Shutdown-Problem under W2008

Raster-XChange SDK (all versions)
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sunseeker
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Shutdown-Problem under W2008

Post by sunseeker » Wed May 26, 2010 7:26 am

Hi,

one customer report the following situation.

1. The Customer-Server (Windows 2008 Server 64bit) shutdown automaticaly at 6:00
2. Problem: Windows stop on the shutdown-dialog and don´t continue
3. The Customer delete manual the ePrinter
4. The Shutdown at 6:00 works fine.

Any idea?

Greetings
sun
Never change a running system!

Ivan - Tracker Software
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Re: Shutdown-Problem under W2008

Post by Ivan - Tracker Software » Wed May 26, 2010 11:02 pm

3. The Customer delete manual the ePrinter
Can you advise what is ePrinter ?

Is this listed in the Restart Manager or some such ?

More info please
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sunseeker
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Re: Shutdown-Problem under W2008

Post by sunseeker » Thu May 27, 2010 10:09 am

1. I create with my App a new RasterX-Change Printer using the following code (vb6)

Code: Select all

104:            Set FAX_ePrinter = FAX_PrinterFactory.Printer("", "Archilino Fax-Drucker")
'105:        End If
106:        FAX_ePrinter.ProtectionKey = "<DO NOT PUBLISH KEYS ON THE FORUM>"
107:        FAX_ePrinter.ProtectionDevCode = "<DO NOT PUBLISH KEYS ON THE FORUM>"
108:        Set FAX_DevMode = FAX_ePrinter.DevMode
109:        FAX_DevMode.Format = RXCCOMLib.format_TIFF
110:        FAX_DevMode.PaperForm = 9
111:        FAX_DevMode.PaperOrientation = 1
112:        FAX_DevMode.HorzResolution = "300"
113:        FAX_DevMode.VertResolution = "300"
114:        FAX_DevMode.Crop = 0
115:        FAX_DevMode.FormatParameter("Image Type") = "BW:1"
116:        FAX_DevMode.FormatParameter("Compression") = "CCITTFax3"
            FAX_DevMode.OutputFileName = SystemPartition & "Spool\NewFax_$(User).dat"
'117:        If Val(GetSetting("Archilino6", "ePrinter", "UseTerminalServerMode")) = 1 Then
'118:            FAX_DevMode.OutputFileName = TempVerzeichnis & "NewExport_" & WindowsBenutzerName & ".dat"
'119:        Else
'120:            FAX_DevMode.OutputFileName = TempVerzeichnis & "NewExport_archilino.dat"
'121:        End If
122:        FAX_DevMode.PostPrintApplication = ""
123:        FAX_DevMode.SaveModel = perDocument
124:        FAX_DevMode.Brightness = 0
125:        FAX_DevMode.CollisionResolution = overwrite
126:        FAX_DevMode.Contrast = 0
127:        FAX_DevMode.Gamma = 0
128:        FAX_DevMode.Set
2. My App run´s the whole day.
3. On the afternoon, the customer close my app. My app don´t remove the Printer because i want use it in the next session again.
4. Now, the restart at 6:00 hang!
5. If the customer delete manualy the RasterXChange Printer at the afternoon after closing my app, the Server restart normal at 6:00

More Informations?
Never change a running system!

Ivan - Tracker Software
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Re: Shutdown-Problem under W2008

Post by Ivan - Tracker Software » Thu May 27, 2010 4:03 pm

Firstly, we are going to have to block your serial because it was published on the forum. sorry.

Please email sales@tracker-software.com for a replacement with a link back to this forum post in the body of your email for reference.

Problem with restarting we are investigating right now, and we will come back in days with a result.
Tracker Software (Project Director)

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Roman - Tracker Supp
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Re: Shutdown-Problem under W2008

Post by Roman - Tracker Supp » Wed Jun 02, 2010 2:45 pm

Hi, Heiko
3. On the afternoon, the customer close my app. My app don´t remove the Printer because i want use it in the next session again.
What do you mean saying "My app don´t remove the Printer"?
Raster-XChange printers created via our COM interface IPrinterFactory should be deleted automatically after the client releases the IPrinter interface.
Do you mean that your app terminates without releasing this interface?
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sunseeker
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Re: Shutdown-Problem under W2008

Post by sunseeker » Mon Jun 07, 2010 8:08 am

Hi Roman,

yes...i don´t release the ePrinter.

Greetz
Sun


PS: Was in holiday and...sorry for posting serial..... :roll:
Never change a running system!

Roman - Tracker Supp
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Re: Shutdown-Problem under W2008

Post by Roman - Tracker Supp » Mon Jun 07, 2010 11:27 am

Hi Heiko,

I cannot reproduce the issue here.
Can you test the C++ sample (from Raster-XChange SDK) in these conditions? I.e. start the sample exe, then kill it from the Task manager so that the temp printer will not be deleted. Then reboot the server.

Could we take a direct talk through IM? I have sent my contact to you via PM.
Tracker Software Products

Please ZIP any files uploaded to this forum or they will not be posted !
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sunseeker
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Re: Shutdown-Problem under W2008

Post by sunseeker » Tue Jun 08, 2010 6:50 am

Hi Roman,

i will do the test....

Greetz
Sun
Never change a running system!

John - Tracker Supp
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Re: Shutdown-Problem under W2008

Post by John - Tracker Supp » Thu Jun 10, 2010 6:11 pm

Thanks - await your advice/further info
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Tracker Support
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Paul - Tracker Supp
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Re: Shutdown-Problem under W2008

Post by Paul - Tracker Supp » Wed Aug 18, 2010 7:46 pm

Hi sunseeker,

it has been a significant time since we last heard from you. Were you able to do the tests? Do you require further assistance in this matter? The Support Request Ticket RT#165: Raster-XChange blocks server restarting will be closed. If you do require further assistance please get back to us and we will reopen the ticket.

regards
_________________
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Paul O'Rorke
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