[bug] Can't work fine with Foxit Reader

The PDF-XChange Viewer for End Users
+++ FREE +++

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Nelson Tai
User
Posts: 58
Joined: Fri Apr 06, 2007 7:36 pm
Location: Taiwan, not part of China

[bug] Can't work fine with Foxit Reader

Post by Nelson Tai »

Hi, I find two bugs.

1.
I draw some lines, arrows, polygons, and so on in PDF XChange Viewer, then I save this document.
But I can't see them in Foxit Reader.

2.
I use annotation tools in Foxit Reader to draw some highlights, underlines, and so on, then I save this document.
But they can't display well in PDF XChange Viewer.

Can anyone confirm it?
User avatar
John - Tracker Supp
Site Admin
Posts: 5219
Joined: Tue Jun 29, 2004 10:34 am
Location: United Kingdom

Post by John - Tracker Supp »

Hi.

1: This is not our issue - but Foxits we believe. For now we dont store appearances for some annotations - but will soon be adding this.

2: Could you please zip and upload a document that displays this problem and we will be pleased to look into?

many thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
Nelson Tai
User
Posts: 58
Joined: Fri Apr 06, 2007 7:36 pm
Location: Taiwan, not part of China

Post by Nelson Tai »

1.
I'm not sure this is who's issue, it's interesting.
PDF XChange Viewer can't load the document that Foxit Viewer created correctly.
Foxit Viewer also can't load the document that PDF XChange Viewer created correctly.
But Adobe Viewer can load both of yours correctly.

2.
Please check the attachment. :)
You do not have the required permissions to view the files attached to this post.
User avatar
John - Tracker Supp
Site Admin
Posts: 5219
Joined: Tue Jun 29, 2004 10:34 am
Location: United Kingdom

Post by John - Tracker Supp »

Hi,

We have a possible cause for this and if this proves correct - this will be resolved very soon.

Some annotations uses multiple blend modes and we still need to extend our functionality in this area a little - but this will be resolved very soon

HTH - thanks for your patience and indeed your feedback, most welcome.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
Nelson Tai
User
Posts: 58
Joined: Fri Apr 06, 2007 7:36 pm
Location: Taiwan, not part of China

Re: [bug] Can't work fine with Foxit Reader

Post by Nelson Tai »

Nelson Tai wrote:Hi, I find two bugs.

1.
I draw some lines, arrows, polygons, and so on in PDF XChange Viewer, then I save this document.
But I can't see them in Foxit Reader.

2.
I use annotation tools in Foxit Reader to draw some highlights, underlines, and so on, then I save this document.
But they can't display well in PDF XChange Viewer.

Can anyone confirm it?
For bug 1, I still can't see them in Foxit Reader.

For bug 2, I think you've fixed it in build 1.0.17. Great!
User avatar
John - Tracker Supp
Site Admin
Posts: 5219
Joined: Tue Jun 29, 2004 10:34 am
Location: United Kingdom

Post by John - Tracker Supp »

Hi,

this would appear to be FoxIt's bug - not ours.

FoxIt does not recreate appearances when they are absent, as described in the PDF specification you may want to run it by them.

HTH
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com