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V.3 - long time no hear

Posted: Thu May 31, 2012 7:10 am
by radekzadek
Launched announced for today, and yet, not a word from you since 29 March.
Are you on schedule?
Impatiently yours,
Non-stop XChange Viewer-User

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 8:31 am
by Giraffe
Ha! - I was thinking the same this morning.
Eagerly awaiting...

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 3:13 pm
by PeterPan
Maybe they wrote down the wrong year, it should be 2013.
Only fun, of course :D

But I'm waiting too!! :(

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 3:39 pm
by gate1975mlm
Yep May.31,2012 is release day according to their web site

Really looking forward to seeing whats been improved. :)

Hopefully some nice speed improvements :)

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 4:31 pm
by John - Tracker Supp
Ok - time to bite the bullet and offer some information ...

After a long and detailed series of meetings with our project team directors over the past 10 days or so as to the current status and development progress regarding version 3 of the PDF-XChange Viewer (and our Version 5 PDF libraries) and it is with considerable regret and some embarressment I have to advise that there are going to be further delays.

Our development team are working 7 days a week to bring the release to a successful conclusion - but despite their best efforts this is still taking longer than hoped - and I assure you they are working all the hours possible - we are still behind and even our last published May 31st release date will not be met.

I could give you a host of reasons why this is so - but will keep the excuses brief.

Fundamentally – it’s the challenge to ensure that all the upcoming features in the end user version are also not just available to our Software Developer SDK clients - but safe when accessed via the programmers API (e.g. do not corrupt files) and this is proving to be a massive burden. The project coding balance is about 30% related to the end user release and about 70% related to the Developer tool-kits we offer - though they exist within the same code base and executable application.

This update is not just an extension of the feature set being offered - but a complete, 100% rewrite of all our core libraries - everything we do to generate, modify, print and view PDF and imaging files - in every sense - as well as extend the feature set by some 50% or so and lay the groundwork for all that we will do over the next 5 years or so.

The new products will allow both end users and developers to do all that we have offered before + allow... (in no particular order)

Full Page content editing (Images, text etc) support
PDFRichEdit for RTF support (text editing)
Spell Checker
Redact content
Listen/add audio to PDF pages
View Multi-Media (Videos etc)
Modify simple PDF Forms
Extend XFA forms support
Forms Actions and Action Handlers support
Servers Selection
Header/Footer support
Add application Preferences and Presets options
Bates Numbering
PDF/A 1 and 2 Content adherence
More flexible Stamps Palette options (locations etc for network use)
Watermarks (Text and Image options)
Extended OCR options
Significantly improved rendering and page load speed
Import Directly from XPS and other support formats
Additional Annotation options
Abstract File System
New Java-script V8 engine
Improved image embedding supporting supported formats (e.g. JPEG. JPEG 2000 etc)
Undo/Redo/History support etc
Fully customizable UI
Third Party Security Handlers Plugins
Import/Export Forms data
Extended Digi Sig Support
Security Profiles - for adding security to documents conveniently
Improved Browser Plug-ins to reduce compatibility issues
and much more ....

As you will appreciate this is not a complete list and lacks detail - and is of course subject to change...

Our final discussion today was to make a decision to either release a reduced feature version on or soon after May 31st to assuage the inevitable criticism and understandable frustration some users will feel in the ongoing delays.

The result of this is that we have decided this is impractical as the work required to do so would be counter productive and simply lead to further delays in the overall project completion - if it could be done be done at all.

Therefore we are resigned to having to complete the task in full - even if this means a further delay. The current projected date for the end user release is now most likely the end of September with the SDK likely to arrive around 30 days later (the reason being the required examples and doc's etc take approx 30 days to create and check/release).

However 1 firm commitment I can make is that we will release a Beta/Release Candidate in late August - irrespective of the exact completion status - for all licensed users to review and comment on - even if this is incomplete, to allow our clients to see where we are in the process at that time and make any necessary judgements for themselves.

I appreciate this is not the hoped for answers - but I assure we are doing all we can to complete the task as quickly as possible, this is also the full extent of the information I can pass on at this time - any additional info is either not available/prepared or commercially sensitive - I have tried to be as open and honest as I can be - and will advise as soon as I have anything more final.

