to Letter size, no matter what page size is selected. It is the same when printing from Revit and from PDF XChange Editor. The print size eg. A1 is selected in the program [Print Settings], in the [PDF driver > Paper Settings > Page Size] as well [Paper Settings > Layout Sheet Size]. We get the same result with [Choose Paper Size by Document Size] selected or not.

I have PDF-XChange Printer Lite 2012, Version 5.5 build 308.2 running on Windows 7 Pro x64 (SP1).

Does anyone have a workaround for this bug ?
 
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Will - Tracker Supp
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Re: PDF-XChange Printer print size issue

Fri Jun 27, 2014 3:03 pm

Hi Krzystof,

Thanks for the post - could you tell me if this only happens when printing from Revit, or does this happen when printing from any application? Also, does this happen with just our printer, or with any other printer?

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Will Travaglini
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Tracker Software Products Ltd.
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krzystof
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Re: PDF-XChange Printer print size issue

Sun Jun 29, 2014 1:55 pm

Will,

not only Revit, I have exactly the same issue printing from PDF-XChange Editor. but primarily our PDFs come from Revit and almost always A1 size.

Kris.
 
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Will - Tracker Supp
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Re: PDF-XChange Printer print size issue

Mon Jun 30, 2014 8:28 pm

Hi Kris,

Thanks for the info. - I've reproduced this and have passed it along to the Dev. Team for further investigation. I'll post back as soon as we know more.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
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Tracker Software Products Ltd.
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wouterhartman
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Re: PDF-XChange Printer print size issue

Mon Oct 03, 2016 3:12 pm

I have the same problem, and 3 other PC's from college's don't. Is there a solution yet?

Wouter
 
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Will - Tracker Supp
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Re: PDF-XChange Printer print size issue

Mon Oct 03, 2016 3:15 pm

Hi wouterhartman,

Thanks for the post - this issue is 2 years old, so I suspect that if you're still seeing it, you're using quite an old release. Please try Version 6 Build 318.1 and see if that helps:
http://www.tracker-software.com/downloads

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
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wouterhartman
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Re: PDF-XChange Printer print size issue

Tue Oct 04, 2016 8:15 am

Hi Will,

Thanks for the reply,
We all have installed the latest version. Only I have the print problem.
The sheet size is always 220 x 110mm. I've removed and reinstalled both programs already but no result.
Both versions of Revit (2016 and 2017) have the same problem.
Also downloaded a old version of XChange, same problems.

Wouter
 
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Re: PDF-XChange Printer print size issue

Tue Oct 04, 2016 9:44 am

Hi Wouter,

Thanks for getting back to me - That's very odd and I'm not seeing this here. Does this happen when printing from other applications as well? Can you please try creating a TMP file and sending that to us?
http://www.tracker-software.com/knowled ... e-an-issue

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
 
wouterhartman
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Re: PDF-XChange Printer print size issue

Tue Oct 04, 2016 10:15 am

It happens also when printing from PDF-XChange Editor,

I've attached the tmp file. Also the original and printed PDF.
tmp doesn't upload; with wetransfer; https://we.tl/5D2QRysbY2
Attachments
BD5829-BE_KW-00-001 Original.pdf
Original pdf
(1005.19 KiB) Downloaded 50 times
BD5829-BE_KW-00-001 Print XChange.pdf
Print to same size with PDF XChange
(16.16 KiB) Downloaded 52 times
 
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Re: PDF-XChange Printer print size issue

Tue Oct 04, 2016 9:56 pm

Can you please post here a screenshot of your "Paper" settings of the printer?

I suspect you have set "Sheet size" to some specific size and that means all pages will have this size regardless of on which paper application prints.
So, if it is the case, please set "Sheet size" to "Auto".
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wouterhartman
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Re: PDF-XChange Printer print size issue

Wed Oct 05, 2016 7:31 am

Dear Ivan,

I hoped it was that easy. I've tried all settings but no difference.
Attached are the screenshot's of all settings, they are in Dutch.
Attachments
Page Print result.pdf
(7.92 KiB) Downloaded 48 times
Printscreens.zip
(545.17 KiB) Downloaded 44 times
 
Roman - Tracker Supp
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Re: PDF-XChange Printer print size issue

Wed Oct 05, 2016 12:27 pm

Hi Wouter,

What is the result if you print a document of another, smaller page size? Say, A4 or Letter. Still the same fixed output page size (220 x 110mm)?
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wouterhartman
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Re: PDF-XChange Printer print size issue

Wed Oct 05, 2016 2:52 pm

smaller size's work, up to A2. Also in Revit, so I think it's not program related. From Revit we always print > A2
bigger than A2, envelop C3 and B4 goes wrong.
All costum size's go wrong also smaller than A2.
 
Roman - Tracker Supp
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Re: PDF-XChange Printer print size issue

Wed Oct 05, 2016 3:31 pm

Please give me the output of the following command on your machine (enter it in the Command Prompt window):
powershell "(gi $env:systemroot\system32\spool\drivers\x64\3\mxdwdrv.dll).VersionInfo | fl"


Also please confirm that the problem exists when printing a small text document from Windows notepad (setup A1 page size in the printer preferences).
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wouterhartman
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Re: PDF-XChange Printer print size issue

Thu Oct 06, 2016 6:47 am

The output is;

OriginalFilename : MXDWDRV.DLL
FileDescription : Microsoft XPS Document Writer
ProductName : Microsoft® Windows® Operating System
Comments :
CompanyName : Microsoft Corporation
FileName : C:\Windows\system32\spool\drivers\x64\3\mxdwdrv.dll
FileVersion : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
ProductVersion : 6.1.7601.17514
IsDebug : False
IsPatched : False
IsPreRelease : False
IsPrivateBuild : False
IsSpecialBuild : False
Language : Engels (Verenigde Staten)
LegalCopyright : © Microsoft Corporation. All rights reserved.
LegalTrademarks :
PrivateBuild :
SpecialBuild :

It's exactly the same as my college were it works well.

Also from notepad, i get a 110x220mm sheet when print to A1
 
Roman - Tracker Supp
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Re: PDF-XChange Printer print size issue

Thu Oct 06, 2016 1:39 pm

Hi Wouter,

Thanks for the info. I am preparing a custom build to collect more info what happens with the printer on your machine.
By the way, is a live remote debug session possible on your machine?
Here are more details.
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wouterhartman
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Re: PDF-XChange Printer print size issue

Thu Oct 06, 2016 2:08 pm

Hi Roman,

That's possible, I'm at the office from 8:00 to 17:00 UTC+1.
let me now by mail please; w.hartman@nepocon.nl
 
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Re: PDF-XChange Printer print size issue

Fri Oct 07, 2016 5:07 pm

Hi,

Thanks for that - Roman will contact you Monday to follow up and arrange ...
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
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alexr
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Re: PDF-XChange Printer print size issue

Mon May 21, 2018 3:38 pm

Have you managed to solve the problem?

I am using the latest build and having the same issue: no matter the paper size I choose - trying both standard and custom - the output is printed on A4 making it impossible to print bigger sizes.

Some time ago there were some workarounds with switching between PDF-XChange Lite and Standard printers back and forth and toggling driver mode (GDI / XPS) - both not working anymore.

Will try to revert to previous versions to see if they work properly.

Is it possible to arrange a teamviewer session with support team?
 
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Tracker Supp-Stefan
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Re: PDF-XChange Printer print size issue

Mon May 21, 2018 3:48 pm

Hello alexr.

Welcome to our forums!
I've asked Roman for an update on this one!

Regards,
Stefan

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