Where do I enter the serial key for PDF-XChange Viewer

The PDF-XChange Viewer for End Users
+++ FREE +++

Moderators: Tracker Support, TrackerSupp-Daniel, Paul - Tracker Supp, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
imagewise ltd
User
Posts: 3
Joined: Fri Apr 26, 2013 1:08 am

Where do I enter the serial key for PDF-XChange Viewer

Post by imagewise ltd » Sat Apr 27, 2013 4:14 am

Yesterday I purchased PDF-XChange Viewer and received my serial key, when I click Help > Enter Serial Key the preferences window opens and I have not been able to find where I enter my serial key. Where?????

PeterPan
User
Posts: 83
Joined: Tue May 31, 2011 6:56 pm

Re: Where do I enter the serial key for PDF-XChange Viewer

Post by PeterPan » Sat Apr 27, 2013 7:26 am

Hey,

in the preferences should be the option "Registration" on the left side, like you can see in my picture. You can enter your serial and name there.
Image

Do not post your serial here or the team has to block it!

John - Tracker Supp
Site Admin
Posts: 8202
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Re: Where do I enter the serial key for PDF-XChange Viewer

Post by John - Tracker Supp » Sat Apr 27, 2013 7:05 pm

Thanks Peter :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

imagewise ltd
User
Posts: 3
Joined: Fri Apr 26, 2013 1:08 am

Re: Where do I enter the serial key for PDF-XChange Viewer

Post by imagewise ltd » Sun Apr 28, 2013 12:19 am

I don't see all of the options you see, in my preferences window there is no registration option.

I attempted to attach an image (jpg and png) but it does not seem to be working

John - Tracker Supp
Site Admin
Posts: 8202
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Re: Where do I enter the serial key for PDF-XChange Viewer

Post by John - Tracker Supp » Sun Apr 28, 2013 12:32 am

The almost certainly it is not the PDF-XChange Viewer you are opening - please email support@tracker-software.com and supply your serial number and we will advise further.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

imagewise ltd
User
Posts: 3
Joined: Fri Apr 26, 2013 1:08 am

Re: Where do I enter the serial key for PDF-XChange Viewer

Post by imagewise ltd » Sun Apr 28, 2013 3:52 am

OK I again downloaded the application and re-installed. This time I supplied the SN during the install rather than install as a trial. Now when I open either the preferences or click Help > Enter SN I do see the option to enter SN. It appears that there is a bug, e.g. when installed as a trial it should give you the option to apply the SN but it does not.

BTW after installing PDF-XChange I get the window informing me that I need to reboot my system, I selected yes, it starts to shut down, I see the warning that process are pending and don turn off the system. After three hours I force the system to power off and reboot. At this time all seems to be working without issues.

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Where do I enter the serial key for PDF-XChange Viewer

Post by Tracker Supp-Stefan » Tue Apr 30, 2013 8:22 am

Hello imagewise ltd,

To attach images to this forum you need to include them in an archive first. Then you can attach the archive.

I am glad that you can now see the licensing fields. I am sure that even if you install as trial the field is there - provided you are using the latest build, so not sure what the problem originally was - but glad that you now have our products properly installed. As for the shutting down - it might have been another process that prevented your machine from rebooting.

Best,
Stefan

noolanlunsford
User
Posts: 1
Joined: Wed May 01, 2013 3:55 am
Location: United States

Re: Where do I enter the serial key for PDF-XChange Viewer

Post by noolanlunsford » Wed May 01, 2013 4:08 am

I got the issue. Thank you for sharing info.

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4906
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Where do I enter the serial key for PDF-XChange Viewer

Post by Paul - Tracker Supp » Wed May 01, 2013 4:44 am

Hi noolanlunsford,

welcome to the forums and thanks for the post.

I need to point out that I have removed your signature from the post as it had a link to an outside resource that is not permitted on this forum. Please ensure that you do not post with links like that.

:-)
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

Post Reply