My sincere apologies for the delays and we are grateful for the patience and support you have shown us to date.

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 4:43 pm
by gate1975mlm
Thanks for the info John :)

Like everyone else here I am very anxious to get my hands on version 3. And from the info you provided us it sounds like version 3 will be well worth the wait! :)

Hopefully it will be released by Christmas 2012 :)

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 4:52 pm
by John - Tracker Supp
Hi gate....,

thanks for your understanding which is appreciated - I have seen much of the updated functionality (albeit in 'bits as its not one complete application yet - even in our test models - but a series of test applications showing individual functions and methods) and what the team have done so far is awesome - the rendering is substantially improved (even now its good - but in the new release its oustanding) and things like grouped annotations etc being manipulated (rotated etc) and much more - but none of us realised just how much work we had set ourselves and just what an overhead it would be to allow our developer clients to access all the functionality in the end user product coming - programmatically.

Its this last part which really is causing all our problems as it has to be 'safe' when accessed 'under the hood' by developer applications and not just our own directly coded application - we could have been finished over a year ago had we not made the commitment to allow such access - but having done so we now have to fulfill that obligation.

Once done - the opportunities for both our developer clients and end users will be huge as developers can create plugins for our end user clients to extend the end user product available massively - so all will benefit from this approach - its just a little painful getting there !

Thanks again and I assure all - we are working hard to bring a truly outstanding product to you - and we are not that far away now !!!

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 4:55 pm
by menes
Thank you for the information. Personally I' d rather wait another three months to get a finished and polished product, rather something unfinished just to keep the deadlines.

The only problem I see is with users that their upgrade option is about to expire before the release of v3. If you address this (and IIRC you have already addressed this) then the frustration should be minimal.

On the other hand, let's not make PDF exchange Dule Nukem forever :)

In any case thank you for your hard work and your excelent, soon to get even better, software.

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 4:56 pm
by Walter-Tracker Supp
I hope John does not mind that I am weighing in here, but I agree the decision to delay further was the right one. We could release an end-user version with some enhanced features over the previous viewer already (and the UI is really nice with some often-requested features working well), but we are absolutely set on completing the important new core functions and developer API. Releasing at this point would probably only hinder this since it would mean we would have a whole set of new support issues to cope with which would divert developer resources from the final product.

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 5:08 pm
by John - Tracker Supp
Thanks Walter - appreciate your input and Menes,

I am happy to assure users that we will be liberal in terms of the availablity to existing licensed users of the final release when it comes to maintenance expiry - we will provide at least the initial release and 30 days of updates to any user whose maintenance expires between now and the final release

Hope that helps

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 5:49 pm
by rabso
Ich habe fast alles gelesen, was das Support-Team über diese vermeintliche neue Version vorher in allen Posts geschrieben hat. Es gab nur ein Versprechen nach dem anderen. Marktwirtschaftlich ist es ein fataler Fehler, so oft falsche Termine zu geben. Ich selber habe fast kein Vertrauen mehr in die Aussagen der Entwickler, ich wäre sonst naiv. Es gibt Leute, die auf diese Version seit Jahren warten - nicht ich jedenfalls.

Ich hätte diese Software defintiv nicht gekauft, wenn ich von all diesen Verspätungen gewusst hätte. Ein Produkt, gnädige Forumleser, kann sich vielleicht ein Paar Monate verspäten, aber nicht einige Jahre!! Das Produkt ist gut, sehr gut zwar, so wie es jetzt ist, aber ich brauche Optionen, die mit der angeblichen Version 3 kommen. Ich habe vor dem Kauf im Forum gelesen, dass diese Version in knapp zwei Monaten oder so kommt, dann habe ich das Produkt gekauft. Jetzt ist es bald ein Jahr und es gibt nichts ausser leeren Versprechungen, leider.

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 5:51 pm
by kristoffer braun
I agree with rabso. But I give you a last chance, please do it right this time! But you should have known it ealry may and tell us the truth! Not on the last day.

