Raster driver removing WinFax driver

Raster-XChange SDK (all versions)
This Forum is for the use of Software Developers requiring help and assistance for Tracker Software's Raster-XChange Printer Drivers SDK (only).

Moderators: Tracker Support, TrackerSupp-Daniel, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
71SoCal
User
Posts: 35
Joined: Fri Jul 31, 2009 9:50 pm

Raster driver removing WinFax driver

Post by 71SoCal » Mon Mar 14, 2011 4:31 pm

We are experiencing an issue with our Raster-XChange driver deleting our WinFax driver. Below are the details:

We start with a clean machine (no PDF, Raster or WinFax drivers installed, any OS is fine).
Install WinFax 10.4. This will install two drivers: WinFax and WinFax (Photo Quality).
Install the latest Raster driver (version 1.10.56).

Results: After installing the Raster driver, the WinFax (Photo Quality) driver gets removed from the list of available devices.

Note: Previously, we were running the Raster 1.7.48 driver, and that driver was actually removing both WinFax devices. Installing the latest Raster driver is still removing one of the drivers.

Can you please comment on whether you've seen this issue, and if so, how should we proceed?

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4885
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Raster driver removing WinFax driver

Post by Paul - Tracker Supp » Mon Mar 14, 2011 5:08 pm

Hi 71SoCal,

thanks for the report. This is the first such report we have had. Can you tell me if this is specific to a certain Windows version and or architecture? There have been some issues with Windows 7 printers not showing in the Printer's list. I am assuming that after the install and the printer is removed that you have tried to refresh the printers list.

If you can send us some details on the target system that you see this on and whether this issue can be reliably reproduced we will try doing that here and give feedback on what we think may be happening.

sincerely
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

71SoCal
User
Posts: 35
Joined: Fri Jul 31, 2009 9:50 pm

Re: Raster driver removing WinFax driver

Post by 71SoCal » Thu Jan 19, 2012 11:49 pm

This is the command line we use for the install:

"C:\Program Files\Company\Support\Product\RXC.exe" /VERYSILENT /NORESTART /DIR="C:\Program Files\Company\Support\Product\Raster-XChange" /COMPONENTS="Engine,Raster-XChange driver" /NOICONS /Key:"TRIAL" /UserName:"Product User" /Organization:"Company" /Lang=en /L /LOG="C:\Program Files\Company\Support\Product\TrackerRasterInstall.log"


We are seeing this happen on Windows XP, Vista, Windows 7 (32/64bit)

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4885
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Raster driver removing WinFax driver

Post by Paul - Tracker Supp » Fri Jan 20, 2012 7:19 pm

Hi 71SoCal,

can you confirm that you are using the current build of Raster-XChange? Current Version: 1.10.56 http://www.tracker-software.com/product/raster-xchange

Also it would be helpful if you can tell us if this is a local install or a server install? We have 2 'versions' available. Finally - I see you created a log file of the install. Can you zip that and attach it to this thread please?

regards
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

71SoCal
User
Posts: 35
Joined: Fri Jul 31, 2009 9:50 pm

Re: Raster driver removing WinFax driver

Post by 71SoCal » Fri Jan 20, 2012 9:50 pm

Yes, we are running the 1.10.56 version. I'm not sure what you mean by local/server. Our product is installed as a stand-alone client app. Attached is the log file.

Thanks...
Attachments
TrackerRasterInstall.zip
(1.79 KiB) Downloaded 362 times

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4885
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Raster driver removing WinFax driver

Post by Paul - Tracker Supp » Fri Jan 20, 2012 10:58 pm

Thanks - on the download page there are 2 different downloads available - one is for a stand alone (local) installation the other designed to be set up on a server.

We'll take a look at this and get back to you here.

thanks again.
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4885
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Raster driver removing WinFax driver

Post by Paul - Tracker Supp » Fri Jan 27, 2012 6:17 pm

Hi 71SoCal,

according to my records this was addressed for the next build of Raster-XChange. We will advise here when that will be.

hth
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

Post Reply