pxcview - PXCV_Delete wait state

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HE_AXIS
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pxcview - PXCV_Delete wait state

Post by HE_AXIS » Thu Jun 24, 2021 11:12 am

Hi there,

We are using pxcview.dll version 2.5.322.7. We have a user that is experiencing a hang in our software, looking at the call stack it appears that upon calling PXCV_Delete it is entering a wait state and does not subsequently get signalled.

I have copied the call stack below.

Any thoughts would be greatly appreciated.
Harry

[0x0] ntdll!NtWaitForSingleObject + 0x14
[0x1] KERNELBASE!WaitForSingleObjectEx + 0x93
[0x2] DWrite!DWriteCreateFactory + 0x5b74
[0x3] DWrite!DWriteCreateFactory + 0x11becb
[0x4] DWrite!DWriteCreateFactory + 0x6c6a9
[0x5] gdi32full!OnUpdateSessionFonts + 0x34
[0x6] gdi32full!NtGdiRemoveFontResourceWWrapper + 0x72
[0x7] gdi32full!RemoveFontResourceExW + 0x80
[0x8] pxcview!PXCV_SetCallBack + 0x40ec1
[0x9] pxcview!PXCV_SetCallBack + 0x4bfb0
[0xa] pxcview!PXCV_Delete + 0x2b

HE_AXIS
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Re: pxcview - PXCV_Delete wait state

Post by HE_AXIS » Fri Jul 16, 2021 12:47 pm

Bump. I can provide any further information required.

Many Thanks

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Tracker Supp-Stefan
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Re: pxcview - PXCV_Delete wait state

Post by Tracker Supp-Stefan » Fri Jul 16, 2021 2:28 pm

Hello HE_AXIS,

Please note that the Viewer SDKs (and the end user Viewer actually) have been discontinued some 6-7 years ago now, and have not had any new updates in this time, so if what you are experiencing is a bug - we might not be able to fix it.

In any case - I've asked a colleague in our dev team who used to work on the Viewer to take a look, and we will post here an updated reply as soon as we have any further news on why you are getting this behaviour!

Kind regards,
Stefan

soobreen
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Re: pxcview - PXCV_Delete wait state

Post by soobreen » Mon Aug 30, 2021 5:19 am

I'll be following !

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TrackerSupp-Daniel
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pxcview - PXCV_Delete wait state

Post by TrackerSupp-Daniel » Tue Aug 31, 2021 12:17 am

:)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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