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Shell thumbnails not working with PDF-Tools???

Posted: Mon Nov 14, 2011 12:11 am
by PdfSnooper
I was looking at some output from PDF-Tools 4 - and not one of the pdf's showed any thumbnails.

Then I loaded a PDF into PDF-XChange and saved it backout, and the thumbnail appeared in the shell...

Is your own app not compatible with the shell extension?

Re: Shell thumbnails not working with PDF-Tools???

Posted: Mon Nov 14, 2011 11:29 am
by Tracker Supp-Stefan
Hello PdfSnooper,

Please make sure that you are using build 199 of all our products, as if you are using an older one - this coule be a problem that has long been resolved.

Otherwise - nope there shouldn't be aby problems with generating previews for files created by our PDF Tools.

Best,
Stefan

Re: Shell thumbnails not working with PDF-Tools???

Posted: Mon Nov 14, 2011 3:15 pm
by PdfSnooper
Is there a 199 version of PDF-Tools ?

Re: Shell thumbnails not working with PDF-Tools???

Posted: Mon Nov 14, 2011 4:03 pm
by Tracker Supp-Stefan
Hello PdfSnooper,

Yes the latest build of all our current products is 199.

For the Viewer the notation is 2.5.199, and for the tools that would be 4.0.199 - but the current build number for all products is the same.

Best,
Stefan

Re: Shell thumbnails not working with PDF-Tools???

Posted: Mon Nov 14, 2011 4:08 pm
by PdfSnooper
Odd, PDF-Tools is Version 4.0193 and on my account page it says i have the latest version.

Re: Shell thumbnails not working with PDF-Tools???

Posted: Mon Nov 14, 2011 4:11 pm
by Tracker Supp-Stefan
Hello PdfSnooper,

The account reflects only the licensable versions - so build 193 and 199 (both of ver4 of our PDF Tools) are "the latest" for your accounts page.

Please download and install build 199 from here:
http://www.tracker-software.com/product/downloads
And all should be well.

Best,
Stefan

Re: Shell thumbnails not working with PDF-Tools???

Posted: Mon Nov 14, 2011 4:16 pm
by PdfSnooper
Thanks

Re: Shell thumbnails not working with PDF-Tools???

Posted: Mon Nov 14, 2011 4:32 pm
by Tracker Supp-Stefan
:)