PDF page size acquires same ratio as screen size?

PDF-XChange Viewer SDK
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PDF page size acquires same ratio as screen size?

Post by bobh » Wed Aug 31, 2011 9:49 pm

Got an unusual problem here. Tracker support hasn't heard of this issue, so we're hoping the Clarion community here might have some ideas.

We are on PC network testing PDFs generated by PDF-XChange from our Clarion-based software.

Most users on the network are fine generating 8.5 x 11 (portrait) PDFs as our code specifies, but one user on the network generates pdfs that are actually acquiring the same proportions as his *screen size*...strange indeed.
The unusual PDFs appear to be 8.5 x 11 landscape at first glance, but they actually have the exact size ratio as the user's monitor resolution.

Since other users on the network are fine, this is probably not a PDFXChange problem -- but we're giving it a try in the Tracker forums just in case.
We have tried various system/Windows/network related angles to cure this problem ...but no luck so far, and we are scratching our heads in a big way.

Have you heard of anything like this before? Any recommendations for things to try?

Thanks for any assistance or thoughts...

John - Tracker Supp
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Re: PDF page size acquires same ratio as screen size?

Post by John - Tracker Supp » Wed Aug 31, 2011 11:51 pm

Hi Bob,

Whilst you are obviously welcome to 'trawl' for help here - most CW dev's will come here for help specific to their problem and only visit again when next they need us ...

I suspect you may have more success in the Clarion NG's directly ...
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support

Tracker - Clarion Support
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Re: PDF page size acquires same ratio as screen size?

Post by Tracker - Clarion Support » Thu Sep 01, 2011 12:02 am

Hi Bob!

This is usually the result of that user not having specified a default printer "visible" to his terminal. When the Clarion Report Engine looks for default printer information and cannot find a default printer, it defaults to the next available GUI device, which is usually the screen. The cure is to create a default printer, even if no hardware is actually attached to the terminal.
Craig Ransom
Tracker Software - Clarion Support

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