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 5:55 pm
by PeterPan
Of course I'm not happy with that answer. I waited for the new version since the beginning of this year and I was really happy today that today would be the final release. I study at an university and I even bought your pdf-reader because I need these features and they are great! For example tabbed files. End of june i write my exams and I was glad to have the new viewer to use all these features to learn and study, it's beside dropobx the most important software I'm using. So I'm sad, really sad. It's not the first time since the date of release was shifted and it is again not only a week or so, but 4 month.
I don't wait full of expectation anymore, but I wait because I have no other alternative.
I really, really hope that the third version of your product will blast my expectations. (can you say it like this in english?!?) and I hope, that you've learned from this really big problem! Since now I recommend all my friends & family, at the moment I am not sure if this will be the same in future, but I hope so.
But enough of all these bad words, I want to thank you. Thank you for your great pdf viewer & tools and for your great support, all problems which are reported in the forum are fixed very fast and an answer to a question usually doesn't need longer than 24hours. I hope in september I am so excited as your are John! Like menes said, don't make a second Duke Nukem. They've made a date and a new date and then it was dead sure date of release and it wasn't. After years it was released and nobody was excited, please don't do it like this!

Are the pdf tools delayed too? I hope it still will be 2012 when all get released...

Sorry for writing my worry down...

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 6:04 pm
by John - Tracker Supp
Hi PP,

thanks for your response and no problem in voicing your concerns - I did not expect all to be 'Happiness and light' with regards my posting.

We do hope to have PDF-Tools out in 2012 - but I will stick for now with the Viewer V3 if I may - this will ultimatley decide the time table for all products subsequently due to the heavy workload this places us under ...

You will be able to judge for yourself progress and what you can expect from the September 'Final realease' - when the Beta/RC release in August is made - we will publish this for sure, warts and all - before the end of that month irrespective of the progress at that time.

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 6:33 pm
by verwirrt
Hello,

thanks for the information. Now i can stop refreshing the product page. :D

The current version of the pdf viewer is very good.

Personally it's no problem for me to wait, because i extended the maintenance handsomely to compensate delays in development.

Programming is a complex task and a prediction for a mostly bugless product is difficult, specific for smaller teams.

I hope the climbed development costs (as against planning) are no problem for your company.

Good things mostly costs much time.

Greets

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 9:36 pm
by Arnold
I had hoped to see version 3 today, but I am glad you are taking the time to update every aspect of it. I think that it will make things better for us users, and easier for you in the future. In my world pdf files are the new paper. Bid documents come to me that way, and my proposals, etc. go out that way. So if my computer is on, PDFX Viewer is running. I have not lost sight of how good version 2.5 is. Am I going to switch back to Acrobat without a tabbed interface and all of the bloat? I don't think so.

Re: V.3 - long time no hear

Posted: Thu May 31, 2012 11:47 pm
by John - Tracker Supp
Thanks Arnold - very much appreciate your comment and patience.

Re: V.3 - long time no hear

Posted: Fri Jun 01, 2012 1:48 am
by hsrstud
Sorry to be a realist, but first there was supposed to be a beta release in Summer/Autumn of 2010, then Version 3 was supposed to be available in the spring of 2011, then it was supposed to be available by Sept. of 2011, then in May of 2012, and now a new guarantee that there will be a beta in August of 2012. Since it has been approximately two years since the first announced beta release date, and each time when the marker is pushed out further we're only notified of the delay after the release date comes and goes and someone writes in, I'm definitely not counting on something appearing in another three months. Please be upfront and let us know in advance if you're not going to be able to make your deadlines.

I do love this product. I am also unfortunately frustrated with the PR.

Re: V.3 - long time no hear

Posted: Fri Jun 01, 2012 2:04 am
by John - Tracker Supp
I appreciate your frustration and do genuinley regret the delay and apologise.

It is not always possible to be quite so frank as we all would wish - both for practical reasons and also commercial reasons.

I have tried to explain as best I can above why these delays have occured and cannot add much to that other than repeat again.

Whilst I cannot categorically state a release date until literally days before - I can state a release of beta, irrespective of the state of things - will take place in late August, with as much content as possible as is available at that time - we are hopeful of a virtually complete product - but until then - I can promise no more.

