PDF-XChange viewer 2.5.322.8 not available for download?

PDF-XChange Viewer SDK for Developer's
(ActiveX and Simple DLL Versions)

Moderators: Tracker Support, TrackerSupp-Daniel, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
ap_mi
User
Posts: 47
Joined: Mon Aug 31, 2015 11:38 pm

PDF-XChange viewer 2.5.322.8 not available for download?

Post by ap_mi » Wed Aug 21, 2019 6:13 pm

Hello,

We are currently using version 2.5.322.8, but it looks it's no longer available for download. Why is that? Is there a serious a bug with this that we don't know about? Should we be upgrading to 2.5.322.9?

Thanks.

User avatar
Will - Tracker Supp
Site Admin
Posts: 6871
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: PDF-XChange viewer 2.5.322.8 not available for download?

Post by Will - Tracker Supp » Thu Aug 22, 2019 7:43 am

Hi ap_mi,

Thanks for the post - The end user Viewer is no longer under active development and hasn't been for quite some time as it was replaced by the Editor. The Viewer SDK's are also strictly no longer under active development, but we do occasionally fix certain, usually critical, SDK related issues which is why the SDK is of a later release than the end user version.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

ap_mi
User
Posts: 47
Joined: Mon Aug 31, 2015 11:38 pm

Re: PDF-XChange viewer 2.5.322.8 not available for download?

Post by ap_mi » Thu Aug 22, 2019 4:20 pm

I was actually referring to the PDF-XChange viewer SDK (sorry, I wasn't clear in my original question). We're using the 2.5.322.8 version. However, I see that version is no longer for download. Just wondering why that is. Any idea why?

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 3049
Joined: Wed Jan 03, 2018 6:52 pm

Re: PDF-XChange viewer 2.5.322.8 not available for download?

Post by TrackerSupp-Daniel » Thu Aug 22, 2019 5:26 pm

Hello ap_mi,
322.8 is not available for download as it had an error wherein some licenses that should have been recognized were not. If you are still making use of it, end user or SDK, I would highly advise updating to 322.9 or 322.10 to avoid that issue in the future.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

ap_mi
User
Posts: 47
Joined: Mon Aug 31, 2015 11:38 pm

Re: PDF-XChange viewer 2.5.322.8 not available for download?

Post by ap_mi » Thu Aug 22, 2019 7:39 pm

Ok, thank you. To confirm, for the sdk, the same license key used for .8 should work on .10, correct?

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 3049
Joined: Wed Jan 03, 2018 6:52 pm

Re: PDF-XChange viewer 2.5.322.8 not available for download?

Post by TrackerSupp-Daniel » Thu Aug 22, 2019 7:54 pm

Hello ap_mi

Not quite. If your key is still valid, you would be able to make use of 322.10, otherwise you would need to upgrade the license and resubmit a distribution declaration.
if your key was valid for 322.8, you will likely be able to make use of build 322.9 however.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Post Reply