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Popup notes not printing when barcode is added to document

Posted: Fri Oct 31, 2014 6:17 pm
by dt_qa
In 'print options' I have selected 'print documents and markups.' In 'Advanced print setup' I checked 'Print Notes and Popups.' I am able to print popups as long as I have not added a barcode to the document. Once a barcode is added, all annotations print except for popup notes. Please see attached pdfs showing the same document printed with and without barcodes.

Thank you! :D

Re: Popup notes not printing when barcode is added to docume

Posted: Fri Oct 31, 2014 6:45 pm
by Paul - Tracker Supp
Hi dt_qa,

welcome to the Tracker forums and thanks for the post.

I suspect it is related to the font used in the barcode. I am going to have to ask one of the dev team and I expect them to want to see the original PDF that has the issue. Can you send that to us please? Make sure the fonts are embedded so that we have access to that barcode please?

Sincerely

Re: Popup notes not printing when barcode is added to docume

Posted: Tue Nov 04, 2014 6:56 pm
by John - Tracker Supp
Also please advise what product of ours you are using and the build number from the 'Help -> About' menu

You have posted in the Raster-XChange SDK forum which is not related in anyway to PDF files !

Re: Popup notes not printing when barcode is added to docume

Posted: Thu Nov 13, 2014 12:53 am
by dt_qa
I have attached a 7z file which contains the following:
1) original document.pdf
2) printed document no barcode.pdf
3) printed document with barcode.pdf.

Thanks.

Re: Popup notes not printing when barcode is added to docume

Posted: Thu Nov 13, 2014 1:34 pm
by John - Tracker Supp
and which product of ours (and version/build) are you using ?

Re: Popup notes not printing when barcode is added to docume

Posted: Mon Nov 24, 2014 9:56 pm
by dt_qa
PDFXCHANGE VIEWER
Version: 2.5 (Build 201.0)

Re: Popup notes not printing when barcode is added to docume

Posted: Wed Nov 26, 2014 5:31 pm
by Tracker Supp-Stefan
Hello dt_qa,

Build 201 is rather old. Can you make sure to download the current latest SDK build:
http://www.tracker-software.com/product ... ctivex-sdk
And let us know if this and the other problems you reported are fixed with it?

Regards,
Stefan

Re: Popup notes not printing when barcode is added to docume

Posted: Thu Feb 05, 2015 11:02 pm
by dt_qa
This is still be a issue when using B312 of the PDFViewer in our product.

Re: Popup notes not printing when barcode is added to docume

Posted: Fri Feb 06, 2015 5:56 pm
by John - Tracker Supp
Hi,

The documents sent have been printed to a virtual printer which have flattened/modified the popups - can we please have the original document (PDF) where you have added the popups - rather than a PDF after adding the Popups and printed to a virtual printer which has modified the popups so we can analyze the original with newly added popups.

Thanks