Problem with Orientation printing from ReportingServices 2016

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LB_Munich
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Problem with Orientation printing from ReportingServices 2016

Post by LB_Munich » Tue Oct 05, 2021 7:25 am

Hi all,

we recently introduced SQL Reporting Services 2016 (that superseded 2012 SSRS).
Since then, when printing a Landscape-formatted report the following behaviour occurs:

Using the SSRS-Function "Save as PDF" -> a correct PDF is generated and saved to disk

using the Print-Function then selecting "Print to PDF" (Windows-Built-In PDF-Printer) -> everything works as expected.

BUT:

when PDF-Exchange-Printer is selected, a PDF is generated correctly but rotated to "Portrait" (so the text is standing upright) .... And also, in PDFXChange-Editor , these Files are not possible to be edited (like textmarkings etc.)
Opening the Files in AdobeReader -> same result. The files generated with save-to-file or MS-PDF-Printer are fine in AcrobatReader as well as PDFXchange-Editor.

Re-Install of the Suite did not change anything.

Any help is welcome on this !

Kind Regards,
Markus

i attached a file showing the different outputs !
VisualisationPDFXChangeProblem.pdf
(317.41 KiB) Downloaded 5 times

Willy Van Nuffel
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Posts: 1884
Joined: Wed Jan 18, 2006 12:10 pm

Re: Problem with Orientation printing from ReportingServices 2016

Post by Willy Van Nuffel » Tue Oct 05, 2021 11:59 am

Hi,

No immediate idea.

Just a few things to check:
- do see an option to "Print as image" in the Print-dialog-box? If so, make sure to turn it off
- do you have a button with "printer properties" or "page setup" in your Print-dialog-box? If so, make sure that the orientation is set to "Landscape"

The pages in your PDF's generated by PDF-XChange, are they pure 'images'? Can you select some text in them, or not?

Do you have similar results when printing something from Notepad?

Regards.

LB_Munich
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Posts: 5
Joined: Tue Oct 05, 2021 6:54 am

Re: Problem with Orientation printing from ReportingServices 2016

Post by LB_Munich » Tue Oct 05, 2021 12:25 pm

Thanks for the reply.

- do see an option to "Print as image" in the Print-dialog-box? If so, make sure to turn it off

no. no option there


- do you have a button with "printer properties" or "page setup" in your Print-dialog-box? If so, make sure that the orientation is set to "Landscape"


done. there was a Landscape / Portrait - Switch-Possibility that at least put the output to the correct orientation

BUT:

The pages in your PDF's generated by PDF-XChange, are they pure 'images'? Can you select some text in them, or not?

-> seems like thats the thing: nothing is markable , like a PNG-File (pixel-graphics when you zoom in:
This is "PDX-XChange":
image.png
this is "Microsoft save as PDF":
image1.png
you can see the difference in 1200% zoom ...

LB_Munich
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Posts: 5
Joined: Tue Oct 05, 2021 6:54 am

Re: Problem with Orientation printing from ReportingServices 2016

Post by LB_Munich » Tue Oct 05, 2021 12:28 pm

Follow up:

Printing from Notepad or Word: a "normal" PDF is created (Copy, Marking etc. is possible)

LB_Munich
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Posts: 5
Joined: Tue Oct 05, 2021 6:54 am

Re: Problem with Orientation printing from ReportingServices 2016

Post by LB_Munich » Tue Oct 05, 2021 12:40 pm

Follow up 2:

in my desperation, i tried to generate the reports now using FIREFOX instead of CHROME-Browser accessing the ReportServer.

And guess what:

In Mozilla, the PDFs are beeing generated as expected !

Seems like Chrome or the chrome-printing-subsystem (i am using 94.0.4606.61 here) is no good friend with PDFXchange-Printer ?

When i print a "normal" webpage like https://editition.cnn.com in Firefox, the PDF is searchable etc. , all ist fine, same behaviour as in ReportingServices.

DEV-Team: any ideas on this ?

Willy Van Nuffel
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Posts: 1884
Joined: Wed Jan 18, 2006 12:10 pm

Re: Problem with Orientation printing from ReportingServices 2016

Post by Willy Van Nuffel » Tue Oct 05, 2021 12:43 pm

Thanks for your feedback.

So, the "orientation" problem is already solved.

About the "no editable text" problem, can you check if you can play with the "resolution"-settings.
Sometimes setting a lower or higher resolution (dpi = dots per inch) can solve this. Not sure if it will in this case.

Regards.

EDIT: I only saw your latest reaction after posting this one.

So, please see: https://forum.tracker-software.com/viewtopic.php?f=39&t=36037
It seems like, if you have the latest version of PDF-XChange, there should be an add-in in Chrome for printing to text.

LB_Munich
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Posts: 5
Joined: Tue Oct 05, 2021 6:54 am

Re: Problem with Orientation printing from ReportingServices 2016

Post by LB_Munich » Wed Oct 06, 2021 8:16 am

Thanks for the tip willy,


but unfortunately neither lower nor higher DPIs change the behaviour with printing from chrome.

Willy Van Nuffel
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Posts: 1884
Joined: Wed Jan 18, 2006 12:10 pm

Re: Problem with Orientation printing from ReportingServices 2016

Post by Willy Van Nuffel » Wed Oct 06, 2021 8:34 am

Thanks for trying with the dpi settings. Unfortunately without success.
In either case, your problem seems to be solved by using the Firefox browser.

If your license for PDF-XChange Printer is still valid for the latest versions, you could try the add-in for Chrome.
Personally, I do not have any experience with that.

Regards.

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