Can't convert Mails in Outlook 2013
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
-
- User
- Posts: 3
- Joined: Fri Sep 02, 2011 10:38 am
Can't convert Mails in Outlook 2013
Hi and have a Happy New Year,
my problem: I Can't convert Mails to pdf
It failed with Error-Message:
PXCOutlookAddinH_x64.exe - Anwendungsfehler
Application can not start (0xc000007b)
No other program is causing this error.
Who can help?
RFabian
Outlook 64 Bit
RAM 16 GB
PDF XChange Pro 5.0.273 (31.12.2013)
Editor 3.0.307 (31.12.2013)
my problem: I Can't convert Mails to pdf
It failed with Error-Message:
PXCOutlookAddinH_x64.exe - Anwendungsfehler
Application can not start (0xc000007b)
No other program is causing this error.
Who can help?
RFabian
Outlook 64 Bit
RAM 16 GB
PDF XChange Pro 5.0.273 (31.12.2013)
Editor 3.0.307 (31.12.2013)
- Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
- Contact:
Re: Can't convert Mails in Outlook 2013
Hi Rainer,
Thanks for the post - as per my email, this has been reproduced and an internal development ticket has been created for this issue. The ticket number is RT-2178.
Cheers,
Thanks for the post - as per my email, this has been reproduced and an internal development ticket has been created for this issue. The ticket number is RT-2178.
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
Re: Can't convert Mails in Outlook 2013
Good evening,
i have the same problem now.
I am Using Outlook 2016 in Windows 7 ( all 64 Bit )
my problem: I Can't convert Mails to pdf
It failed with Error-Message:
PXCOutlookAddinH_x64.exe - Anwendungsfehler
Application can not start (0xc000007b)
No other program is causing this error.
Any ideas how to fix that ?
Best regards
i have the same problem now.
I am Using Outlook 2016 in Windows 7 ( all 64 Bit )
my problem: I Can't convert Mails to pdf
It failed with Error-Message:
PXCOutlookAddinH_x64.exe - Anwendungsfehler
Application can not start (0xc000007b)
No other program is causing this error.
Any ideas how to fix that ?
Best regards
- Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
- Contact:
Re: Can't convert Mails in Outlook 2013
Hi SOFTWAREKOCH,
Thanks for the post - please make sure that you are using the latest release (Version 6 Build 317.1):
https://www.pdf-xchange.com/downloads
HTH!
Thanks for the post - please make sure that you are using the latest release (Version 6 Build 317.1):
https://www.pdf-xchange.com/downloads
HTH!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
Re: Can't convert Mails in Outlook 2013
Hi Will,
Yes i use that build ( Pro Version 64 Bit )
Brg
Dietmar
Yes i use that build ( Pro Version 64 Bit )
Brg
Dietmar
- Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
- Contact:
Re: Can't convert Mails in Outlook 2013
Hi Dietmar,
Thanks for the info. - are you using these executables?
If so, these are not meant to be used in this way. The Outlook Add-in is an add-in for Outlook, meaning that you'll need to use the PDF-XChange 6 tab of Outlook itself:
HTH!
Thanks for the info. - are you using these executables?
If so, these are not meant to be used in this way. The Outlook Add-in is an add-in for Outlook, meaning that you'll need to use the PDF-XChange 6 tab of Outlook itself:
HTH!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
Re: Can't convert Mails in Outlook 2013
Hi,
yes 100%.
I attached two print screens.
Best regards
Dietmar
yes 100%.
I attached two print screens.
Best regards
Dietmar
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
Re: Can't convert Mails in Outlook 2013
See here please , my files and outlook.
They shlould be ok and are installes automatically
They shlould be ok and are installes automatically
- Attachments
-
- Unbenannt.pdf
- See here please , my files and outlook.
They shlould be ok and are installes automatically - (62.62 KiB) Downloaded 159 times
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
Re: Can't convert Mails in Outlook 2013
Find the print screens here.
- Attachments
-
- Unbenannt.pdf
- Print Screen
- (62.62 KiB) Downloaded 167 times
- Tracker Supp-Stefan
- Site Admin
- Posts: 17948
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Can't convert Mails in Outlook 2013
Hello SOFTWAREKOCH,
Thanks for the file with the screenshots. I can see that the Outlook add-in is properly installed and listed in outlook. Do you say that it doesn't work? Does something happen when you click the button or nothing at all?
Have you tried uninstalling all our products, rebooting, then installing fresh copies and does that help at all?
Regards,
Stefan
Thanks for the file with the screenshots. I can see that the Outlook add-in is properly installed and listed in outlook. Do you say that it doesn't work? Does something happen when you click the button or nothing at all?
Have you tried uninstalling all our products, rebooting, then installing fresh copies and does that help at all?
Regards,
Stefan
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
Re: Can't convert Mails in Outlook 2013
Hi,
i already deinstalled and installed again with restart in between.
See the PDF file containing the Message when i try to save a email in outlook as PDF to my Harddisk.
BRG
Dietmar Koch
i already deinstalled and installed again with restart in between.
