Each time i create a PDF, the process PDFsaver.exe lock my f

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precicom
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Each time i create a PDF, the process PDFsaver.exe lock my f

Post by precicom » Wed Nov 27, 2013 9:46 pm

I have try to put a timeout on the PDFsaver process but it'S not working. I have the latest version install of the Standard Printer Driver. Anyone have an idea ??

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Paul - Tracker Supp » Wed Nov 27, 2013 10:21 pm

Hi precicom,

thanks for the post. Can we have a little more detail here please? What exactly is locking? Are you unable to save the PDF? Is there some other symptom?

Please provide a detailed explanation of what you are seeing and how we can reproduce it here. A screen shot of any error messages would be helpful also.

regards
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precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Thu Nov 28, 2013 8:30 pm

After i have create a PDF i can't move it to another directory or rename it until i reboot my PC or Kill the PDFsaver Process... In the PDFSaver setting i can configure a timeout for the process but its not working. I have to kill it manually... Same problem on my 5 computer. I have download the latest version on your website...

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Paul - Tracker Supp » Thu Nov 28, 2013 9:28 pm

Hi precicom

thanks for that. Ok - are all 5 computers the same OS version?

PDFSaver shouldn't be able to keep a handle on your PDFs. Are you doing anything more than just saving the document? Like the Send my email option? The mail client could for example in that case be the one responsible. I know you say that killing PDFSaver frees up the file but we need to determine exactly what has the handle on it.

You can use Process Explorer from Microsoft to do this. See here: http://technet.microsoft.com/en-au/sysi ... 96653.aspx

Please use that and report here what the results are. Let us know if you need help using Process Explorer.

regards
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precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Thu Nov 28, 2013 9:39 pm

No i'm just saving PDF, no email sending...

precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Thu Nov 28, 2013 9:43 pm

Yes Same OS Windows 7 64 bits


Stefan Dzhukelov have start this case with me but he don't reply to my last mail until 2 weeks...

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by John - Tracker Supp » Fri Nov 29, 2013 12:10 am

There will be something different between the PC's you have the problem with and the ones you do not - maybe its the user access rights or the location saved to - but something will be different.

Also - if any email has been received here to support@ - by any staff member a record is kept and will be answered - no email is ignored by any staff member so respectfully if you have not received a reply to any email sent in 2 weeks - then the reality is it has not been received.

Please provide the information requested by Paul in his message as we cannot proceed further until that is received;

You can use Process Explorer from Microsoft to do this. See here: http://technet.microsoft.com/en-au/sysi ... 96653.aspx

Please use that and report here what the results are. Let us know if you need help using Process Explorer.
Also - this message has been moved to the correct forum !
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Mon Dec 02, 2013 2:48 pm

I have the problem with all the PC, same thing in my personal PC. I have try many location, local on PC or on network drive, same problem. To move FIle or Folder i have to kill the PDFSaver process.

Here a screen shot of Process Explorer

precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Mon Dec 02, 2013 2:50 pm

Opps its look like i can't attach JPG file on my post...

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Tracker Supp-Stefan » Mon Dec 02, 2013 2:53 pm

Hi precicom,

Please zip/rar/7z it first and you should then be able to attach the archive.

Regards,
Stefan

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Mon Dec 02, 2013 2:57 pm

Here the file..
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pdfsaver.rar
(91.6 KiB) Downloaded 92 times

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Tracker Supp-Stefan » Mon Dec 02, 2013 5:34 pm

Hi precicom,

Thanks! Can you please add the file at the full resolution - this one is not clear enough for us to read. Also please follow the advice from Paul's Friday e-mail:
With Process Explorer running go to Find --> Find Handle or DLL --> Enter file name --> Search for the file you suspect is blocked, and then provide us with a screenshot of the result of that search.

Paul is not in the office today, so he would be able to review the results of that when he returns tomorrow.

