PDF-XChange - Tracker PDF Viewer - TIFF-XChange - Image-XChange - XMF-XChange - Raster-XChange - Support

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John - Tracker Supp
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Still getting watermarks/demo stamp on files created.

Wed Jan 04, 2006 5:35 pm

Never Post your purchase info or serial number on this forum in any form - thank you !

Problem installing the live version ?

If you have purchased one of our products you should have received a serial number either in your product packaging (if you purchased a retail version in a store) or in the email confirmation provided if you purchased online. serial numbers can be identified as being a set of letters and numbers in the following format :

XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXX

If the number you have identified is not in this format - it is most likely the product code or your receipt number - BUT IS NOT - your serial number.

Further, your serial number will always begin with a specific set of 5 characters depending on the product purchased -

PDF-XChange Lite = PXL31-
PDF-XChange Standard = PXC31- or PXC30-
PDF-XChange Pro (includes PDF-Tools) = PXP3- or PXP30-
PDF-Tools = PDFT27 or PTL31-
TIFF-XChange =TXC32-

The most commonly mis-indentified letters/numbers are the Number's 0/1 in place of the Letters O/I - or vice versa - please check these combinations carefully!


Once you have identified the serial number, copy the serial number into your clip board (highlight the entire serial number and right click - select copy, do not copy blank spaces at the beginning or end) - ensure you have the latest download release from the download page link below - please make sure it is for the product you have purchased and not another similar named product !

http://www.tracker-software.com/downloads/users/

Unzip the installation exe file from the ZIP file downloaded and start the installation - towards the end of which you will be asked to register - ensure you paste the serial number into the correct field in the registration window.

complete the install and restart your PC if advised to do so.

The product should now be ready to use without placing the watermark/demo stamp on each page of files created.

If you still have problems - read further.

For PDF-XChange, TIFF-XChange, xMF-XChange or Raster-XChange :


Go to the Windows Control panel and select 'Printers and Faxes'

then :

1: Select the ??????-XChange named printer from your printers list and right click
2: Select Printer preferences
3: Select the 'About' TAB
4: Select the Registration button (bottom left)
5: Copy/paste your serial number as provided in your receipt into the serial # field - 'Code' and save and close the Printer Preferences.

Open a document in any windows application and print to the XChange printer - all should now be well.

For PDF-Tools Users :

1: Start PDF-Tools using the Application Icon placed on your desktop
2: Select the Preferences Menu option
3: Select the 'About' TAB on the left of the options window
4: Select the Registration button in the centre of the window
5: Paste your serial number into the appropriate field of the registration window

Create a file using the required option - all should be well.

If you still have problems - please email sales@tracker-software.com with your purchase information and advise what steps you have already taken and the problem you are having.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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