See the PDF file containing the Message when i try to save a email in outlook as PDF to my Harddisk.
BRG
Dietmar Koch
- Attachments
-
- error.pdf
- (22.84 KiB) Downloaded 154 times
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
Re: Can't convert Mails in Outlook 2013
Hi,
here is some text from the offical download page.
I have 64 Win7 and Outlook 2016
I installed : Download PDF-XChange Pro (64 Bit Version) (als MSI Datei)
What is this Version for ? : Download PDF-XChange PRO (32/64 Bit Version) (als ZIP Datei)
Is it both 32 and 64 BIT ?
Which one is the right for me ? PDF-XChange Pro (64 Bit Version) (als MSI Datei) OR Download PDF-XChange PRO (32/64 Bit Version) (als ZIP Datei)
Is the error perhaps resulting from a wrong package ?
BRG
Dietmar
Bitte beachten Sie, dass bei der Installation des PDF-XChange Pro auch der PDF-XChange Editor installiert wird, da dieser Bestandteil der PDF-XChange Pro Lizenz ist.
Download von Server 1
Download PDF-XChange PRO (32/64 Bit Version) (als ZIP Datei)
Download von Server 2 (als Alternative, sollte der Download von Server 1 Probleme haben)
Download PDF-XChange PRO (32/64 Bit Version) (als ZIP Datei)
MSI Dateien für die Netzwerkinstallation
Download PDF-XChange Pro (32 Bit Version) (als MSI Datei)
Download PDF-XChange Pro (64 Bit Version) (als MSI Datei)
here is some text from the offical download page.
I have 64 Win7 and Outlook 2016
I installed : Download PDF-XChange Pro (64 Bit Version) (als MSI Datei)
What is this Version for ? : Download PDF-XChange PRO (32/64 Bit Version) (als ZIP Datei)
Is it both 32 and 64 BIT ?
Which one is the right for me ? PDF-XChange Pro (64 Bit Version) (als MSI Datei) OR Download PDF-XChange PRO (32/64 Bit Version) (als ZIP Datei)
Is the error perhaps resulting from a wrong package ?
BRG
Dietmar
Bitte beachten Sie, dass bei der Installation des PDF-XChange Pro auch der PDF-XChange Editor installiert wird, da dieser Bestandteil der PDF-XChange Pro Lizenz ist.
Download von Server 1
Download PDF-XChange PRO (32/64 Bit Version) (als ZIP Datei)
Download von Server 2 (als Alternative, sollte der Download von Server 1 Probleme haben)
Download PDF-XChange PRO (32/64 Bit Version) (als ZIP Datei)
MSI Dateien für die Netzwerkinstallation
Download PDF-XChange Pro (32 Bit Version) (als MSI Datei)
Download PDF-XChange Pro (64 Bit Version) (als MSI Datei)
- Tracker Supp-Stefan
- Site Admin
- Posts: 17948
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Can't convert Mails in Outlook 2013
Hello SOFTWAREKOCH,
We managed to reproduce this on a machine here in the office. I am arranging for a guy from the dev team to connect and investigate.
Regards,
Stefan
We managed to reproduce this on a machine here in the office. I am arranging for a guy from the dev team to connect and investigate.
Regards,
Stefan
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
- Tracker Supp-Stefan
- Site Admin
- Posts: 17948
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Can't convert Mails in Outlook 2013
Thanks Dietmar,
If we need to - we will use that to get in touch with you!
Regards,
Stefan
If we need to - we will use that to get in touch with you!
Regards,
Stefan
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
Re: Can't convert Mails in Outlook 2013
Hi,
no solution.
Nobody got in touch with me.
Still not working.
=> Not happy
Brg
Dietmar
no solution.
Nobody got in touch with me.
Still not working.
=> Not happy
Brg
Dietmar
- Tracker Supp-Stefan
- Site Admin
- Posts: 17948
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Can't convert Mails in Outlook 2013
Hello Dietmar,
Apologies for the slow reply!
We didn't contact you as we managed to reproduce and investigate this here on our own machines.
We decided it will be better if we do not take more of your time when we could work on this locally.
The issue is with 64 bit Outlook and some of the files we distribute not being the correct ones for 64 bit version. This will be fixed in the next build of our products.
Regards,
Stefan
Apologies for the slow reply!
We didn't contact you as we managed to reproduce and investigate this here on our own machines.
We decided it will be better if we do not take more of your time when we could work on this locally.
The issue is with 64 bit Outlook and some of the files we distribute not being the correct ones for 64 bit version. This will be fixed in the next build of our products.
Regards,
Stefan
-
- User
- Posts: 10
- Joined: Mon May 02, 2016 9:23 pm
Re: Can't convert Mails in Outlook 2013
Hi,
thats nice.
thanks for info.
I will try after the next update.
Best regards
Dietmar
thats nice.
thanks for info.
I will try after the next update.
Best regards
Dietmar
- Tracker Supp-Stefan
- Site Admin
- Posts: 17948
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact: