downloading/installing issue

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krenzein
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Posts: 2
Joined: Tue Jul 07, 2020 4:39 pm

downloading/installing issue

Post by krenzein »

When I download the program the files just show up in my computer, without any "install" or instructions. What do I need to do?

Thanks

www.roadrunneremail.org
Last edited by krenzein on Thu Jul 09, 2020 3:18 am, edited 1 time in total.
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TrackerSupp-Daniel
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Posts: 8437
Joined: Wed Jan 03, 2018 6:52 pm

Re: downloading/installing issue

Post by TrackerSupp-Daniel »

Hi, krenzein

To install the software, you will need to open the zip file which you have just downloaded, and locate the "executable" file that is contained within. Double click on that executable file, and windows will extract and run it automatically for you. During the install process, you will need to follow the steps on screen, and click next a few times. Midway through the process you will be prompted to choose a "complete" or "custom" installation. I would advise choosing a complete installation in this case.

After the installation is completed, you should see new icons on your desktop, which can be used to launch the software. Once it is opened, you can use File > open, or simply double click on a document to open it. You can also use Ctrl+N or File > new document to create a new document.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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