Some formats of markup tool are invalidated  SOLVED

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yuki
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Posts: 3
Joined: Fri Dec 18, 2015 5:54 am

Some formats of markup tool are invalidated

Post by yuki »

Hi, thank you for this useful soft. I love it.

I used the markup (annotation) tool (especially the pencil tool) frequently before.
Recently, I opened one of the files that I edited by this soft.
I noticed that some formats of markup tool (thickness, opacity) are invalidated as the image of the link destination.
http://www.fastpic.jp/images.php?file=8219998271.jpg

When the file is opened by Adobe Acrobat Reader, these formats are displayed properly (as the attached file)

Would you give me some advice?


version: 2.5(Build 315.0)
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Will - Tracker Supp
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Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK

Re: Some formats of markup tool are invalidated

Post by Will - Tracker Supp »

Hi Yuki,

Thanks for the post - the Viewer is no longer supported, as it has been replaced by the Editor. From the image, it looks as though this may be some kind of non-standard annotation that wasn't supported by the Viewer. Please try the Editor and see if that helps:
https://www.pdf-xchange.com/PDFXVE5.zip

If that doesn't help, please send a sample document demonstrates the problem.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
yuki
User
Posts: 3
Joined: Fri Dec 18, 2015 5:54 am

Re: Some formats of markup tool are invalidated

Post by yuki »

Thank you for the reply.

Thanks to you, the problem has been solved!
I installed the PDF-XChange Editor, and it displays the annotation properly.

Incidentally, I still have a question.

>From the image, it looks as though this may be some kind of non-standard annotation that wasn't supported by the Viewer.

It is incomprehensible for me.
I made the annotation by the PDF-XChange viewer, if I remember correctly.
Moreover, after I noticed this problem, I wasn't able to make any annotations which display these formats (thickness, opacity) properly though I set them on toolbar and tried again and again. It just made very thin lines as the image.

No offence, but what do you think of it?

(Anyway, thank you for the advice!)
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Will - Tracker Supp
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Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK

Re: Some formats of markup tool are invalidated

Post by Will - Tracker Supp »

Hi Yuki,

Awesome, glad that helped!

I was simply going off of the appearance of the annotation in the image, and it looks to be a arched highlight. I can't say why it would look that way without seeing the document, but I'd suggest making sure that you're also running the latest release of the Viewer, if you wanted to use the Viewer:
https://www.pdf-xchange.com/PDFXVwer.zip

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
yuki
User
Posts: 3
Joined: Fri Dec 18, 2015 5:54 am

Re: Some formats of markup tool are invalidated

Post by yuki »

Hi Will,

Thank you for the comment.

A short time ago, I opened other files with the Viewer, and I wasn't able to make the annotations with the formats either.
I'll use the Editor in place of the Viewer.
If I hope to use the Viewer again, I may ask you this issue again.
Thank you for the courteous support.

Best wishes,
Yuki
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Will - Tracker Supp
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Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK

Re: Some formats of markup tool are invalidated

Post by Will - Tracker Supp »

:)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com