PDF xchange viewer can see the rectangle, PDF xchange editor can't see

The PDF-XChange Viewer for End Users
+++ FREE +++

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Paul - Tracker Supp, Chris - Tracker Supp, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
celk2010
User
Posts: 13
Joined: Tue Dec 17, 2019 3:33 am

PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by celk2010 » Wed Mar 11, 2020 1:24 am

viewer can see the rectangle, editor can't see.pdf
(55.54 KiB) Downloaded 20 times
viewer.png
(5.05 KiB) Not downloaded yet
How can PDF xchange viewer also don't show the rectangle?

Thank you!

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 3442
Joined: Wed Jan 03, 2018 6:52 pm

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by TrackerSupp-Daniel » Wed Mar 11, 2020 4:42 pm

Hi, celk2010

From what I can see here, these comments all have a fill color of "none" and a "0pt" line width, as such it is fully intended that they are not visible in the Editor, (Adobe and foxit both show the same issue). As these comment items are "read only" and cannot be modified, you will want to recreate this document ensuring that the lines have a border width value.
PDFXEdit_AgSfV6Y6HK.png
I also see that this was created using an older version of our software (7.0.328.0) can you please update our software and try using the latest version of our software to re-create this document. (8.0.336.0) is available here: https://www.tracker-software.com/product/downloads

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

celk2010
User
Posts: 13
Joined: Tue Dec 17, 2019 3:33 am

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by celk2010 » Thu Mar 12, 2020 5:27 am

Hi, Daniel,
This was one pdf converted from AutoCAD file
You say "recreate" is meaning to reprint pdf file from .dwg file?
but .dwg file can't found at all
I have been accustomed to view pdf file with pdf x-change viewer instead of pdf x-change editor
but it don't looks comfortable with so many reactangles in pdf x-change viewer
so would there be any convenient method to hide the reactangles in pdf x-change viewer?
Thank you

User avatar
Will - Tracker Supp
Site Admin
Posts: 6905
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by Will - Tracker Supp » Thu Mar 12, 2020 9:22 am

Hi celk,

Thanks for the post - This appears to be an issue with the Viewer itself and so there isn't any way to hide these. The Viewer has been replaced by the Editor and as such is no longer being developed.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

celk2010
User
Posts: 13
Joined: Tue Dec 17, 2019 3:33 am

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by celk2010 » Thu Mar 12, 2020 9:46 am

So sorry to hear viewer stop developing
though editor is also very useful and easy-to-use
viewer is still my love, so terse, fast response, and accompany me for so many years

User avatar
Will - Tracker Supp
Site Admin
Posts: 6905
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by Will - Tracker Supp » Thu Mar 12, 2020 11:44 am

Sorry to be the bearer of bad news :(
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

celk2010
User
Posts: 13
Joined: Tue Dec 17, 2019 3:33 am

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by celk2010 » Fri Mar 13, 2020 1:13 am

God bless you

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 14037
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by Tracker Supp-Stefan » Fri Mar 13, 2020 9:11 am

Hello celk2010,

Thanks for the understanding!

Kind regards,
Stefan

celk2010
User
Posts: 13
Joined: Tue Dec 17, 2019 3:33 am

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by celk2010 » Sat Mar 14, 2020 1:01 pm

That is way it goes!
What a pity

User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 742
Joined: Mon Jan 15, 2018 9:01 am

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Post by Dimitar - Tracker Supp » Mon Mar 16, 2020 9:00 am

Hello celk2010,

We are sorry to disappoint you but we have to focus our efforts on a much better and reliable product which conforms the modern security and privacy requirements.


Regards.

Post Reply