Images have white horizontal line

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qwerty999
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Images have white horizontal line

Post by qwerty999 » Sat Sep 27, 2008 3:20 pm

I have a problem with PDFExchange 20392 built. A number of white horizontal lines are shown particularly in graphics. I checked with Adobe reader and no lines are shown.
Can you please help to eliminate these white lines on an otherwise excellent product?

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Bhikkhu Pesala
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Re: Images have white horizontal line

Post by Bhikkhu Pesala » Sat Sep 27, 2008 3:55 pm

Nothing at all anyone can do unless you provide a file that shows this problem. You can send it via "Report a problem" from the help menu, or Zip it up and attach it to your post.
Windows 10 64-bit • AMD A10-6800K, 8 Gbyte RAM
Review: http://www.softerviews.org/PDF-XChange.html

qwerty999
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Re: Images have white horizontal line

Post by qwerty999 » Sat Sep 27, 2008 4:25 pm

Please see attached zip file
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Sample fault.zip
(107.28 KiB) Downloaded 70 times

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Bhikkhu Pesala
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Re: Images have white horizontal line

Post by Bhikkhu Pesala » Sat Sep 27, 2008 6:35 pm

I have an older version (1.65) of PDF Factory (version 3.37 was used to produce your sample document), so I was able to produce my own test PDF from the same photo. There were no white lines in my test PDF as there are in yours.

Perhaps it may also depend on which application the PDF is produced from, as well as which version of PDF Factory is used. I tried from PagePlus and from IrfanView, and both PDF Factory PDFs were OK.

Hopefully, Tracker will be able to fix this problem now that they have a sample document.
Windows 10 64-bit • AMD A10-6800K, 8 Gbyte RAM
Review: http://www.softerviews.org/PDF-XChange.html

qwerty999
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Re: Images have white horizontal line

Post by qwerty999 » Sat Sep 27, 2008 7:55 pm

Thank you Bhikkhu for verifying. I knew there has to be an issue with with PDFExchange. When I use Adobe viewer there is no white horizontal lines.

I hope the very nice people of Tracker are able to fix this problem for us.

S if anyone at Tracker reading this can you help?

Tom - Tracker

Re: Images have white horizontal line

Post by Tom - Tracker » Sun Sep 28, 2008 11:21 am

We have dowloaded the file and will be looking into this for you. :D

qwerty999
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Re: Images have white horizontal line

Post by qwerty999 » Sun Sep 28, 2008 3:52 pm

Many thanks Tom for your prompt attention

quant
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Re: Images have white horizontal line

Post by quant » Sun Oct 05, 2008 9:21 am

just to join qwerty999, I also have few files with those horizontal lines that don't appear in Adobe ...
Attachments
lines.zip
(14.1 KiB) Downloaded 59 times

Ivan - Tracker Software
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Re: Images have white horizontal line

Post by Ivan - Tracker Software » Tue Oct 07, 2008 7:12 am

We will fix this bug into one of the next build.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

mantao
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Re: Images have white horizontal line

Post by mantao » Thu Nov 20, 2008 1:25 am

Wondering if this issue has been resolved, as I'm encountering a similar problem when using PDF-XChange Viewer Version 2.0 Build 40.5

Turning off any or all of the "smoothing" options under rendering has not beneficial impact.

Attached herewith is a sample file that exhibits the problem. The file displays fine when viewed in Adobe Acrobat / Reader.

Thanks.

Mark
Attachments
Sample.zip
White Horizontal Lines
(189.59 KiB) Downloaded 67 times

mantao
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Re: Images have white horizontal line

Post by mantao » Thu Nov 27, 2008 4:11 am

Would appreciate if someone from Tracker Software can acknowledge if this issue persists, or if the same has been resolved and is a specific installation problem.

Mark

Ivan - Tracker Software
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Re: Images have white horizontal line

Post by Ivan - Tracker Software » Thu Nov 27, 2008 7:41 am

This issue will be fixed into build 41 of the viewer.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

mantao
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Re: Images have white horizontal line

Post by mantao » Thu Feb 05, 2009 2:11 am

Hi Ivan,

Have just downloaded and installed PDF-XChange Viewer Version 2.0 Build 41 RC1, and confirm that the horizontal white lines issue previously observed within images, appears to have been resolved. Excellent job - thanks and keep up the great work.

You may however wish to note that the horizontal white lines within images still persists within the print preview, though this is a minor issue.

Mark
Attachments
Sample.zip
White Horizontal Lines in Print Preview
(176.36 KiB) Downloaded 55 times

Ivan - Tracker Software
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Re: Images have white horizontal line

Post by Ivan - Tracker Software » Thu Feb 05, 2009 8:16 am

Printing and print preview doesn't use stroke adjusting, so, it is possible.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

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