Installation woes

This Forum is for the use of Clarion For Windows - Software Developers requiring help and assistance for Tracker Software's PDF-XChange Printer Drivers SDK (only) - Please use the PDF-Tools SDK Forum for Library DLL assistance.

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marisoft
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Installation woes

Post by marisoft » Thu Aug 31, 2006 9:09 am

The last couple of times I had to upgrade the SDK I have had trouple installing the SDK Pro incl. drivers.
The installation always fails with "Error during installation of printer - this looks like KB319114...."

I have followed the advise in that KB-article, but to no avail.

The situation is now that my PDF Exchange Pro driver also is unavailable (not just the distributable driver).
That install has never before failed.


The demo-application cabpdf30.app cannot run (procedure entry point ... not found in dscrt30.dll).


So I now had to install a competing print driver (sorry...) to get some work done, but I really need to get the proper driver installed due to an urgent programming project. (I guess it is impossible to specify an alternative PDF-print driver to use for the API ?)

How should I proceed ?
Must I install the printer driver each time the templates are upgraded ?

If not maybe you should put the printer driver as a separate option from the Driver API.


Cheers,
.::Poul Jensen::.

Clarion developer

John - Tracker Supp
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Location: Vancouver Island - Canada
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Post by John - Tracker Supp » Thu Aug 31, 2006 9:33 am

Hi Poul,

Some months ago we changed the print driver so that it was not reliant on the same version of commonly used DLL's being installed with the PDF-Tools SDK - as many users would upgrade the Print driver - but not other elements that were common to the Print Drivers and Tools SDK (or Vice Versa) and this caused dll version conflicts - both products had to be upgraded in a uniform manner.

This is no longer the case - though I suspect as you have older versions of one or other part of the SDK - this is causing issues.

Please backup your Third party folders and then uninstall PDF-XChange PRO and the PDF-Tools SDK or the PDF-XChange PRO SDK - which ever is installed - but you must remove all elements and reboot your PC.

Then download and install the PDF-XChange PRO SDK for Clarion.

Then Sepertaley download and install the PDF-XChange PRO version for End users and install this.

The Driver should now be available for both your end user needs and your developer SDK needs - you will also have additional applications that are installed only with the end user licensed install - such as MS Office Integration, PDF-Tools (end users version) and the OFFice2PDF Batch converter for Office compatible formats - please note that the end user versions may not be re-distributed - they are personal to you.

Finally - if you own the PDF-XChange PRO SDK and are using the Driver in your applications - you can downlaod the Client installer for redistribution from this page :

http://www.tracker-software.com/home/de ... river_api/

Other downloads :

SDK:
http://www.tracker-software.com/downloads/dev/

End User version Installs:

http://www.tracker-software.com/downloads/users/

You will not need to repeat this inconvenient process - it is only required once.

Please do come back if you have further problems.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

marisoft
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Posts: 57
Joined: Sat Nov 12, 2005 3:39 pm
Contact:

Post by marisoft » Fri Sep 01, 2006 11:22 am

Thanks - right on the sport.

Problems solved.

Cheers,
.::Poul Jensen::.

Clarion developer

John - Tracker Supp
Site Admin
Posts: 8202
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Post by John - Tracker Supp » Fri Sep 01, 2006 11:49 am

Excellent - thanks Poul :-)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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