PDF's not showing properly

[plish]

When I open a certain pdf (which opens fine in Adobe), it shows rectangules in place of apostrophes and in place of a few other letters. How can I get it to open properly? I would like to ultimately export this document as JPEG's but when I've done the export the rectangles show up.

Thanks for any help in advance!

Plish

[Tracker Supp-Stefan]

Hello Plish,

I suspect the issue is with the way fonts are (not) included in the document.
We would be able to tell you more if you can provide us with a sample of your file.

Best,
Stefan

[plish]

I trimmed out the majority of the document and saved it. Looking forward to hear what you find out!

Thanks!

[Paul - Tracker Supp]

Hi plish,

we have a Support Request Ticket open for this issue: RT#286: Problems with embedded TTF fonts. We will update you here as appropriate.

hth

[Paul - Tracker Supp]

Hi plish,

the team have indicated that the fix for this will be in V3 May 31st.

hth

[plish]

Is there anyway I can get a beta? I have a deadline of May 5th for a project I'm working on and I've been trying other methods but haven't been able to get decent quality for reproduction.
Thanks,
M

[Paul - Tracker Supp]

Hi plish,

we haven't made any decisions around a beta yet. We'll let you know if there is to be one.

regards

[verwirrt]

I've been trying other methods but haven't been able to get decent quality for reproduction.

I opened the sample file with LibreOffice, exported it to pdf. The result opens in PDF X-Change Viewer with apostrophes.

Printing to PDF from LibreOffice (Draw) with PDF X-Change Print Driver works too.

Looks good to me but i never printed it on paper.

Greets

[Tracker Supp-Stefan]

Hi verwirrt,

Glad to hear that you found ways to make it appear correctly (it should also print just fine), and as for the beta - if we decide to release one publicly - this will be announced on our website - so make sure to subscribe for our newsletter if you haven't already:
https://www.pdf-xchange.com/newsletter

Best,
Stefan
Tracker

[plish]

Since my goal is to ultimately take it from pdf to jpeg I wasn't able to do the above fix. What I was able to do was use 4videosoft software to transfer the pdf's to jpegs (but that software lacks the ability to resize the output.) Then I took those jpegs and made a pdf in pdfxchange. Then I exported those as jpegs and was finally able to get to what I think will work.

Thanks,

M

[Paul - Tracker Supp]

Hey plish,

I'm pleased to hear that you have something working. Hopefully the new version will make your life easier.