Watermark inserted despite valid license  SOLVED

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Pusteblumi
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Watermark inserted despite valid license

Post by Pusteblumi » Tue Mar 28, 2017 8:24 pm

Hi,

when saving my document, PDF XChange Viewer 2.5.321.0 just inserted a watermark!
I have a licence that is shown als valid and expires 2018-03-05.
What is going on here, and what can I do to get rid of that watermark again?

Thanks,
Klaus

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Patrick-Tracker Supp
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Re: Watermark inserted despite valid license

Post by Patrick-Tracker Supp » Tue Mar 28, 2017 8:26 pm

Hello,

Welcome to our forums. Please send your serial key to sales@tracker-software.com as well as the file containing these watermarks.

Licensing issues should not be posted to the forums as the information may be sensitive.

Thank you for your cooperation and understanding.

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

Pusteblumi
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Re: Watermark inserted despite valid license

Post by Pusteblumi » Wed Mar 29, 2017 12:40 pm

Hi Patrick,
Patrick-Tracker Supp wrote:Please send your serial key to sales@tracker-software.com as well as the file containing these watermarks.
Thanks for your reply, I will do that.
One Question remains: Is this a new bug in 2.5.321.0 or even an intended behaviour? I just went back to 2.5.318.1 where this problem doesn't occur.

Cheers,
Klaus

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Tracker Supp-Stefan
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Re: Watermark inserted despite valid license

Post by Tracker Supp-Stefan » Wed Mar 29, 2017 12:43 pm

Hello Klaus,

Once you send us the key (or part of it) we would be able to advise why it doesn't work in the new build. There will be a logical reason for this - but as there are several possibilities - it will be best to get in touch with us over e-mail.

Regards,
Stefan

Pusteblumi
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Re: Watermark inserted despite valid license

Post by Pusteblumi » Wed Mar 29, 2017 2:44 pm

Thanks to everybody who helped! The problem is fixed now.
I had an outdated serial number, that (unfortunately) still displayed as valid.

To anybody who has the same problem:
Log in to your customer account and check if you have a new serial number that replaces the old one. This might do the trick.

Cheers,
Klaus

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Tracker Supp-Stefan
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Re: Watermark inserted despite valid license  SOLVED

Post by Tracker Supp-Stefan » Wed Mar 29, 2017 3:11 pm

Glad we could assist Klaus!

Enjoy using our products!
Regards,
Stefan

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