Popup notes not printing when barcode is added to document

PDF-XChange Viewer SDK for Developer's
(ActiveX and Simple DLL Versions)

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dt_qa
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Popup notes not printing when barcode is added to document

Post by dt_qa » Fri Oct 31, 2014 6:17 pm

In 'print options' I have selected 'print documents and markups.' In 'Advanced print setup' I checked 'Print Notes and Popups.' I am able to print popups as long as I have not added a barcode to the document. Once a barcode is added, all annotations print except for popup notes. Please see attached pdfs showing the same document printed with and without barcodes.

Thank you! :D
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Popups print without barcodes.zip
(137.7 KiB) Downloaded 123 times

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Paul - Tracker Supp
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Re: Popup notes not printing when barcode is added to docume

Post by Paul - Tracker Supp » Fri Oct 31, 2014 6:45 pm

Hi dt_qa,

welcome to the Tracker forums and thanks for the post.

I suspect it is related to the font used in the barcode. I am going to have to ask one of the dev team and I expect them to want to see the original PDF that has the issue. Can you send that to us please? Make sure the fonts are embedded so that we have access to that barcode please?

Sincerely
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Re: Popup notes not printing when barcode is added to docume

Post by John - Tracker Supp » Tue Nov 04, 2014 6:56 pm

Also please advise what product of ours you are using and the build number from the 'Help -> About' menu

You have posted in the Raster-XChange SDK forum which is not related in anyway to PDF files !
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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dt_qa
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Re: Popup notes not printing when barcode is added to docume

Post by dt_qa » Thu Nov 13, 2014 12:53 am

I have attached a 7z file which contains the following:
1) original document.pdf
2) printed document no barcode.pdf
3) printed document with barcode.pdf.

Thanks.
Attachments
Popup notes not printing when barcode is added to document.7z
(39.53 KiB) Downloaded 121 times

John - Tracker Supp
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Re: Popup notes not printing when barcode is added to docume

Post by John - Tracker Supp » Thu Nov 13, 2014 1:34 pm

and which product of ours (and version/build) are you using ?
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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dt_qa
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Re: Popup notes not printing when barcode is added to docume

Post by dt_qa » Mon Nov 24, 2014 9:56 pm

PDFXCHANGE VIEWER
Version: 2.5 (Build 201.0)

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Tracker Supp-Stefan
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Re: Popup notes not printing when barcode is added to docume

Post by Tracker Supp-Stefan » Wed Nov 26, 2014 5:31 pm

Hello dt_qa,

Build 201 is rather old. Can you make sure to download the current latest SDK build:
http://www.tracker-software.com/product ... ctivex-sdk
And let us know if this and the other problems you reported are fixed with it?

Regards,
Stefan

dt_qa
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Re: Popup notes not printing when barcode is added to docume

Post by dt_qa » Thu Feb 05, 2015 11:02 pm

This is still be a issue when using B312 of the PDFViewer in our product.

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Re: Popup notes not printing when barcode is added to docume

Post by John - Tracker Supp » Fri Feb 06, 2015 5:56 pm

Hi,

The documents sent have been printed to a virtual printer which have flattened/modified the popups - can we please have the original document (PDF) where you have added the popups - rather than a PDF after adding the Popups and printed to a virtual printer which has modified the popups so we can analyze the original with newly added popups.

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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