Popup notes with > 4 lines of text just print 4 lines

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dt_qa
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Popup notes with > 4 lines of text just print 4 lines

Post by dt_qa »

If I have more than 4 lines in a popup note then try to print it (with "Print Notes and Popups" selected in the printer dialog), only the first 4 lines will print, followed by some white space. If I then move the position of the popup note a little then try to print again, all the lines will print. Has anyone else encountered this and found a solution? Screen shot of document with popup attached, as well as the printed version showing only 4 lines.

Thanks :D
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Only 4 lines of popup print.zip
(71.58 KiB) Downloaded 143 times
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John - Tracker Supp
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Re: Popup notes with > 4 lines of text just print 4 lines

Post by John - Tracker Supp »

Hi,

You appear to have left out the original file created by Ghostscript (is that correct?) with the 10 lines in the popup and only provided us with the resulting file with just 4 lines and a screenshot of the original document - to comment and help - we need the original file too with all the popup lines..

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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dt_qa
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Posts: 23
Joined: Wed Oct 29, 2014 9:30 pm

Re: Popup notes with > 4 lines of text just print 4 lines

Post by dt_qa »

Attached is a zip file with an original document file, printed document and a jpg of the print dialog with the original document in the viewer.

Hope this is helpful.
Thanks.
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Popup notes with 4+ lines only print 4 lines.7z
(88.2 KiB) Downloaded 137 times
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Vasyl-Tracker Dev Team
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Re: Popup notes with > 4 lines of text just print 4 lines

Post by Vasyl-Tracker Dev Team »

I cannot reproduce this problem with your attached original document.. very strange.. It looks like that you provided the different "Original_Doc.pdf", not the same that you have in screenshot. In screenshot I can see footer text on the page but in your document - not.
It is possible that your problem is document dependent but it will also be very helpful if you can provide the simple example app. for reproducing..

Thanks.
Vasyl Yaremyn
Tracker Software Products
Project Developer

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
dt_qa
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Posts: 23
Joined: Wed Oct 29, 2014 9:30 pm

Re: Popup notes with > 4 lines of text just print 4 lines

Post by dt_qa »

Bummer - if you load the original_doc.pdf into your viewer, and then select print, when you print the document all of the lines of the note print?
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Tracker Supp-Stefan
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Re: Popup notes with > 4 lines of text just print 4 lines

Post by Tracker Supp-Stefan »

Hi dt_qa,

In another post you say you use build 201 - this might be the reason why our end user Viewer and the tests at our end can not reproduce the issue.

Regards,
Stefan
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