Hang during installation

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username132
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Posts: 13
Joined: Sun Dec 09, 2007 12:30 pm

Hang during installation

Post by username132 »

PDFXchange Viewer hangs near the end of the installation process. It was a clean installation attempt. It stays like this for hours.

Version 2.5.322.7

Image

OS: Win 10 Pro 64-bit
Mainboard: ASUS Z170 Pro Gaming, board revision 1.04, BIOS v3501
CPU: Intel i7 6700, Stock HSF, Undervolt Offset -0.075 V, VCCIO 1.16 V, System Agent 1.15 V, LLC 4 (all core enhancement DISABLED)
RAM: Corsair LPX Vengeance 2x8GB DDR4-3000 (CMK16GX4M2B3000C15), XMP
Graphics: Gigabyte NVIDIA GeForce GTX 950 w/ 2 GB
Sys Drive: Samsung Evo 750 SSD, 250 GB
Data Drives: OCZ Vertex 2 SSD, 60 GB; WDC WD1002FAEX-00Y9A0, ~1 TB; WDC WD2003FZEX-00Z4SA0, ~2 TB; WDC WD2002FAEX-00MJRA0, ~2 TB; RAID 0, ~300 GB [Maxtor 6B160MO x 2]
PCI-E SATA expansion: IOCREST SATA III 4-port PCI-e (SI-PEX40064)
PSU: XFX TS 750W (P1-750S-NLB9)
Bluetooth: Parani UD100 Bluetooth USB Adapter
Monitor: LG 21.5" W2246S-BF 16:9 Wide LCD Monitor 1920x1080 5ms
Logitech G500 mouse, K120 keyboard.
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Tracker Supp-Stefan
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Posts: 17908
Joined: Mon Jan 12, 2009 8:07 am
Location: London
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Re: Hang during installation

Post by Tracker Supp-Stefan »

Hello username132,

I am not aware of any issues with that installation package, so it seems to be specific to your system. Did you try a full install, or a custom one?
Are the shell extensions being installed?
Also - what is your Antivirus application on that machine? Could it be interfering with limiting our installation access to the registry?

Regards,
Stefan
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