Re: V.3 - long time no hear

Posted: Fri Jun 01, 2012 6:47 am
by Ginfer
John - Tracker Supp wrote:However 1 firm commitment I can make is that we will release a Beta/Release Candidate in late August - irrespective of the exact completion status - for all licensed users to review and comment on - even if this is incomplete, to allow our clients to see where we are in the process at that time and make any necessary judgements for themselves.
That's a good idea, since it's such a major rewrite there are inevitable probably going to be a lot of specialised issues you won't catch internally.

Still I find it strange that you also cite commercial reasons for not being more open about your development progress.

Re: V.3 - long time no hear

Posted: Fri Jun 01, 2012 4:45 pm
by John - Tracker Supp
Respectfully - I think we have been fairly open and if you refer to a detailed list of features and functions I think the reason for this should be self evident, it is a competitive market.

Re: V.3 - long time no hear

Posted: Sat Jun 02, 2012 8:12 am
by enaef
@rabso: I'm also disappointed. I also had wished to have the new version earlyer. I have finished my studies now, the last assignments have been handed in. However, I wouldn't use the verb "to lie" since this implies intention and I honestly don't think there was intention in the delay.

I go with the others, who pointed at the fact that V. 2.5 is a great product (it was crucial for my daily work and it probably will be in the future) and that the support in this forum is outstanding. That's why I don't think there is intention behind the delay.

Therefore - I also hope that the group this time will be able to keep the promised release date - and in the end everybody will be happy.

May I ask a question herewith?
Will the V 3 also be available as portable version? This is absolutely crucial for me, since at my workplace I have no administrative rights and my company never ever would allow an installation of the XChange Viewer.

Ernst

Re: V.3 - long time no hear

Posted: Sat Jun 02, 2012 9:26 pm
by Chris - Tracker Supp
Yes Version 3 of the Viewer will be available in a Portable build as well.

chris

Re: V.3 - long time no hear

Posted: Mon Jun 04, 2012 1:59 pm
by HOTGA
To all who were disappointed with v3 of the viewer not coming out as scheduled after multiple delays - which includes me - I was ropeable! - consider this:

- v2.5 is still the best PDF viewer on the market and what would be the point in Tracker delivering a half finished product just to avoid disappointing people?
- while constant delays are frustrating, the scheduled release date of any software is never a certainty and v2.5 is still indispensable to those who use pdf's regularly and everyone should be happy it even exists - yes in principle everyone should have been told in advance of the day of the scheduled release date the viewer was not ready - but in practice what difference would that have made? If the viewer is not ready - its not ready!
- there is no real point in being frustrated, accept you have to be more patient and the months until the release will fly buy - consider it short term pain for much longer term gain.
- I would not want to use the unfinished viewer on any work documents if it may corrupt them - that is a much worse result than waiting for the finished viewer.
- it must be a monumental task for the developers to build such a great product and put in everything that everyone wants - more than all of us disappointed in the delay will ever truly appreciate.
- Tracker has genuinely apologised for the delay and are doing what they can to make it up to people - i.e. with their relaxed upgrade policy.

That's my two cents worth...

To the developers I will consider all angst caused from the continual delays forgiven if you just ensure one feature is in the viewer when its complete - split screen viewing - so like in Microsoft Word - you can view two parts of a pdf document at the same time on the same screen in the same window! Please, with cherries on top, add this feature!

Re: V.3 - long time no hear

Posted: Mon Jun 04, 2012 2:50 pm
by John - Tracker Supp
Hi Hotga,

Thanks for your input which is appreciated - and well thought out too I might add !

and with regards Split Screen - I can tell you now for sure this is done and the code already completed - so this is a certainty - even in the August early Beta/RC1 release.

cheers

Re: V.3 - long time no hear

Posted: Tue Jun 05, 2012 12:27 am
by Walter-Tracker Supp
HOTGA wrote:
To the developers I will consider all angst caused from the continual delays forgiven if you just ensure one feature is in the viewer when its complete - split screen viewing - so like in Microsoft Word - you can view two parts of a pdf document at the same time on the same screen in the same window! Please, with cherries on top, add this feature!
This feature already exists in our internal builds, I am happy to say :)

Looks like John already got back to you on it.

