PDF-XChange V5 - pdfSaver does not unload

This Forum is for the use of End Users requiring help and assistance for Tracker Software's PDF-XChange Printer Drivers only - Please do not post requests for older versions of PDF-XChange or the PDF-Tools/OFFice2PDF applications here

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Chris - Tracker Supp, Tracker Supp-Stefan

Post Reply
Zebra
User
Posts: 6
Joined: Tue May 29, 2012 11:16 am

PDF-XChange V5 - pdfSaver does not unload

Post by Zebra » Tue May 29, 2012 12:05 pm

I am using PDF-XChange Lite 2012 v5.0.260 with Windows XP SP3. I observed that pdfSaver does not close/unload after the time specified in the pdfSaver-Settings tab. I am using the settings shown in the file attached. In v4 this feature was working as expected.

Thanks for any help. Zebra
Attachments
pdfSaverSettings.png.zip
(27.13 KiB) Downloaded 133 times

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13422
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF-XChange V5 - pdfSaver does not unload

Post by Tracker Supp-Stefan » Tue May 29, 2012 12:10 pm

Hello Zebra,

And welcome to our forums.
This timer starts counting when Windows notices that our application is idle - this could happen several seconds after the PDF Saver has actually finished with it's last job - so unloading won't be exactly 30 seconds after all jobs are done.

If you have noticed however a significantly longer period - do let us know!

Best,
Stefan

Zebra
User
Posts: 6
Joined: Tue May 29, 2012 11:16 am

Re: PDF-XChange V5 - pdfSaver does not unload

Post by Zebra » Tue May 29, 2012 12:21 pm

It does not unload even after waiting for 1 hour.
Zebra

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13422
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF-XChange V5 - pdfSaver does not unload

Post by Tracker Supp-Stefan » Tue May 29, 2012 1:32 pm

Hi Zebra,

I am setting up an XP test environment now to try and reproduce all the bugs you reported. I will post back in this topic a bit later after I've had the chance to test.

Best,
Stefan

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13422
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF-XChange V5 - pdfSaver does not unload

Post by Tracker Supp-Stefan » Tue May 29, 2012 5:37 pm

Hi Zebra,

All three bugs confirmed, and I've created a ticket in our internal system for them:
#1505: Several issues with PDF XChagne Lite
So that we can investigate and fix them accordingly.

Best,
Stefan

comtrjl
User
Posts: 7
Joined: Thu Sep 18, 2008 10:54 am
Location: London

Re: PDF-XChange V5 - pdfSaver does not unload

Post by comtrjl » Wed Jul 04, 2012 7:24 am

Just FYI - this is also the case with PDF-XChange 4. Unfortunately once it has been invoked, PDFSaver4 stops the machine from shutting down until the process is manually killed from Task Manager. (This is on XP SP3)
It's never been a problem before so something must have changed in the latest build.

bob

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13422
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF-XChange V5 - pdfSaver does not unload

Post by Tracker Supp-Stefan » Wed Jul 04, 2012 11:30 am

Thanks for your input Bob,

We are now discussing this in our team and will post again in this topic when we have some additional information.

Best,
Stefan

comtrjl
User
Posts: 7
Joined: Thu Sep 18, 2008 10:54 am
Location: London

Re: PDF-XChange V5 - pdfSaver does not unload

Post by comtrjl » Wed Jul 18, 2012 7:11 am

After the 17/7/2012 update PDFSaver4 no longer prevents the machine shutting down and seems to unload itself properly. Thanks for that.
(The download page still shows '0203' instead of '0204', by the way.)

bob

WinXP SP3

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13422
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF-XChange V5 - pdfSaver does not unload

Post by Tracker Supp-Stefan » Wed Jul 18, 2012 8:24 am

Hi Bob,

Thanks for confirming that. I can see that on the main download page the version numbers are updated:
http://www.tracker-software.com/product/downloads

I believe that all version numbers are now displaying correctly - so if you can still see the old numbers - please refresh the page, and if it's still unchanged - please post the link to the page in question.

Best,
Stefan

comtrjl
User
Posts: 7
Joined: Thu Sep 18, 2008 10:54 am
Location: London

Re: PDF-XChange V5 - pdfSaver does not unload

Post by comtrjl » Wed Jul 18, 2012 4:01 pm

It's the 'previous versions' page - http://www.tracker-software.com/version/pdf-xchange-pro

bob

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13422
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF-XChange V5 - pdfSaver does not unload

Post by Tracker Supp-Stefan » Wed Jul 18, 2012 4:32 pm

Hi Bob,

I correctly see those as build 263 - see the attached image.
Please note that this is v 5.0.263 and the Viewer is at build 2.5.204 - so there are two separate build numbers and maybe that's what caused the confusion?

Best,
Stefan
Attachments
versions.zip
(21.58 KiB) Downloaded 118 times

comtrjl
User
Posts: 7
Joined: Thu Sep 18, 2008 10:54 am
Location: London

Re: PDF-XChange V5 - pdfSaver does not unload

Post by comtrjl » Wed Jul 18, 2012 4:44 pm

I was thinking of the 2 version 4 entries just below your attachment - version 4 printer driver is now 204.
Sorry haven't caught up with v5 yet; perhaps I ought to.

bob

John - Tracker Supp
Site Admin
Posts: 8202
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Re: PDF-XChange V5 - pdfSaver does not unload

Post by John - Tracker Supp » Wed Jul 18, 2012 7:13 pm

OK - thanks Bob.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

evdbogaard
User
Posts: 36
Joined: Mon May 26, 2008 8:52 am
Location: Amsterdam, The Netherlands

Re: PDF-XChange V5 - pdfSaver does not unload

Post by evdbogaard » Mon Oct 22, 2012 9:16 pm

I understand form the posts above that thia problem is solved for pdfsaver4.
However, I am experiencing this problem with pdfsaver5 on Windows XP SP3. I have to kill pdfsaver5 manually in order to be able to shut the PC down. Is there a fix for pdfsaver5 too?

Regards,
Ed

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4922
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: PDF-XChange V5 - pdfSaver does not unload

Post by Paul - Tracker Supp » Mon Oct 22, 2012 9:57 pm

HI Ed.

What build are you using? The current build is 265. If you are running anything older than that please update the driver and test again.
http://www.tracker-software.com/product/downloads

You shouldn't be seeing this with the current build.

Let us know?
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

Post Reply