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xccdx30.dll : Entry Point Not Found Error

Posted: Wed Nov 28, 2007 1:35 pm
by julian
Hello,

One user has a problem launching an application that uses xccdx30.dll. The application gives an error at start up as follows ...

"The procedure entry point ?Update@AAD@@QAEXPBEK@Z could not be located in the dynamic link library xccdx30.dll"

I suspect this is a user profile problem because if I log on at the same PC with my own username the problem does not occur.

I'm struggling to resolve this and am reluctant to delete the user's profile - does PDF-XChange perhaps create temporary files somewhere locally that might need deleting ?

Thanks,

Julian.

Posted: Wed Nov 28, 2007 3:09 pm
by John - Tracker Supp
Hi Julian,

The issue is not the user profile I suspect - but the fact that the users folder structure has more than one copy of our dll's which conflict due to differing versions or a specific redundant dll (fm30xmf.dll) is in his folder heirachy and must be removed.

We provide a tool to check for this which you can locate here :

http://www.tracker-software.com/forum/v ... php?t=1545

Please let me know if this does not resolve the issue.

Posted: Wed Jan 02, 2008 9:40 am
by julian
Thank you for you response & apologies for my late reply.

Your Scan Tool did not detect a duplicate file nor did it detect fm30xmf.dll as the end user does not have any of your software installed.

Deleting & recreating the user's profile on the PC did resolve the problem , thank goodness.

Just for interest : the Clarion application runs from a network share & I simply copied your DLLs to the same share to save installing on each workstation. It's been working that way for several months for all users including the "problem user" who suddenly failed one day.

Thanks again.

Julian.

Posted: Wed Jan 02, 2008 1:55 pm
by Tracker - Clarion Support
Hi Julian!

Good to hear that it's resolved!

There seem to be myriad ways in which Windows can cause problems difficult to diagnose or treat.