Alternate PDF Viewers not found

The PDF-XChange Viewer for End Users
+++ FREE +++

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Paul - Tracker Supp, Chris - Tracker Supp, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
Don_Pedro
User
Posts: 40
Joined: Tue Apr 17, 2012 1:55 pm

Alternate PDF Viewers not found

Post by Don_Pedro » Mon Jul 23, 2012 1:46 pm

Hello,
I'm using PDF-XChange Viewer Pro V. 2.5.204 on my new Windows 7 (64 bit) computer. There are two other PDF viewers installed: Adobe Acrobat Reader and Sumatra PDF.

For some reason, PDF XChange Viewer cannot locate other PDF viewers. The start button in the lower right corner just shows an orange flash symbol ("no alternate PDF viewers available").

I checked the registry and found the following entries that might be related to this issue:
HKCU\Software\Tracker Software\PDFViewer\General\AltApplicationModulePath ="C:\Program Files (x86)\SumatraPDF\SumatraPDF.exe"
HKCU\Software\Tracker Software\PDFViewer.IBrowser\General\AltApplicationModulePath ="C:\Program Files\Tracker Software\PDF Viewer\PDFXCview.exe"

The paths to Sumatra and PDF XChange Viewer are correct. I edited the registry entries and replaced the path to SumatraPDF with the correct path to Adobe Reader ("C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe"). Unfortunately, this does not work. The path to Adobe Reader appears to be replaced automatically with the path to SumatraPDF when XChange Viewer ist started. The start button still isn't working as it should (displays orange flash symbol and "no alternate PDF viewer available").

1. How can I direct XChange Viewer to find and remember the path to alternate PDF viewers?
2. Are several alternate viewers supported, or does this feature only work for Adobe Reader?

Thanks a lot.

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Alternate PDF Viewers not found

Post by Tracker Supp-Stefan » Mon Jul 23, 2012 1:49 pm

Hello Don_Pedro,

You need to have had Adobe reader and Sumatra installed before our Viewer, and then when you install our Viewer - it will detect Adobe and include it in that menu. Unfortunately it will not work with listing Sumatra in that drop down menu.

Best,
Stefan

Don_Pedro
User
Posts: 40
Joined: Tue Apr 17, 2012 1:55 pm

Re: Alternate PDF Viewers not found

Post by Don_Pedro » Tue Jul 24, 2012 6:27 pm

Hello Stefan,

thanks for your help. I followed your advice, and things seem to be working now. I can see the Adobe logo in the lower right corner of the window.

I uninstalled X-Change Viewer and Sumatra and restarted my PC. I set Adobe Reader as the default application for opening PDF files. Then I installed X-Change Viewer and finally Sumatra.

Just for the record: it appears that X-Change Viewer cannot locate Adobe Reader if another PDF viewer (such as Sumatra) is installed on the system parallel to Adobe Reader before X-Change Viewer. So the correct order of installation seems to be:
1. Adobe Reader
2. X-Change Viewer
3. other PDF viewers

Best regards.

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4935
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Alternate PDF Viewers not found

Post by Paul - Tracker Supp » Tue Jul 24, 2012 6:38 pm

Hi Don,

that's interesting as it shouldn't make a difference. We simply look to the registry for Adobe Reader and Acrobat, get the install path from there and if it's present use that to call Adobe.

It's good to hear though because things are often not quite what one expects.

:-)
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

ZoNi
User
Posts: 67
Joined: Wed Mar 24, 2010 8:23 am
Contact:

Re: Alternate PDF Viewers not found

Post by ZoNi » Tue Sep 04, 2012 8:18 am

Can you add option to manually add other PDF viewers on user's system? That would be very helpful!

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Alternate PDF Viewers not found

Post by Tracker Supp-Stefan » Tue Sep 04, 2012 9:58 am

Hello ZoNi,

We do not have such plans for the moment.

Best,
Stefan

ZoNi
User
Posts: 67
Joined: Wed Mar 24, 2010 8:23 am
Contact:

Re: Alternate PDF Viewers not found

Post by ZoNi » Tue Sep 04, 2012 10:20 am

Oh, well... For us that use many portable programs, that "flash" button is useless :(

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Alternate PDF Viewers not found

Post by Tracker Supp-Stefan » Tue Sep 04, 2012 10:22 am

Hi ZoNi,

Then you can hide it - that's the Launch Toolbar so you can turn it off from The Viewer's Main menu -> View -> Toolbars.

