Hi,
we are using the Canon printers (multifunction all-in-one printers), which have "fat" drivers and support "Profiling". Profiling means that user is able to define multiple named profiles combining e.g. single-side, double.side, color, b/W etc settings.
I have defined a set of such a profiles for the printer and they are visible and accessible to applications except... PDFXchange.
The situation is shown on two attached screenshots.
Do you have any idea aht could be the reason of this?
Regards
Piotr
Problem with access to Printer settings
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Problem with access to Printer settings
- Attachments
-
- Print_from_Word.pdf
- Print dialog with open profiles from MS-Word
- (51.85 KiB) Downloaded 116 times
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- Print_from_PDFXchange.pdf
- Print dialog with open profiles from PDFXchange
- (50.5 KiB) Downloaded 106 times
- Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
- Contact:
Re: Problem with access to Printer settings
Hi pmalecki,
Thanks for the post - I'm not actually seeing this same issue here, so the first thing that I need you to do, is to make sure that you have the latest build (208). If that doesn't solve the issue, then try getting the latest print drivers for your printer.
If neither helps, then let me know; we'll dig deeper!
Thanks for the post - I'm not actually seeing this same issue here, so the first thing that I need you to do, is to make sure that you have the latest build (208). If that doesn't solve the issue, then try getting the latest print drivers for your printer.
If neither helps, then let me know; we'll dig deeper!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: Problem with access to Printer settings
Hi Will,
after an intensive investigation of the problem, I found that it's not PDFXchange topic. The reason is that Total Commander 8.01 x64 (I use it instead of Windows Explorer) launches PDFXchange in a context which differs from the context applied by the Windows Explorer. This leads finally to some mismatch of rights etc and unpredictable behavior of PDFXchange. Anyway not PDFXchange's business....
Sorry for my "false alert" here.
Thanks for your always kind assistance.
Regards
Piotr
after an intensive investigation of the problem, I found that it's not PDFXchange topic. The reason is that Total Commander 8.01 x64 (I use it instead of Windows Explorer) launches PDFXchange in a context which differs from the context applied by the Windows Explorer. This leads finally to some mismatch of rights etc and unpredictable behavior of PDFXchange. Anyway not PDFXchange's business....
Sorry for my "false alert" here.
Thanks for your always kind assistance.
Regards
Piotr
- Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
- Contact:
Re: Problem with access to Printer settings
Hi pmalecki,
Thanks for the update! Glad to hear that you've resolved it!
Let me know if there's anything else that I can do to help!
Thanks for the update! Glad to hear that you've resolved it!
Let me know if there's anything else that I can do to help!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com