Popup notes not printing when barcode is added to document

PDF-XChange Viewer SDK for Developer's
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dt_qa
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Popup notes not printing when barcode is added to document

Post by dt_qa »

In 'print options' I have selected 'print documents and markups.' In 'Advanced print setup' I checked 'Print Notes and Popups.' I am able to print popups as long as I have not added a barcode to the document. Once a barcode is added, all annotations print except for popup notes. Please see attached pdfs showing the same document printed with and without barcodes.

Thank you! :D
Attachments
Popups print without barcodes.zip
(137.7 KiB) Downloaded 256 times
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Paul - Tracker Supp
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Re: Popup notes not printing when barcode is added to docume

Post by Paul - Tracker Supp »

Hi dt_qa,

welcome to the Tracker forums and thanks for the post.

I suspect it is related to the font used in the barcode. I am going to have to ask one of the dev team and I expect them to want to see the original PDF that has the issue. Can you send that to us please? Make sure the fonts are embedded so that we have access to that barcode please?

Sincerely
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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John - Tracker Supp
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Re: Popup notes not printing when barcode is added to docume

Post by John - Tracker Supp »

Also please advise what product of ours you are using and the build number from the 'Help -> About' menu

You have posted in the Raster-XChange SDK forum which is not related in anyway to PDF files !
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Tracker Support
http://www.tracker-software.com
dt_qa
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Re: Popup notes not printing when barcode is added to docume

Post by dt_qa »

I have attached a 7z file which contains the following:
1) original document.pdf
2) printed document no barcode.pdf
3) printed document with barcode.pdf.

Thanks.
Attachments
Popup notes not printing when barcode is added to document.7z
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John - Tracker Supp
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Re: Popup notes not printing when barcode is added to docume

Post by John - Tracker Supp »

and which product of ours (and version/build) are you using ?
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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dt_qa
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Re: Popup notes not printing when barcode is added to docume

Post by dt_qa »

PDFXCHANGE VIEWER
Version: 2.5 (Build 201.0)
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Tracker Supp-Stefan
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Re: Popup notes not printing when barcode is added to docume

Post by Tracker Supp-Stefan »

Hello dt_qa,

Build 201 is rather old. Can you make sure to download the current latest SDK build:
https://www.pdf-xchange.com/product ... ctivex-sdk
And let us know if this and the other problems you reported are fixed with it?

Regards,
Stefan
dt_qa
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Re: Popup notes not printing when barcode is added to docume

Post by dt_qa »

This is still be a issue when using B312 of the PDFViewer in our product.
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John - Tracker Supp
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Re: Popup notes not printing when barcode is added to docume

Post by John - Tracker Supp »

Hi,

The documents sent have been printed to a virtual printer which have flattened/modified the popups - can we please have the original document (PDF) where you have added the popups - rather than a PDF after adding the Popups and printed to a virtual printer which has modified the popups so we can analyze the original with newly added popups.

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
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