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Testing server mode

Posted: Tue Mar 29, 2011 8:37 pm
by cst
We recently purchased a couple Raster-XChange licenses for specific users within the company. Now, there may be a new need to have multiple other users accessing a Raster-XChange printer so we are interested in pursuing the server mode. Naturally, we need to test this out before pulling the trigger on a purchase so I downloaded the server version from your web site. The first thing I noticed is that it appears to be the exact same file that I get when downloading the local version. During installation on a Server 2008 R2 machine I saw no difference between the server install and the client install (including no option to install server mode or otherwise enable this ability). After installation I can print just fine when I try locally on the server itself. So I shared the printer, but when I try to use it from a client machine it doesn't work and the following error shows up in the event log on the server:

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Event 6161, PrintSpooler
The document Microsoft Word - <docname>.docx, owned by <username>, failed to print on printer Raster-XChange. Try to print the document again, or restart the print spooler.
Data type: NT EMF 1.008. Size of the spool file in bytes: 438836. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: <compname>. Win32 error code returned by the print processor: 6. The handle is invalid.
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Is this failing because it requires a purchased license or for some other reason? If the software is requiring a server license in order to successfully print files sent from client machines on the network then that is just silly. I will not consider purchasing a server license until I can get some users testing it. I don't care if it has the watermark or not, but right now I can't even get this project off the ground.

I see in the help file some verbiage that indicates I should have had a different installation experience doing this in server mode as opposed to local mode. Taken directly from the Raster-XChange User Manual under the Licensing section (1.6):

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End User: The two installation methods supported are:
· Local Mode - allow local printing from this PC in live mode. Any other printing results in demo
stamp.
· Server Mode - allow network printing from all other PCs as a shared device without demo label
and local printing from the server.
If a Server install is selected, both 32 and 64 bit files are installed on the server so that irrespective of
what is installed on the Server - both 32 and 64 bit clients can connect and share.
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Any help here would be greatly appreciated.

Re: Testing server mode

Posted: Tue Mar 29, 2011 8:40 pm
by cst
I should add that I have already obeyed the error message and tried restarting the print spooler service on the server. It hung for a couple minutes and spewed a couple more event log entries. I finally got it restarted, but the result after restarting the service was exactly the same as before.

Re: Testing server mode

Posted: Wed Mar 30, 2011 1:21 pm
by Tracker Supp-Stefan
Hello cst,

I have passed your problem to one of our Raster XChange developers and we should be able to advise further on your problem shortly.

Best,
Stefan

Re: Testing server mode

Posted: Mon Apr 04, 2011 6:26 pm
by cst
Any update on this?

Re: Testing server mode

Posted: Tue Apr 05, 2011 12:25 pm
by Tracker Supp-Stefan
Hello cst,

I just spoke with one of the Raster XChange devs and he said that he found some issues when using the Raster XChange server mode on Win7 and Windows Server 2k8, so he is trying to resolve it.

Best,
Stefan

Re: Testing server mode

Posted: Mon Apr 11, 2011 5:43 pm
by cst
No update yet? It's been nearly 2 weeks, and I have still not been able to get any sort of server mode test off the ground for a product you advertise as fully compatible with my operating system. The only reason we are even going through this much trouble to test Raster-XChange is because some users here have used TIFF-XChange in the past and liked it a lot. Personally, at this point I'm ready to scrap this idea and pursue another solution.

Re: Testing server mode

Posted: Tue Apr 12, 2011 12:40 pm
by Tracker Supp-Stefan
Hello cst,

Apologies for the delay but it turned out to be quite a complicated problem and we are still investigating this and searching for a solution, Microsoft have modified Windows Server in a way which has created a crucial problem for us for the Server version of our Driver and it would appear some very low level modifications to the design may be required - we are hoping to avoid this if possible as they would be very very complex and difficult to acheive in a short time frame.

We will post here when there is any movement on the subject.

Best,
Stefan