Problem to install v.1.013

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Michael D.
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Problem to install v.1.013

Post by Michael D. » Wed Mar 28, 2007 11:30 am

Hi,

after Live-Update from v.1.012 to v.1.013 following message pops up on the screen which could only be quit by click "OK":

PDFXCview.exe - Einsprungpunkt nicht gefunden
Der Prozedureinsprungpunkt "SHOpenFolderAndSelectltems" wurde in der DLL "SHELL32.dll" nicht gefunden


Regards
Michael

John - Tracker Supp
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Post by John - Tracker Supp » Wed Mar 28, 2007 2:30 pm

Hi Michael,

Have no idea what could be causing this - can I ask you to please fully uninstall/restart and re-install.

We have no similar reports indicating there is an issue - so it is very hard to provide any meaningful reply.

Plwease do come back if you do still have problems.

Many thanks.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Tracker Support
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Michael D.
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Location: Germany

Post by Michael D. » Wed Mar 28, 2007 4:33 pm

Hi,

already deinstalled and restart several times today before sending my post with always the same result.

At the end i installed v.1.007 and it works without problems.

Would it be possible sending/posting a link where i can download i.e. v.1.010 or v. 1.012 (last version which works fine)?

Regards
Michael

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Post by John - Tracker Supp » Wed Mar 28, 2007 4:41 pm

Very odd Michael,

are you downloading the Viewer install direct or via the install of one of our programs ?

We have received no such other reports except one and this was related to an issue in the other products installer - not the Viewer itself- can you please advise what Version of Windows is in use ?

Many thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Tracker Support
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Michael D.
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Joined: Wed Mar 01, 2006 9:28 am
Location: Germany

Post by Michael D. » Wed Mar 28, 2007 5:02 pm

Hallo,
as i wrote i used the Live-Update button this morning. Previous version was the v.1.012.

No, i installed it all times direct since you implemented the Live-Update option.

Windows Version is Win 2000 SP 4.

Regards
Michael

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Post by John - Tracker Supp » Wed Mar 28, 2007 5:18 pm

Hi Michael,

we have located the problem and will resolve in build 14.

This relates to an issue with a Windows native API function not fully supported it would appear in W2K - this function allows us to access via the "Document Properties" dialog on the "Description" page the ability to click on the "Location" option - and Windows Explorer is opened with the current PDF file already selected.

Thanks for your patience.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Michael D.
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Location: Germany

Post by Michael D. » Thu Mar 29, 2007 6:39 am

Hi,

thank you for a very good and fast support.

Regards
Michael

GolfCat
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Post by GolfCat » Mon Apr 02, 2007 10:48 am

Do you have an old version without the error or will the new build be available soon? SHOpenFolderAndSelectltems is available in XP only.

Michael D.
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Location: Germany

Post by Michael D. » Mon Apr 02, 2007 11:02 am

Hi,

i am working with v.1.007 now and wait for v.1.014, which will be released (hopefully) soon.

Regards
Michael

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Post by John - Tracker Supp » Mon Apr 02, 2007 11:32 am

HI,

An updated version compatible with all Windows Versions from Windows 2000 and later will be available late today or at very worst tomorrow.

HTH
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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goldbe01
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Post by goldbe01 » Mon Apr 02, 2007 5:15 pm

I encountered the same problem with v13. Also on a WIN2K workstation. I had the problem from the update from v12, and from a fresh install. I look forward to v14.

Thanks

Eric

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Post by John - Tracker Supp » Tue Apr 03, 2007 5:30 pm

Hi to all,

Build 15 is now available for 'update' or direct download.

This resolves the W2K install issue, adds both Simple 'Find' and 'Advanced Search' options, allows the printing of 'Typewriter' added text and some fixes and feature additions.

Enjoy :)
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goldbe01
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Post by goldbe01 » Tue Apr 03, 2007 6:09 pm

John,

V15 loads on my win2k workstation, but the text added via the Typewriter still does not print. :(

Thanks, Eric

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Post by John - Tracker Supp » Tue Apr 03, 2007 7:12 pm

Hi Eric,

Ok - will check - but for sure it works A-ok on XP and Vista - can you advise if this is a newly created Build 15 document that has been modified - or one from a previous build ?

Also Eric - if you export to an Image format - does the typewriter text export ok to the image format ?

Thanks
Last edited by John - Tracker Supp on Tue Apr 03, 2007 7:19 pm, edited 1 time in total.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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goldbe01
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Post by goldbe01 » Tue Apr 03, 2007 7:16 pm

John,
It was an mix - some text from v12 and some from v15 - but none of it printed.

Thanks

Eric

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Post by John - Tracker Supp » Tue Apr 03, 2007 7:20 pm

Hi Eric,

thanks - can you try on a document that is build 15 only please and also see if the text is ok when you export this page to an image format please ?

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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goldbe01
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Post by goldbe01 » Wed Apr 04, 2007 1:33 pm

John,
It works on a pure V15 document - I was able to copy/paste the text from the v12 document and it printed fine.

Thanks - this is great :D

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Post by John - Tracker Supp » Wed Apr 04, 2007 3:55 pm

Excellent - thanks Eric,

I suspected that could be the issue :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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