Re: V.3 - long time no hear

Posted: Wed Aug 29, 2012 10:40 pm
by respo
John - Tracker Supp wrote:Hi PP,

thanks for your response and no problem in voicing your concerns - I did not expect all to be 'Happiness and light' with regards my posting.

We do hope to have PDF-Tools out in 2012 - but I will stick for now with the Viewer V3 if I may - this will ultimatley decide the time table for all products subsequently due to the heavy workload this places us under ...

You will be able to judge for yourself progress and what you can expect from the September 'Final realease' - when the Beta/RC release in August is made - we will publish this for sure, warts and all - before the end of that month irrespective of the progress at that time.
Dear Tracker Team
I am looking forward to see the new version soon :). Good things need much work. Do we expect the new version today or on Friday?? Where can we downloade it??
Thanks for the good news!

Re: V.3 - long time no hear

Posted: Wed Aug 29, 2012 11:59 pm
by gate1975mlm
respo wrote:
John - Tracker Supp wrote:Hi PP,

thanks for your response and no problem in voicing your concerns - I did not expect all to be 'Happiness and light' with regards my posting.

We do hope to have PDF-Tools out in 2012 - but I will stick for now with the Viewer V3 if I may - this will ultimatley decide the time table for all products subsequently due to the heavy workload this places us under ...

You will be able to judge for yourself progress and what you can expect from the September 'Final realease' - when the Beta/RC release in August is made - we will publish this for sure, warts and all - before the end of that month irrespective of the progress at that time.
Dear Tracker Team
I am looking forward to see the new version soon :). Good things need much work. Do we expect the new version today or on Friday?? Where can we downloade it??
Thanks for the good news!

3.0 is getting very close now :)

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 7:15 am
by PeterPan
I think they will wait with the beta release as long as they can, because the software will get better every day and they have more time to make it perfect. So i think they will release the beta version in the evening of the 31. august. :)

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 9:44 am
by John - Tracker Supp
Hi,

A version 3 beta (or perhaps 'Alpha' is a better description) will be available later today for licensed clients with current/valid maintenance.

This Beta will be the first of several and will have limited functionality initially - the primary features we are wishing to demonstrate and test are the editing and rendering available. As said previously some functionality is simply not complete yet and some we just don't want to expose until much closer to the final release and therefore have disabled or hidden.

To be provided with a link and password to the installer you will be required to sign and complete an NDA agreement and then email or fax to us;

Email : sales@tracker-software.com
fax: (00) 1-250-324-1623

http://www.tracker-software.com/knowledgebase/365

Please note unfortunately we will not be able to provide access to any client in a location where realistic or economic recourse and enforcement of the NDA is not practical.

Many thanks

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 2:07 pm
by Arnold
John will it change my version 2.5 set up? I use 2.5.205 all day, every day so I would to leave it as is. Thanks.

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 2:13 pm
by Tracker Supp-Stefan
Hi Arnold,

The beta of v3 installs in a separate folder, and does not take file associations - so v 2.5 will remain your default PDF Viewer and will also be intact with all it's settings.

Best,
Stefan

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 2:44 pm
by PeterPan
Hi,

how am I able to send the NDA to you, when I don't have a fax machine?

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 2:46 pm
by Tracker Supp-Stefan
Hi Peter,

You can scan it and send it as an e-mail attachment to sales@tracker-software.com

Best,
Stefan

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 2:51 pm
by PeterPan
Thanks for the answer! Probably it is a stupid question, but can I make a photo of it, because I have no scanner?
Of course I can understand when this is not possible/permitted, but I have no other possibility to send it to you...

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 3:08 pm
by Tracker Supp-Stefan
Hi Peter,

I need to double check with my colleague that will be handling those agreements but if it's a good quality photo (e.g. 4000x3000 pixels) and the pages of the agreement are covering the whole area of the picture - then we can consider that as it's not much different than scanning the same page you've already printed and signed.

Best,
Stefan

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 3:38 pm
by PeterPan
Hi Stefan,
I've sent an email with the photos at the email adress above. I hope everything is alright and the photos are okay.

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 3:52 pm
by Tracker Supp-Stefan
Hi Peter,

Is the kris*** account yours as well?
As I can see an e-mail sent from Kris that contains three photos - and looking at them I believe they are good enough.

