The FAQ below relates to Version 3 and before - Version 4 is not susceptible to the same issues.
If you have recently upgraded and have requested support - you may be advised to run this utility (attached to this posting - you must be logged in to access).
This will identify if duplicate versions of our system files exist on your system due to multiple installations of differing versions - stored in multiple locations on your system.
Please unzip this file to your Hard disk drive - in the root folder where all Tracker software installations reside by default - usually :
C:\Program Files\Tracker Software
unless you altered the installation location - in which case you will need to locate the file in the revised installation folder.
Then run the attached utility (double click to start in Windows Explorer)
Once you have installed and completed you will find a copy of a log file called ScanTool.log in the installation folder :
Please zip this file and upload to your original support request posted on this forum - or send to email@example.com
with the original email problem contained in the body of your message.
This will allow us to determine if duplicate file installation is the issue and where these file reside - we can then give you further specific instructions on files causing the problem and how to remove.