'Buy Now' stamp when printing to PDF

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cer
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Posts: 9
Joined: Fri Jan 08, 2010 7:34 pm

'Buy Now' stamp when printing to PDF

Post by cer » Thu Jan 02, 2014 12:44 pm

Hi,

I've been using PDFXChange Viewer Pro more or less since it first appeared. I had installed Editor but, because I can't customise the toolbar, I uninstalled it and re-installed PDFXChange Viewer Pro, for which I have a licence. I entered my licence number but now whenever I print to PDF the results have a 'Buy Now' stamp in the top corners.

The version of PDFX is the latest (V 2.5 Build 214.0 Dec 30 2013: 15:29:31) running on Windows 7. The printer driver is PDF-XChange Printer 2012.

I'm quite annoyed about this. Can you tell me how to remove the stamps please?

Claire

Willy Van Nuffel
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Posts: 1492
Joined: Wed Jan 18, 2006 12:10 pm

Re: 'Buy Now' stamp when printing to PDF

Post by Willy Van Nuffel » Thu Jan 02, 2014 6:16 pm

First thing to verify would be your "PDF-XChange x.0"-printer via the Windows Start button > Devices and printers.
Right click on the PDF-XChange printer and select "Printing Preferences". Click the "About" tab.
Click the "Registration info..." button. Verify your "Serial Key". Maybe it is wrong or empty ?

cer
User
Posts: 9
Joined: Fri Jan 08, 2010 7:34 pm

Re: 'Buy Now' stamp when printing to PDF

Post by cer » Thu Jan 02, 2014 6:27 pm

Nope, registration key is there and correct.

Claire

Willy Van Nuffel
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Posts: 1492
Joined: Wed Jan 18, 2006 12:10 pm

Re: 'Buy Now' stamp when printing to PDF

Post by Willy Van Nuffel » Thu Jan 02, 2014 7:44 pm

Then probably your serial key is not valid anymore for the newest version.

Chances are great that - if you still should have the old installer files and you should install from these - that your serial will still work.

But maybe it would better to wait for a (let us hope) quick response from Tracker Support.

Regards.

cer
User
Posts: 9
Joined: Fri Jan 08, 2010 7:34 pm

Re: 'Buy Now' stamp when printing to PDF

Post by cer » Thu Jan 02, 2014 8:21 pm

Unfortunately I don't have the old installer files. And all the other features of Pro that only work in licensed installations are working fine. It's just the printer driver....

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Paul - Tracker Supp
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Re: 'Buy Now' stamp when printing to PDF

Post by Paul - Tracker Supp » Thu Jan 02, 2014 9:21 pm

Hi cer,

if you copy/paste the serial key you are using into an email to support@tracker-software.com we will validate it for you and send appropriate custom repair instructions.

Do not post your serial key on the forum because it is public and we will be forced to block it.

regards
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Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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