Some hyperlinks get corrupted when printing

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ANI
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Posts: 53
Joined: Sat Dec 21, 2013 4:03 pm

Some hyperlinks get corrupted when printing

Post by ANI » Sat Feb 20, 2021 1:06 pm

Certain hyperlinks seem to get corrupted at least when a Microsoft Word document is converted to PDF/A-2u via the printer driver. The links in the original Word document work correctly.

The problem can be reproduced with PDF-XChange V8 as well as with 9.0 build 351.0. Please see attached examples of a corrupted hyperlink along with correctly working examples (A.pdf, B.pdf).

(Actually I have already sent e-mail to support about this problem in late January, but have not heard anything for almost three weeks despite asking for some feedback, so I thought to try this channel. I'm sorry if I'm too hasty here - I just remember the support having been very responsive in earlier times, and I got a bit worried if there are some problems in using that channel nowadays... I have already sent the corresponding .docx files to support; please check with Dimitar)
Attachments
B.pdf
(22.6 KiB) Downloaded 4 times
A.pdf
(39.67 KiB) Downloaded 3 times

Willy Van Nuffel
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Re: Some hyperlinks get corrupted when printing

Post by Willy Van Nuffel » Mon Feb 22, 2021 5:36 pm

Hi,

It seems like your hyperlink goes over three different lines.

When using the Link Edit tool (in PDF-XChange Editor), I can see that the hyperlink should be correct for the second and the third part of the hyperlink but not for the first part. I hope that Tracker Software Support can give you an explanation for this.

On the other part, when you have a license for the PDF-XChange Standard printer, you should also have the 'add-ins' available for Word, Excel, PowerPoint, Outlook, ... In case you have installed these add-ins, you should have additional tabs/ribbons in the Microsoft Applications, with the name "PDF-XChange". In these toolbars there is an icon: "Convert to PDF" and also another icon "Edit Settings".
By default the option for converting hyperlinks is ON. Can you please try "Convert to PDF" and verify if it is a worthful alternative ?

Kind regards.

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Paul - Tracker Supp
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Re: Some hyperlinks get corrupted when printing

Post by Paul - Tracker Supp » Mon Feb 22, 2021 11:25 pm

Hi ANI,

I do apologize for the poor response from the support email. We usually are pretty good at responding to these.

I looked and could not actually find any email from you current email address - so I have asked Dimitar to follow up on this since you appear to have already sent him the doc files.

sorry for the delay here.
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Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

ANI
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Posts: 53
Joined: Sat Dec 21, 2013 4:03 pm

Re: Some hyperlinks get corrupted when printing

Post by ANI » Tue Feb 23, 2021 8:21 am

Please remove the e-mail address from the above post.

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Dimitar - Tracker Supp
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Re: Some hyperlinks get corrupted when printing

Post by Dimitar - Tracker Supp » Tue Feb 23, 2021 9:26 am

Hello Ani,

Thank you for contacting us again.

It seems that I have missed your previous email message.

I asked again our developers for an update about your problem and once they respond I will contact you again.

The email address was removed.

I apologize for mentioning your email address in a public topic.

Regards.

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