TrackerUpdate.exe virus?!

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vitgar83
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Joined: Wed Nov 30, 2016 10:23 am

TrackerUpdate.exe virus?!

Post by vitgar83 »

Hi,
I have a problem.
I just installed the new version of PDF-XChange Viewer v2.5.319.0 and Kaspersky Antivirus 2017 considered TrackerUpdate.exe as a virus.
Also HitmanPro showed the file as a menace.
The TrackerUpdate.exe file is signaled as Trojan-Ransom.Win32.Gen.uo.
Is there a problem? Is it a positive false?
Thanks for your help.
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Will - Tracker Supp
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Re: TrackerUpdate.exe virus?!

Post by Will - Tracker Supp »

Hi vitgar83,

Thanks for the post - This almost certainly a false positive. Please contact the makers of your anti-virus directly and send them the Tracker Updater.exe file under C:\Program Files\Tracker Software\Updater and they should be able to confirm.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
NS-Zero
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Re: TrackerUpdate.exe virus?!

Post by NS-Zero »

Hi,
I use kaspersky too.
My case, It block "http://downloads.pdf-xchange.com/PDFXVwer.zip".

I download install pdfviewer (msi) from website it OK.
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Tracker Supp-Stefan
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Re: TrackerUpdate.exe virus?!

Post by Tracker Supp-Stefan »

Hello NS-Zero,

This was a false positive - and we've already contacted Kaspersky for it, and they should update their definitions shortly. Please make sure that your AV is also up to date locally.

Regards,
Stefan
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