watermarked files now unprintable

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SheldonH
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Joined: Fri Sep 04, 2020 4:55 pm

watermarked files now unprintable

Post by SheldonH »

As a longtime user of PDF Viewer, I have created many useful files, some with the watermark buy-it-now sprocket. Today I find that any with the watermark have become unprintable....the watermark overlays the whole file.
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Paul - Tracker Supp
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Re: watermarked files now unprintable

Post by Paul - Tracker Supp »

HI Sheldon,

I just answered your email with the same question.

For those water marks to appear a feature that requires a license must have been used in an instance where there is no license key installed. Can you think what action you might have taken that would fit this scenario? I assume it is only a particular document that this is happening to?

If you are unsure what action may have caused this please do send the document in to support@tracker-software and we will see if we can see what happened.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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