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xuanliu
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Words of links are blocked

Sun Jul 16, 2017 4:52 pm

All the links are blocked by blue lump as shown in the following picture. Thanks ahead if anyone can help me with this problem.
Capture.PNG
 
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Radi - Tracker Supp
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Re: Words of links are blocked

Tue Jul 18, 2017 9:07 am

Hello xuanliu,

Thanks for your post.

Please try pressing Ctrl+Shift+6 to toggle the accessibility options. If this doesn't solve the problem, please send this PDF document to us so we can check it on our end.

If you do not wish to post it to a public forum, you can send it via e-mail to support@tracker-sfotware.com

Regards,
Radi
 
xuanliu
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Re: Words of links are blocked

Tue Jul 18, 2017 3:51 pm

Thanks for your advice but it doesn't solve the problem.

Attached please find two pdf files which have such problem. Actually, it happens to any papers (PDF with links) which downloaded from American Chemical Society publications (http://pubs.acs.org/). Here is an example ( you can try with any papers of any journals). (Figure 1)
Figure 1.png
Figure 1

I prefer to down PDF with links because I can get references easily. The problem doesn't happen to PDF with higher resolution (the 1626K one). (Figure 1)
However, all the links are blocked like this which are hard to see.( Figure 2)
Figure 2.png
Figure 2

If I open the pdf file in browser or use adobe pdf viewer, all the links are shown with blue underlines which don't affect reading.(Figure3)
Figure 3.png
Figure 3

I will be grateful if you can help me with the problem.

Thanks
Attachments
acsnano.6b07477.pdf
(686.82 KiB) Downloaded 18 times
acs.orglett.7b01682.pdf
(427.55 KiB) Downloaded 18 times
 
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Patrick-Tracker Supp
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Re: Words of links are blocked

Tue Jul 18, 2017 4:10 pm

Hello xuanliu,

Thank you for posting these files. The links show as underlines for me:

Image

Please go to Help> About and let us know what version and build you are running. If older than Version 6, build 322.5 please download the latest installer here: http://www.tracker-software.com/PDFXVE6.zip

I hope this helps!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
Willy Van Nuffel
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Re: Words of links are blocked

Tue Jul 18, 2017 4:34 pm

Hello Patrick and Xuanliu,


It seems like the problem is due to the "thin lines" option.

You can switch this option ON or OFF, with CTRL + 5

When trying this in PDF-XChange Viewer, you will immediately see the difference.

Best regards.
 
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Patrick-Tracker Supp
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Re: Words of links are blocked

Tue Jul 18, 2017 5:27 pm

Hi Willy,

I am afraid that may not be the issue here - at least not in my installation. Ctrl+5 should toggle between the defined line thickness and a line thickness of 1 pt.

With "Thin lines" off:
Image

With "Thin lines" one:
Image

I suspect the thick blue lines xuanliu is seeing it due to a bug in a previous build.

Thank you for your suggestion, though.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
Willy Van Nuffel
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Re: Words of links are blocked  SOLVED

Tue Jul 18, 2017 8:00 pm

Not agreed Patrick. We are talking here about the Viewer.
I suppose you checked within the Editor. When myself, I look there, it shows indeed like in your print screens.
Is that possible?

Please see the attached PDF (screenshots from the Viewer).

Best regards.

EDIT:
I just saw that I made the test with an older version of the Viewer (2.5.319.0), but the newest version I could download and install (MSI Network installer 32 bit - strangely 2.5.322.4 and not 2.5.322.5) still shows the hyperlinks in the same manner.

Still not convinced, I downloaded and installed via the EXE installer (32/64 bit), and so I had finally version 2.5.322.5, but the problem with the 'thick' lines remains.
:-)

So, I believe the solution for xuanliu is just simple: press CTRL + 5 and switch to 'thin' lines.

We might still encourage xuanliu to try the switch from PDF-XChange Viewer to PDF-XChange Editor V6,
that can be downloaded via the following link:
https://www.tracker-software.com/produc ... nge-editor
Attachments
Thin lines ON or OFF.pdf
(89.74 KiB) Downloaded 19 times
 
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Patrick-Tracker Supp
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Re: Words of links are blocked

Tue Jul 18, 2017 10:24 pm

Hi Willy,

That may be the case! I did not notice we were looking in the Viewer forums.

xuanliu, Please try as Willy has suggested - the Editor replaced the Viewer in 2014, which was phased out by 2015. The Viewer can still be downloaded, however, it is no longer undergoing development - so no bug fixes will be included in the Viewer.

Thank you for your cooperation and understanding.

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
xuanliu
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Re: Words of links are blocked

Tue Jul 18, 2017 10:51 pm

Thank you all for helping me about the issue and it was solved perfectly while using Ctrl+5.
Now what I am seeing is the same with what Patrick showed. See below.
Capture.PNG

I really love your team and your products. I appreciate your efforts. Thank you!
 
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Patrick-Tracker Supp
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Re: Words of links are blocked

Tue Jul 18, 2017 10:53 pm

Hi xuanliu,

This is why we are here and we are always happy to assist.

Take care! :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

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