Performance Problems with Raster-XChange

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stollfussmedien
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Joined: Wed Jun 03, 2009 1:58 pm

Performance Problems with Raster-XChange

Post by stollfussmedien » Wed Jun 03, 2009 2:26 pm

My Company use the COM-Interface rxccom.exe (Version 1.07.0048.0003) of the Raster-XChange Software in a C++ Environment.

Wenn we start our Applikation, we first initalize the IPrinterFactory-Interface

IPrinterFactoryPtr pRXCFactory = IPrinterFactoryPtr(__uuidof(PrinterFactory));

This happens very quickly.

After that we try to get two Interfaces:

IPrinterPtr pRXCPrinter = pRXCFactory->Printer[L"", L""];
IDevModePtr pRXCDevMode = pRXCPrinter->DevMode;

The first Line need 20 Seconds and the second Line 10 Seconds!!

Can anybody help us to reduce this 30 Seconds.

Regards stollfussmedien

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Roman - Tracker Supp
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Joined: Sun Nov 21, 2004 3:19 pm

Re: Performance Problems with Raster-XChange

Post by Roman - Tracker Supp » Fri Jun 05, 2009 8:12 am

Hello,
It is strange.
Please provide some info about your system.
Windows version and platform (x86, x64).
How many printers are installed.
Have you any antivirus or other protection/blocking software?
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stollfussmedien
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Posts: 2
Joined: Wed Jun 03, 2009 1:58 pm

Re: Performance Problems with Raster-XChange

Post by stollfussmedien » Tue Jun 16, 2009 6:50 am

Hello,
my System is a Windows XP Professional with Service Pack2 on a x86 Platform,
7 Printers are installed and ESET NOD32 Antivirus 3.0.672 is running.
Regards stollfussmedien

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Roman - Tracker Supp
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Posts: 265
Joined: Sun Nov 21, 2004 3:19 pm

Re: Performance Problems with Raster-XChange

Post by Roman - Tracker Supp » Wed Jun 17, 2009 8:51 am

Thanks. We are investigating the issue and will provide an update ASAP.
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