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elyte
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Posts: 1
Joined: Thu Aug 17, 2017 7:31 pm

Document not Rendering when moved to a third monitor.

Thu Aug 17, 2017 8:24 pm

My PDF X-Change Viewer works fine when working on my monitors 2 & 3. When moving the content to the first one, the document is displayed correctly until you either resize the window or scroll the document (or if you go to another page).

If you return the document to the working fine monitors, and scroll again then the document is correctly rendered.

Can this be fixed?

Here are my laptop characteristics:
Intel Core i7-6820HQ CPU @ 2.70 GHz
Windows 7 Professional x64 Built: 7601 Service Pack 1

Display:
Name Intel(R) HD Graphics 530
PNP Device ID PCI\VEN_8086&DEV_191B&SUBSYS_80D6103C&REV_06\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 530
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version 20.19.15.4444
INF File oem176.inf (iSKLD_w7 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE3000000-0xE3FFFFFF
Memory Address 0x40000000-0x4FFFFFFF
I/O Port 0x00006000-0x0000603F
IRQ Channel IRQ 4294967283
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4444, 7.57 MB (7,935,976 bytes), 5/24/2017 7:59 PM)

Name NVIDIA Quadro M3000M
PNP Device ID PCI\VEN_10DE&DEV_13FA&SUBSYS_80D6103C&REV_A1\4&16BCF98&0&0008
Adapter Type Quadro M3000M, NVIDIA compatible
Adapter Description NVIDIA Quadro M3000M
Adapter RAM (1,048,576) bytes
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 22.21.13.8216
INF File oem209.inf (Section076 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
 
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Patrick-Tracker Supp
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Posts: 1548
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
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Re: Document not Rendering when moved to a third monitor.

Thu Aug 17, 2017 8:35 pm

Hello,

Thank you for your post and welcome to our forums. Please take a look at the article below: https://www.tracker-software.com/knowle ... -Windows-7

I hope this helps!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

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