Best,
Stefan

planetbob
User
Posts: 2
Joined: Wed Sep 05, 2012 1:11 pm

Re: Alternate PDF Viewers not found

Post by planetbob » Wed Sep 05, 2012 1:20 pm

Why to try something other than Adobe reader, I guess that's the best pdf reader..:)

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Alternate PDF Viewers not found

Post by Tracker Supp-Stefan » Wed Sep 05, 2012 1:37 pm

Hello planetbob,

And welcome to our forums, but your post is in a topic that is already resolved so could you please elaborate on why you made that remark here?

Cheers,
Stefan

User avatar
Bhikkhu Pesala
User
Posts: 1772
Joined: Tue May 29, 2007 9:29 am
Location: East London
Contact:

Re: Alternate PDF Viewers not found

Post by Bhikkhu Pesala » Wed Sep 05, 2012 9:21 pm

I think its pretty obvious that planetbob has never done any objective testing of other PDF viewers, or he would not state that Adobe Reader is the best. As with all software, some products are the best in some areas, but not in others. It all depends on what your priorities are in deciding which is the best product for your purposes.

Finding Text across a whole folder full of PDF files takes almost five times as long as PDF-XChange or Foxit Reader. Adobe Reader is about eight times slower at searching a very large file, while Foxit Reader just cannot cope at all, and crashes with an abnormal program termination.
Windows 10 64-bit • AMD A10-6800K, 8 Gbyte RAM
Review: http://www.softerviews.org/PDF-XChange.html

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Alternate PDF Viewers not found

Post by Tracker Supp-Stefan » Thu Sep 06, 2012 8:05 am

Hi Bhikkhu,

We've had quite some increase in the spam activity in the forums lately, and while most are obvious and easy to remove before even shown to non moderators - I am however not 100% sure for planetbob's comment. So my earlier post is an attempt to provoke him/her to post something that would fail a machine on a "Turing test".

Best,
Stefan

ZoNi
User
Posts: 67
Joined: Wed Mar 24, 2010 8:23 am
Contact:

Re: Alternate PDF Viewers not found

Post by ZoNi » Thu Sep 06, 2012 9:32 am

Tracker Supp-Stefan wrote:Hi ZoNi,

Then you can hide it - that's the Launch Toolbar so you can turn it off from The Viewer's Main menu -> View -> Toolbars.

Best,
Stefan
Yeah, I forget that possibility :) Will do that and ask you to add my suggestion (manual adding of alternate PDF readers) to some "to-do" list :) Or add it in File menu (File > Open with > ...)

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Alternate PDF Viewers not found

Post by Tracker Supp-Stefan » Thu Sep 06, 2012 9:50 am

Hi ZoNi,

I will ask again before including it in a ToDo list, but I believe this has been discussed before and rejected as a feature :(

So not making any promises here.

Best,
Stefan

ZoNi
User
Posts: 67
Joined: Wed Mar 24, 2010 8:23 am
Contact:

Re: Alternate PDF Viewers not found

Post by ZoNi » Mon Sep 10, 2012 11:30 am

Tracker Supp-Stefan wrote:I believe this has been discussed before and rejected as a feature
Hm... Can you, please, explain me why is that rejected? Is it too complicated (I don't think so) or, maybe, you don' want to give any option to "link" PDFX and competition? :)

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Alternate PDF Viewers not found

Post by Tracker Supp-Stefan » Mon Sep 10, 2012 1:38 pm

Hi ZoNi,

In the past our Viewer had some difference in the way it was displaying files with the then bigger competitors :)
As time passes and we improve our Viewer, Adobe's Reader/Acrobat is the only product that still displays some pdfs better than our Viewer, and that's why this is the only alternate viewer left in this menu. Hopefully with the introduction of v3 of the PDF XChange Viewer we would be able to completely remove this button as is our intention. So the ability to manually add third party PDF viewers to that soon to be obsolete toolbar has been rejected.

Best,
Stefan

planetbob
User
Posts: 2
Joined: Wed Sep 05, 2012 1:11 pm

Re: Alternate PDF Viewers not found

Post by planetbob » Tue Sep 11, 2012 6:19 pm

Hey guys don't worry i am not a spammer :), just that my knowledge on other pdf readers is a bit low that's why thought Adobe is the best..

