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challuk
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Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)

Thu Aug 23, 2018 1:19 pm

Hello!

We used to have version 6.0 (Build 319.0) of PDF-XChange Editor Plus along with the printer driver "PDF-XChange Standard V6" on our Windows 7 Enterprise SP1 64-bit computers. If we sent a SAP Smartform with a logo (and text), PDF files generated would contain all the content. No issues at all.

We have now switched to version 7.0 (Build 326.1) of PDF-XChange Editor Plus along with the printer driver "PDF-XChange Standard". If we send the SAP smartform now, we are only getting the text portion. The logo is missing altogether.

Can you please help us with this issue? Are there any settings to be tweaked in the driver?

Thanks
Challu
 
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TrackerSupp-Daniel
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)

Thu Aug 23, 2018 6:57 pm

Hello challuk,
Could I ask that you send us a copy of the documents from v6 and v7 so that we can compare? it is possible that the object is being created, but for some reason or another is being placed behind another object. I would like to investigate this locally to see if we can determine the cause.
If the files contain sensitive information, you can email them to us via Support@tracker-software.com
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
challuk
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)

Thu Aug 23, 2018 7:39 pm

Daniel,

Thanks for the response. I have sent the copies via email.

Thanks
Challu
 
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TrackerSupp-Daniel
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)

Thu Aug 23, 2018 11:18 pm

Hello Challuk,
I have been searching all over our inbox and I am afraid that the files have not arrived yet. If you could resend them and ensure that they are going directly to support@tracker-software.com once they arrive we will be sure to take a look.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
challuk
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)

Fri Aug 24, 2018 11:48 am

Daniel,

I resent it.

Thanks
Challu
 
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TrackerSupp-Daniel
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)  SOLVED

Fri Aug 24, 2018 4:48 pm

Hello Challuk,
It seems this could be an engine issue, as such I will first ask you to try selecting the XPS driver mode from the Printer properties:
DMKB18August107.png

After that, if you find that the XPS driver mode does not resolve the issue, I will ask that you generate some printer temp files for us to have the dev team take a look at. This article should help you to generate those:
https://www.tracker-software.com/knowle ... -I-do-this
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
challuk
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)

Fri Aug 24, 2018 5:44 pm

Daniel,

That was it. Thanks for the quick check and response.

If you still need me to send you the tmp files for your process enhancement verification, do let me know and I will send them across.

Thanks
Challu
 
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TrackerSupp-Daniel
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)

Fri Aug 24, 2018 5:49 pm

Glad to hear it challuk,
If we do end up needing that information I will certainly let you know!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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