Power Point file error.

Kwon Eok · Post by **Kwon Eok** » Tue Apr 01, 2008 11:35 am

Hi

Image1.bmp

When I print power point file in our solution by using Raster XChange, Error occurred like below.

“Printer name, device driver, port is not assigned to this print command”

Word and Excel file is well printed except power point file.

Image2.bmp

PrintTo is successfully registered in Control panel -> folder option.

Kwon Eok · Post by **Kwon Eok** » Tue Apr 01, 2008 11:55 am

When I print same file in other PC, this file is correctly printed.

Post by **John - Tracker Supp** » Tue Apr 01, 2008 5:09 pm

Hi,

Please advsie :

1: what Windows OS is being used on the PC that fails and the one that does not fail ?

2: The PPT version please?

3: Can you use : printto PPT files manually (selecting 'Print to' from the file's popup menu).

f4: inally - it would help if you could export and zip and send the contents fo this Registry key :

HKEY_CLASSES_ROOT\PowerPoint.Show.8\shell\PrintTo\command

or you can then compare it with the one from the machine where the printing works ok yourself and this may help.

Thanks

Kwon Eok · Post by **Kwon Eok** » Wed Apr 02, 2008 8:08 am

1. Windows XP SP2 Japanese Version

2. PPT Version is MS Office XP(2002).

3. if I print by putting right button of mouse in file explorer, it is success.
When I print by selecting Raster-XChange after open power point document, it's also success.
( it saved to image file )

4. "C:\Program Files\Microsoft Office\Office10\POWERPNT.EXE" /pt "%2" "%3" "%4" "%1"

Post by **John - Tracker Supp** » Wed Apr 02, 2008 3:57 pm

Hi,

Please try this :

"C:\Program Files\Microsoft Office\Office10\POWERPNT.EXE" /pt "Raster-XChange" "" "" c:\test.ppt

where test.ppt is a placeholder for your arbitrary PPT document.

Kwon Eok · Post by **Kwon Eok** » Thu Apr 03, 2008 2:02 am

Dear Tracker Support

thanks for your reply.

I tried again according to direction that you recommanded,but result is same.

Error message is like below.
"Printer name, device driver, port is not assigned to this print command"

Best regards

Post by **John - Tracker Supp** » Thu Apr 03, 2008 8:19 am

This suggests your Office install is 'problematic' and needs to be 'repaired' and if that fails to resolve - re-installed.

Also - please ensure you have all latest SP's and Office fixes.

kimshco · Post by **kimshco** » Thu Apr 10, 2008 10:50 am

Dear tracker.

I have tried method you recommanded, but it also doesn't work.

let me know you think what is problem and if you have a any solution about this.

thanks.

Post by **John - Tracker Supp** » Fri Apr 11, 2008 6:38 am

Have you re-installed MS Office as suggested ?

Power Point file error.

Power Point file error.

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