text disappears from the pages randomly

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madmax
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Posts: 1
Joined: Thu Aug 13, 2020 5:35 am

text disappears from the pages randomly

Post by madmax »

i have been facing this issue when a document is opened for sometime it shows blank space in text area, sometime after zooming into the page also produces the same issue..i am using a pro version ..please help if anyone know how to fix this
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TrackerSupp-Daniel
Site Admin
Posts: 8440
Joined: Wed Jan 03, 2018 6:52 pm

Re: text disappears from the pages randomly

Post by TrackerSupp-Daniel »

Hi, madmax

This can often occur when there are errors during the installation. Please ensure that you only ever install the application through a download from our official website: https://www.pdf-xchange.com/product/downloads

As such, please completely uninstall our products, restart your PC, and then reinstall an official version to see if the issue persists. If it does, please email us directly via <support@pdf-xchange.com>, with a copy of the document you are seeing the issue in, and your current license key.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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