Nico - Tracker Supp
User
Posts: 220
Joined: Fri May 18, 2012 8:41 pm

Re: Alternate PDF Viewers not found

Post by Nico - Tracker Supp » Tue Sep 11, 2012 7:06 pm

:D

Muad`Dib
User
Posts: 3
Joined: Fri Nov 16, 2012 1:35 am

Re: Alternate PDF Viewers not found

Post by Muad`Dib » Fri Nov 16, 2012 1:57 am

I recently discovered PDF-XChange Viewer and was pleasantly surprised to see that it listed my other viewers on the Launch Toolbar. This actually convinced me to make PDF-XC my default viewer, since I could easily launch the document with another viewer if needed.

However, on my second machine, not all the viewers were there (some were portable versions, just like PDF-XChange, so on this machine, the portable programs didn't show up). I was disappointed and kept looking for a way to manually add my other programs. Then I found this forum/thread.

Allowing additional programs to manually be added to the Toolbar would be a great feature:
1) There are times that I'd like to see how a document looks in an alternate viewer (simply because I can't be sure that everyone I send a document to is using PDF-XChange). This is similar to looking at a web document from multiple browsers to make sure they are readable across multiple applications.

2) Also, I have several specialty PDF programs that I use in conjunction with my viewers, it would be great if those programs could be launched from PDF-XChange (specifically loading the same document with these other programs).

I don't limit myself to a single browser, I use different ones for different purposes. Similarly I'm also going to use different PDF utilities, depending on my needs. It's not about showing/hiding the competition, it's about the usefulness of a given program. Having a customizable Launch Toolbar increases the usefulness of PDF-XC (and makes it more likely to be the default program).

Oh, and since this is my first post in this forum:
HI! :mrgreen:

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Alternate PDF Viewers not found

Post by Tracker Supp-Stefan » Fri Nov 16, 2012 12:19 pm

Hello Muad`Dib,

And welcome to our forums! :)

Many thanks for the kind words. The Viewer unfortunately relies on the registry to recognize other installed PDF applications and as such - portable products won't be recognized.

As for the request to be able to add other apps in the "Launch toolbar" - I do not think this is something we are considering right now, but things might change once V3 of our Viewer is released.

Best,
Stefan

zibudizz
User
Posts: 4
Joined: Tue Apr 23, 2013 1:44 pm

Re: Alternate PDF Viewers not found

Post by zibudizz » Tue Apr 23, 2013 1:49 pm

I just want to tell I would be sad to see the launch button not be there anymore (and I would like to be able to add some programs) AND I TOTALLY AGREE with Muad`Dib "Having a customizable Launch Toolbar increases the usefulness of PDF-XC (and makes it more likely to be the default program)." I love pdf XChange and I love this launch button...

Thanks to keep that in consideration!

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Alternate PDF Viewers not found

Post by Tracker Supp-Stefan » Tue Apr 23, 2013 1:59 pm

Hello zibudizz,

Welcome to our forums! Your voice is heard and will be taken into consideration!

Best,
Stefan

Walter-Tracker Supp
User
Posts: 383
Joined: Mon Jun 13, 2011 5:10 pm

Re: Alternate PDF Viewers not found

Post by Walter-Tracker Supp » Tue Apr 23, 2013 4:42 pm

Muad`Dib wrote: Having a customizable Launch Toolbar increases the usefulness of PDF-XC (and makes it more likely to be the default program).
Can you not simply use the weirding way to open alternate viewers, muad'dib? ;)

Welcome to the forum!

Muad`Dib
User
Posts: 3
Joined: Fri Nov 16, 2012 1:35 am

Re: Alternate PDF Viewers not found

Post by Muad`Dib » Wed Apr 24, 2013 12:05 am

Walter-Tracker Supp wrote:Can you not simply use the weirding way to open alternate viewers, muad'dib? ;)
The Weirding Way was the first thing I used, but I think I've become a bit careless in my technique, because every time I tried it I would break my computer!

Or maybe the Weirding Way isn't compatible with Windows?

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4935
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Alternate PDF Viewers not found

Post by Paul - Tracker Supp » Wed Apr 24, 2013 12:58 am

Hi Muad`Dib,

perhaps if you used the name Usul???

We used to allow third party Viewers to be launched in the Viewer years ago and have made the decision to limit it to Adobe, and yes it is dependant on reg keys for the Adobe InstallPath variable to call the Reader executable.

I doubt that this will change back to allowing third party Viewers.
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

Post Reply