Unable to use 'Submit by Email'-button in a pdf

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pctuki_fg
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Unable to use 'Submit by Email'-button in a pdf

Post by pctuki_fg » Thu Jul 14, 2011 6:29 am

Hello,

I have a problem with a pdf that I have attached here. I fill out the form and try to press the button 'Submit by Email', but nothing happens. In Adobe Reader it works fine. Also it seems that Adobe Reader shows some pictures there should be under the main caption.

I am using Viewer version 2.5 (Build 197.0).

- Ville
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CIGRE-survey_electra_online29062011.pdf
(1.26 MiB) Downloaded 81 times

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Paul - Tracker Supp
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Re: Unable to use 'Submit by Email'-button in a pdf

Post by Paul - Tracker Supp » Thu Jul 14, 2011 2:39 pm

Hi pctuki_fg,

thanks for the sample.

That file is an XFA file. These are based on XML and while we have extensive support for XFA there are from time to time ones we come across, like this one that is not. You can see the warning that is available through the "i" icon at the bottom left of the Viewer.

Image

I also see that there is content missing so i have passed this on to our development team. RT#1149: XFA sample missing content and I expect we'll be able to do something here.

hth
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pctuki_fg
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Posts: 57
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Re: Unable to use 'Submit by Email'-button in a pdf

Post by pctuki_fg » Fri Jul 15, 2011 8:50 am

Yeah, thanks. Hopefully you figure out how to get that one working.

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Tracker Supp-Stefan
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Re: Unable to use 'Submit by Email'-button in a pdf

Post by Tracker Supp-Stefan » Fri Jul 15, 2011 1:09 pm

Hello pctuki_fg,

Yep - we will certainly be working on this - and as far as I am aware plans are to have "send by e-mail" buttons working in ver3 of the Viewer.

Best,
Stefan

pctuki_fg
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Re: Unable to use 'Submit by Email'-button in a pdf

Post by pctuki_fg » Tue Jul 19, 2011 5:06 am

Tracker Supp-Stefan wrote:Hello pctuki_fg,

Yep - we will certainly be working on this - and as far as I am aware plans are to have "send by e-mail" buttons working in ver3 of the Viewer.

Best,
Stefan
Any estimate on when the v3 is coming?

- Ville

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Tracker Supp-Stefan
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Re: Unable to use 'Submit by Email'-button in a pdf

Post by Tracker Supp-Stefan » Tue Jul 19, 2011 9:23 am

Hello Ville,

All the current information that we have is available here:
http://www.tracker-software.com/forum3/ ... hp?t=10100

Best,
Stefan

pctuki_fg
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Re: Unable to use 'Submit by Email'-button in a pdf

Post by pctuki_fg » Thu Aug 04, 2011 7:50 am

Tracker Supp-Stefan wrote:Hello Ville,

All the current information that we have is available here:
http://www.tracker-software.com/forum3/ ... hp?t=10100

Best,
Stefan
Thanks. Will check on that every once in a while for more information.

- Ville

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Re: Unable to use 'Submit by Email'-button in a pdf

Post by Tracker Supp-Stefan » Thu Aug 04, 2011 8:28 am

:)

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