Cheers,
Stefan

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 4:03 pm
by PeterPan
Yep this is my account I got, when i bought the pdf x change pro. But I rather prefer to comment without my name which is in the bill, so I still use the old one, which is from the time before I bought your software. Maybe we should discuss this via email ;)
Great to hear, that the photos are okay.

Re: V.3 - long time no hear

Posted: Thu Aug 30, 2012 4:57 pm
by Tracker Supp-Stefan
Hi PeterPan,

Thanks for confirming this, and I believe my colleague Chris already sent you the instructions how to download and test the beta :)

Cheers,
Stefan

Re: V.3 - long time no hear

Posted: Sun Sep 02, 2012 3:05 pm
by Bhikkhu Pesala
September is here now, but I still heard nothing although I signed up for beta testing years ago, and sent an email recently.

Re: V.3 - long time no hear

Posted: Sun Sep 02, 2012 8:19 pm
by John - Tracker Supp
Hi Bhikkhu,

emails were sent out - however, all the required info is here and for sure - your maintenance is in place as you are one of our 'Life time' members

http://www.tracker-software.com/company ... s/view/118

thanks

Re: V.3 - long time no hear

Posted: Tue Sep 04, 2012 12:05 pm
by mandle55
Anyone got any news on the V.3 release date?

Re: V.3 - long time no hear

Posted: Tue Sep 04, 2012 12:07 pm
by Tracker Supp-Stefan
Hello mandle55,

We now have a beta version that we can provide to existing customers for testing.
You need to fill in this NDA first though:
http://www.tracker-software.com/knowledgebase/365

Best,
Stefan

Re: V.3 - long time no hear

Posted: Tue Sep 04, 2012 6:44 pm
by justposted
I have the beta installed now. Hurrah!

John said, "the primary features we are wishing to demonstrate and test are the editing and rendering available." Can you be a bit more explicit, to help us help you by providing feedback (via email of course)?

Do you mean text editing? What does 'rendering' mean in this context - you mean it is better at showing text/images clearly/quickly? Or is it one of those things that if I don't know what it means then it probably doesn't affect me?

Thanks.

Re: V.3 - long time no hear

Posted: Tue Sep 04, 2012 7:13 pm
by Paul - Tracker Supp
Hi justposted,

the editing would refer to the functionality, usability and performance of the editing tools. Rendering refers to how the file looks on screen. Does it show the right colours/fonts/spacing etc. Essentially the PDF should look or 'render' in the beta as it does in the stable Viewer.

Obviously this is a best case scenario, there has been a lot of work done 'under the hood' and the rendering is effected by this, that's why we are interested in hearing of any possible problems we may have missed.

Does that make sense?

Also we have set up an email address specifically for feedback on this beta. Please send reports to pdfxedit@tracker-software.com. We will add this to the 'Report a Problem' function of PDF-Xchange Editor soon, likely the next build so that can also then be used.

hth

Re: V.3 - long time no hear

Posted: Tue Sep 04, 2012 7:25 pm
by justposted
Makes perfect sense. Thanks Paul.

First bit of feedback just posted via email.

Re: V.3 - long time no hear

Posted: Tue Sep 04, 2012 7:42 pm
by Paul - Tracker Supp
Got it if you are Ed... ;)

Re: V.3 - long time no hear

Posted: Wed Sep 05, 2012 9:08 am
by nimo
Tracker Supp-Stefan wrote:Hello mandle55,

We now have a beta version that we can provide to existing customers for testing.
You need to fill in this NDA first though:
http://www.tracker-software.com/knowledgebase/365

Best,
Stefan

Hello Stefan
could you please tell me how much dose it take to get an answer or the link of the beta version (after sending the NDA)??
Thanks

Re: V.3 - long time no hear

Posted: Wed Sep 05, 2012 9:11 am
by Tracker Supp-Stefan
Hello Nimo,

If you request us to confirm we've received the NDA - you will usually get an answer within 15-30 minutes, and you will get the actual beta within 24 hours (it is one of my colleagues in the Canadian office handling the NDAs - so due to the time difference the beta links and passwords are usually sent in the European afternoon/evening).

Best,
Stefan