Regards,
Stefan

precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Mon Dec 02, 2013 6:02 pm

Here the Hi-Res pics...
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PDFsaver_PRocess.rar
(34.98 KiB) Downloaded 94 times

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Will - Tracker Supp » Mon Dec 02, 2013 6:12 pm

Hi precicom,

Thanks for sending that - from the screen-shot, I can see that the pdfSaver5.exe does indeed have a handle on the file. To reproduce this, could you tell what 'flavour' of Windows 7 you are using? (i.e. Windows 7 Home Premium)

Cheers, let me know!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Tracker Software Products Ltd.
http://www.tracker-software.com

precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Mon Dec 02, 2013 9:18 pm

Windows 7 Professionnal 64 bits but samething on 32 bits edition...

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Will - Tracker Supp » Mon Dec 02, 2013 10:57 pm

Hi precicom,

Thanks for that - I'm going to setup a VM to test this, as I can't reproduce the problem on my Windows 8 machine. This isn't a quick process and it may be that I'm not able to get back to you until tomorrow. I'll post back as soon as I know more.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Paul - Tracker Supp » Tue Dec 03, 2013 3:54 pm

HI precicom,

thanks so much for the screen shot, that is a nice resolution and easily read. :-)

Unfortunately you did a search to see what has a handle on pdfSaver5.exe which is essentially just itself. What we need is for you do enter the filename of the PDF that we think is locked into that search window and see what has a handle on that...

Process Explorer --> Find --> Fild Handle or DLL --> Handle or Substring ..> [name of PDF that is locked]

Image

Please and thanks
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precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Wed Dec 04, 2013 5:54 pm

Opps sorry, here the good screenshot...
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PDFsaver_PRocess.rar
(22.71 KiB) Downloaded 95 times

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Will - Tracker Supp » Wed Dec 04, 2013 7:15 pm

Hi precicom,

Thanks for the screen-shot - Paul and the Developers, all of whom I suspect will be needed on this, aren't in today, so one of us will post back as soon as we have more info. for you.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Wed Dec 04, 2013 7:55 pm

Thanks

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Will - Tracker Supp » Wed Dec 04, 2013 8:02 pm

:)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Paul - Tracker Supp » Thu Dec 05, 2013 6:18 pm

Thanks for that precicom,

that is exactly what we need. Now I need to consult with the developers to find out what we need to do next as this should not be happening (obviously). Blame the season, but we have some illness going around and the developer best suited for this is not in today. I'll make sure to touch base with him as soon as he back on his feet.

Sound fair?

regards
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Thu Dec 05, 2013 7:12 pm

Thanks for your assistance

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Will - Tracker Supp » Thu Dec 05, 2013 7:27 pm

:)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

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Tracker Software Products Ltd.
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precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Tue Jan 14, 2014 6:26 pm

Happy New Year !!

Do you have any news about my problem ? Thanks

precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Wed Jan 29, 2014 9:19 pm

Any developpement with my case ?? I'm still waiting or maybe i can ask for a money back for my 5 licenses ??? As you wish.

Thanks

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Will - Tracker Supp » Wed Jan 29, 2014 11:36 pm

Hi precicom,

Could you please tell me if downloading and running the latest build helps?
http://www.tracker-software.com/PDFX5SA.zip

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Mon Feb 03, 2014 4:36 pm

Same problem with the lastest version on all my computer...

precicom
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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by precicom » Mon Feb 03, 2014 4:37 pm

I have try local on my PC or on a network drive its the same result...

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Re: Each time i create a PDF, the process PDFsaver.exe lock

Post by Paul - Tracker Supp » Mon Feb 03, 2014 5:31 pm

Hi precicom,

I would like to take a look at this on one of your PCs as to date we've not been able to reproduce this here. If that is something you are OK with please send us the form and TeamViewer details as per this article: http://www.tracker-software.com/knowled ... e-an-issue

Do be sure to email this to support@tracker-software.com rather than upload tot he public forum.

regards
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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