Tracker Updater Does Not Detect v2.5.322.8 Update Available  SOLVED

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lmacri
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Joined: Wed Dec 18, 2013 10:36 pm

Tracker Updater Does Not Detect v2.5.322.8 Update Available

Post by lmacri »

I currently have PDF-XChange Viewer 2.5.322.7. When I run the Tracker Updater (Help | Check for Updates) it reports "There are no available updates" even though https://www.pdf-xchange.com/produc ... nge-viewer shows a new v2.5.322.8 was released 23-Jan-2018.

I would prefer not to switch to PDF-XChange Editor v7.x. Is the Tracker Updater still compatible with PDF-XChange Viewer, and if not will I need to do over-the-top updates with the latest .exe installers to keep PDF-XChange Viewer current?
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32-bit Vista SP2 Home Professional * Firefox ESR v52.6.0 * PDF-XChange Viewer v2.5.322.7
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Patrick-Tracker Supp
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Re: Tracker Updater Does Not Detect v2.5.322.8 Update Available

Post by Patrick-Tracker Supp »

Hello lmacri,
The viewer has been discontinued and will receive no more updates beyond 2.5.322.8.

If you are licensed in that version of Viewer, you will also be licensed in the Editor, you can install it here: https://www.pdf-xchange.com/PDFXVE7.zip

I hope this helps!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
lmacri
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Joined: Wed Dec 18, 2013 10:36 pm

Re: Tracker Updater Does Not Detect v2.5.322.8 Update Available

Post by lmacri »

Patrick-Tracker Supp wrote:The viewer has been discontinued and will receive no more updates beyond 2.5.322.8...
Hi Patrick-Tracker Supp:

That's good to know, but I still don't understand why the Tracker Updater (Help | Check for Updates) can't find the v2.5.322.8 update for PDF-XChange Viewer. It was released on 23-Jan-2018 but Tracker Updater keeps reporting that v2.5.322.7 is the latest available version.
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TrackerSupp-Daniel
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Re: Tracker Updater Does Not Detect v2.5.322.8 Update Available  SOLVED

Post by TrackerSupp-Daniel »

Hello Imacri.

Some of the builds for viewer were unable to see updates in the updater, this is like one of those situations.
you can download v2.5.322.8 manually here: https://www.pdf-xchange.com/downlo ... d9078435bc
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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